Appliance Repair Specialists

Installer entered my home without a mask and refused to put one in cause he has a Drs note. Ou asked him to leave 4 times before he did. My son had leukemia and a bonemarrow transplant and is immunocompromised. Every house he gas entered in the last 14 days has now been brought into our home. I feel so violated

There was some confusion from both my home warranty company and Appliance Repair Specialists concerning whether the two companies had a working agreement or not. Eventually, things got sorted out and the work was completed. This added several days to the time needed to get the repair completed. There was also some confusion on ARS' part about getting parts ordered once the diagnosis was complete. This added a few days as well. The fieldwork itself was quick, efficient and very professional. Brandon stayed in contact with me with updates as they were available. He arrived when he said he would and completed the actual repair in less time than originally estimated. Overall, it was a pleasant experience and I will call on Appliance Repair Specialists should I have need of their services again. My advice to a prospective new customer: verify that your home warranty company actually has a working arrangement with ARS before initiating a repair service. For ARS: When a prospective new customer says they have a home warranty, verify that the warranty company has you in their system and can assign the job to you directly. Mine (2-10) did not, which added time and extra work for all parties to get sorted out.

Got it working day of service, ordered worn out part, came and installed part in short timeframe. Very satisfied.300

Found problem, ordered part and fixed within a week.

They repaired a washing machine in a little rental house. Replaced the lid switch which another outfit had done 2 years prior a bit incorrectly. Hoping these guys did it right! So far our renter says it works like a charm!

Went very well. Technician communicated well and was very professional. Had to diagnose problem with further research. Called me after initial inspection and told me what the problem was and gave me a price that was well below other estimates. Returned with another technician and replaced faulty part. Would recommend ARS and wouldn't hesitate to call them again. Aaron and Joseph get 2 thumbs up from me.

GREAT!!! Came on time, fixed the problem. Personable. knowledgeable. I would definitely use them again.

The repair went great. The repairman was professional and got the job done. He did have to be at my home twice; but he came when he said he would. It cost what he said it would. My old Maytag washer works again. I would say the phone receptionist could work a bit on her customer service skills. She was pleasant; but I kept having to correct her as to what appliance needed repair. I felt like she does this all day everyday, and is tired of it. (Resist complacency is a good motto in customer service.) I would use this company again. Thank you.

Just fine. He solved the problem

Excellent. Job well done.

Perfectly. Repaired in a timely fashion and a reasonable price.

Technician rapidly found problem. Advised against a repair which would cost as much or more as a new refrigerator. Upon my request, made suggestions on where to purchase and which models to avoid buying. Reasonable service call charge.

He was wonderful. He was honest about it.

It was fine.

Extremely well. Technician Brandon was very professional and did great work!!

They are excellent. I have used them on a number of appliance repairs. They have immediate service, great technicians and the cost is cheaper than I had anticipated.

I made an appointment with this company to have my oven fixed. They gave an appoitment time of 2-430, I had to leave work early to be able to be home for the repair man. I called at 3 to see if they had an ETA on when the repair person was going to be there. They said that it was going to be at the tail end of the time stated. At 4:45 I called to see if he was going to show up, the woman who answered the phone, put me on hold and tried to call him. He did not answer the phone and was probably still on the job and that it was taking longer, she stated that she would call me back if he was going to show up, I had to call back again 15 min later and she let me know that she would call if the appointment was going to be Saturday or monday. No call and still today no call. THIS IS A VERY UNPROFESSIONAL COMPANY> RUN FROM THEM AS FAST AS YOU CAN.

I had an excellent experience with Appliance Repair Specialists. When my washer stopped working, full of water and towels, I googled repair shops and found ARS. My dryer is also having issues, so I needed to have both looked at. I called and had a positive phone call with Laura. She was pleasant and informed, and I liked their billing policy: there is a basic fee for them to come out and give an estimate, but if you have them perform the repair, you are only charged for the cost of the repair, parts and labor; the estimate fee is absorbed into the repair cost. I went ahead and scheduled with them, and she said they could come the next day, even though I couldn't be home from another appointment until noon. In the meantime, upon a friend's suggestion, because I was worried about hiring a repair business I had no references for and because I'd had a nightmare experience in the past with a major repair agency, I looked on Angie's List and reviewed ARS. I was a little concerned because there were only two reviews of ARS, both unfavorable. I called a couple other repair shops with A-star ratings, but I didn't have as positive a phone experience as I had had with Laura. And I was displeased to hear that they charge a fee to come out and give an estimate and that fee is fixed and separate from the repair if they do it and they would charge me a separate fee to look at the dryer, and/or I didn't reach a live person or couldn't get a general idea of ballpark cost. I decided to trust my gut feeling and go with ARS. I felt even better about it the next morning when, bright and early, Joe called me to tell me they would be coming out within a two-hour window that worked for me--between 12:00 and 2:00. He was very nice and reassuring and sounded like he knew what he was talking about, gave me an idea of what it sounded like to him and ballpark cost. Sure enough, at 11:30 Joe called again to say they would be there at noon. He arrived on time with Keith, an employee, and Keith came in to do the repair. He was also very nice and personable, went right to the washer, said he thought it was a switch, examined it, and just as they thought, that's what it was. He had the part in the truck and the repair was done quickly and efficiently. He also looked at the dryer and talked to me about their suspicions of what's wrong with my dryer--that the vent is probably clogged, suggested I look on Angie's List for a person to clean it out, and then DID NOT charge me anything for looking at the dryer. The total cost was exactly what Joe had thought and much less than I was afraid it would be. The washer is running great again, and I am so relieved at the outcome. And with such a great experience, next time one of my appliances breaks, I have the comfort of having what feels like a mom-and-pop, friendly shop to call right away that I know will take care of things and not overcharge me or be difficult to schedule. I cannot recommend ARS enough. They show up when they schedule for, are presentable and nice to work with, fair and reasonable in their charges. I think this is a company that cares about developing long-term relationships with customers, which in my experience is rare today in business. An update: ARS was correct about my dryer vent. I hired a company from Angie's list to clean it out and the dryer is working great now.

