Clyde Revord Motors Buick and GMC Dealer

I waited 45 minutes to find out the car was not on the lot.

It actually went horrible. I was raging p***ed. They gave me a free tank of gas because it took 3 hours for an oil change. I was so mad. I bought a truck with them before. That's why I went back there. I will not be going back to get oil changes, 3 hours, that's crazy. It was free. It took just a couple minutes to get it started. They did eventually get it done.

I think it took about an hour. They were very nice and professional. It's expensive.

It went very, very good. Actually, I went there twice, so the total was $1,000. It was just more money than I wanted to pay. There really wasn’t anything they could do about it.

I have a nice, $70,000 truck and I take really good care of it. I had gotten my radiator serviced. I had a check coolant light on my truck. I opened my hood and the cap was off and I had engine coolant all over my engine because they left the cap off. I don't know if it has anything to do with it, but ever since then I have a traction control light that keeps coming on. Maybe they bumped something. Maybe that wasn't their issue. I called them and talked to the service provider. There was a recall that they fixed. It was with my engine exhaust fluid burner. They fixed that. They replaced that. The pricing is horrible. I didn't really want to go to the dealer but I did because it was a recall issue. It's just not very good pricing. It took a day. I had to get a rental.

I dropped the car off and went to work, then picked it up. They are always very timely. The workers are great. They are the only ones that touch my car.

I've had this vehicle for 5 years and been using them for the service call, all the oil changes and maintenance I've needed.

The pricing was high. I could have gotten it cheaper somewhere else, but I wanted that truck. They do pretty good all the way around except for their pricing.

He's happy with their service.

Painlessly

I always felt that the work was justified, done properly, promptly, and was reasonably priced. I would have remained a customer of this dealership except for what I consider to be an unfortunate and unacceptable experience in attempting to buy a new Enclave from this dealer. I was working with the same sales person from whom I purchased the original vehicle, and I always found him to be knowledgeable, helpful, and reasonable. He worked closely with me to get exactly the features I wanted on the new vehicle, and a price was agreed to. However, I stipulated that I would not sign a contract with a mandatory arbitration clause in it believing, as a both a retired lawyer from the Midwest, an arbitrator, and a consumer education presenter, that mandatory arbitration agreements are not in a consumer's interest. I also pointed out news coverage to this effect and what I understood to be a proposal by the Consumer Financial Protection Bureau to prohibit such agreements. Nevertheless, dealership management insisted on the mandatory arbitration clause, and consequently I declined to go ahead with the purchase I had wanted to make. Later I found another dealership which was willing to drop the mandatory arbitration clause, and I purchased the same car there----at a lower price and with more service benefits.

excellent & timely

It was fine except they warned me that this might not be covered under warranty which it was under a recall so why upset the customer at a "potential" cost? I don't believe they needed to tell me that.

It was excellent service. I have been with them for a long time because they are very trustworthy and I rely on them a lot. The work is so good. I am going there Monday for a 44,000 mile service on my Buick Enclave. I go there on a regular basis. They corrected a problem I had with some of their work at no charge. I like them a lot and they are very good. They explain what they are doing and ask me if I want to do it. They are very professional. So far they have not disappointed me.

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They were great. I would use them again.

Have had numerous maintenance items performed here, all with excellent results and fair pricing. They know their stuff when it comes to GM products.

Sold a car that I found to have many problems a few months later, paperwork was lost during the purchase process that had repairs for me to make.

Kai does a very good job. He is very personable and professional. They have been working on my car for 4-5 years.

They do a pretty good job. I have no complaints. My car was under warranty so I did not have to pay.

Their customer service was really good. When I went in there were coffee and doughnuts and they pointed me into their waiting room. It took about an hour for the service which was about what they said it would take and then I was on my way.

They are great. I spent $780 the last time I used them. I didn’t go there for new tires. I went there because there was a noise from a bearing. Even though it had crossed the warranty time, they replaced it because I had mentioned about it before the warranty had expired. It was wonderful that they honored the warranty. It saved me a lot of money. When I was there, I asked them for recommendations for new tires. They told me that they sold tires, too. They gave me a good deal on the tires. They gave me good European tires and I was happy. The workers were very patient. I have been using them for 20 years now. They have been my service provider for solving any problem with my car and they have taken really good care of it. They are very honest and have high integrity. The owners go to my church, but I don’t know them. The service guy has been always the same; he has been there forever. He totally understands the concept of customer service. He does everything he can to help his customers. I will continue to use them again in the future.

I have been using them for fourteen years. They specialize in buicks. We have had buicks for a long time. They don't charge way more than some dealers. They aren't that bad.