Joe's Glass Company

unknown

It went awful... first I get that during this economy you have to be competitive but maybe you shouldnt strike deals in font of coustomwea who have not been told a price yet or done any wheeling and dealing. Second when you have local people supporting local businesses and tell you they are bring you more business wouldnt you be a little bit more respectful and go out your way for that coustomer. But not this business. Thirs they dont clean up behind themselves in the shop or your car so you get in and there is all thsis dust and junk in your car. The shop has glass and trash on thr floor and just very not business like. Fourth my windshield was installed incorrectly and there was wind coming in. I called and the guy was like we are closed. I said ok and then asked if they could come to my job and fix the windshield and he stated we don't do mobile repairs. So I said ok upset now I would havr to take time off of work because they are only open 8-5pm. The guy then said someone would call me in the morning... the next day I waited until 10 am no call so I called and asked again if someone would come out because taking time off wasnt something I could do. Another guy again said no and that I could come in. Fifth I came in first thing Friday morning at 806 the guy that was suppose to fix my car showed up late. I was waiting outside amd he kind was like whats wrong. I explained to the thrid person whats going on and he was like oh. So he took it for a spin. When he came back he was like how fast are you going when you hear the noise. I explained its all speeds. He then had to take a second guy with him and he faild to explain to me about whats going on. I assume he didnt hear it and took the other guy. When he got back he didnt tell me anything until I asked what was going on. And he explained that he is just going to fill around the edge. However this was unsuccessful because I still hear the sound and there is a sloppy black line along the sideof my wwindshield. This was just an overall awful experience. I feel like if you specialty is glass you are a pro and get it right more times than not.I have a very common car and it shouldnt be ddifficult. In addition customer service sucked. *** sorry for the spelling errors I am typing this on my phone which also not functionary.