My Maytag dryer was making a loud noise when it ran, which my husband said was probably the belt. He called Appliance Repair Specialists and told them that he thought that the dryer needed a belt. The repairman came out as scheduled and replaced the blower on the dryer, and did not appear to even consider that it might be the belt. He also did some repair to my refrigerator, which turned out fine. He charged me $145 for the blower, plus tax and labor, and $40 plus tax for the refrigerator. Three days later, the dryer, which had been making a squeaking noise, stopped working again. I called him to come out, and he did something to the tub, no charge and said, "well, that should do it." 7 days after that it stopped working again. He came out a third time and my husband mentioned that he thought it was the belt. Finally the repairman checked the belt and realized that it need to be replaced. This visit he charged us $85 for the belt. We were not offered a refund, an apology, nothing, for replacing a part that did not need to be replaced.

Don't use this company if you have your own schedule to keep - they do not respect your time and they do not communicate schedule status nor will they work with you to accommodate service call appointments. We called on a Monday and were told we were on the techs schedule for Wednesday. The tech did not show up on Wednesday but called after 4:00 to say that he had a job in front of ours that would take a long time. No call on Thursday until after 3:00 to say that he had another job in front of ours but would try to be there in the afternoon. Tech arrived late in the day on Thursday to diagnose the popping hinge and the frosting freezer. The tech advised he'd have to order a hinge and instructed me to turn-off and leave open the refrigerator-freezer until he would return on "Monday or Tuesday" to finish. No show and no call on Monday. No show and no call on Tuesday. Late in the day Tuesday, we called the company who said they would call the tech and have him call us within an hour. No call; so, we called the company again who gave us the tech's cell phone number so we could contact him directly to determine a status. The tech indicated that he had another job ahead of us that was going to take a long time and would not make it today but would arrive before 9:00 a.m Thursday morning. No show, no call Thursday morning until 09:30 when the tech called to say he was on his way. Tech arrived after 10:00 and the repairs were made quickly and reasonably. The service performed was OK, but we lost days of otherwide productive time waiting for at least a phone call and were disappointed day-after-day when the tech did-not/could-not arrive due to interminable jobs forever sandwiched in front of our job. So, overall, we lost some perishable food, several hours of productive time, and ireplaceable bushel-baskets of patience - but it appears the actual repairs turned out fine.

Our refrigerator/freezer was building up ice in the freezer compartment and then melting, leaking out onto the floor. The tech broke out all of the ice, flushed the evaporator and drain hole (which were full of putty that had been leaking), put in new putty, cleaned up and tested the freezer. He arrived on time, knew before he arrived what was wrong and came equipped to fix the problem.

I WOULD SAY I WAS INITIALLY SATISFIED WITH THE SERVICE IN THAT THE REPAIRMAN CAME WHEN HE PROMISED. HE RETURNED TO SOLVE THE BELT PROBLEM. HOWEVER, HE LEFT QUITE A MESS OF PARTS BOXES AND WOULD NOT TAKE THE OLD PARTS AWAY WITH HIM. WE WERE REQUIRED TO DISPOSE OF THEM. WE HAD A LATER PROBLEM WITH THE WASHER AND CALLED A DIFFERENT COMPANY IN FOR REPAIRS. AT THAT TIME, WE DISCOVERED THAT THE FIRST REPAIRMAN HAD POPPED THE TOP OFF THE WASHER AND IN DOING SO HAD BROKEN THE DETERGENT DISPENSER CAUSING THE MACHINE TO LEAK WATER. WE WERE ALSO TOLD BY THE SECOND COMPANY THAT THE COST OF REPAIRING THE WASHER WAS PRETTY CLOSE TO THE COST OF A NEW ONE. WE HAD ORIGINALLY PAID $1000 FOR THE MACHINE AND DID NOT REALIZE THEY HAD COME DOWN SO FAR IN PRICE. IT WOULD HAVE BEEN NICE IF THE REPAIRMAN FROM APPLIANCE REPAIR SPECIALISTS WOULD HAVE THOUGHT TO POINT THAT OUT TO US. BUT THEN, HE WOULD HAVE BEEN OUT OF A JOB. IT COST $75.00, NON-REFUNDABLE, TO HAVE THE REPAIRMAN COME TO THE HOUSE.