AAA KARTAK Glass & Closet, Inc.

"Hi [Member Name Removed], Thanks for the great review! We're so glad you had a good experience. I am very pleased to hear our team was "on time, professional and quick". We strive to be Faster and Better and so hearing your feedback is encouraging! Thanks! Cameron Kartak CEO AAA KARTAK GLASS & CLOSET"

"Hi [Member Name Removed], Thanks for the great review! We're so glad you had a great experience. Our goal is to provide the very best quality and value with win-win outcomes for our customers. I am very pleased to hear our team worked with you to make sure your mirror was installed correctly and the finished product looks good. We strive to have good communication with our customers and so hearing your feedback is encouraging! Thanks! Cameron Kartak CEO AAA KARTAK GLASS & CLOSET"

"Hi [Member Name Removed], Thanks for the review! We love hearing from our customers and we are always striving to create win-win outcomes for all. We are very glad that your hall bath shower door installation went so well and that your master shower from years ago still meets your expectations! Thanks! Cameron Kartak AAA KARTAK GLASS & CLOSET"

"Hi [Member Name Removed], Thanks for the review! Glad you were satisfied with the installation and product! Sincerely, Cameron Kartak AAA KARTAK GLASS & CLOSET"

"Hi [Member Name Removed], Wow! Thanks for the review! We strive to exceed our customers expectations and it really means a lot to us when we hear great feedback from customers like yourself. I am glad you are loving your glass shower enclosure. Sincerely, Cameron Kartak AAA KARTAK GLASS & CLOSET"

"Hi [Member Name Removed], Thank you very much for taking the time to give us your feedback. I am sorry to hear that our installation didn't meet your standards. Please accept our apology. Our goal is to create win-win situations for our customers and we strive for precision and professionalism in our craftsmanship. As we install our products in houses and buildings we do our best to get things straight and level. Our goal is always to leave as small of a gap as possible and not leave large gaps. Unfortunately, sometimes because of out of square walls, uneven floors and un-level surfaces we are forced to do the best with the layout we find ourselves in. Overall, we sincerely apologize that you had a negative experience. We make every effort to try to exceed expectations and not miss them. Your feedback is valued and very helpful as we continually seek to ensure excellence and improve how we serve our customers. Please let us know if you need any glass or closet services because we would love the opportunity to leave a better impression with you. Sincerely, Cameron Kartak AAA KARTAK Glass & Closet"

"Hi [Member Name Removed], Thanks for the review! I'm glad you had a positive experience! Sincerely, Cameron Kartak AAA KARTAK GLASS & CLOSET"

"Hi [Member Name Removed], I am so pleased that you were satisfied with your service. We try and provide excellence to all our customers. I am so glad our team performed well and communicated well. We're glad you like your shower doors! Sincerely, Cameron Kartak AAA KARTAK GLASS & CLOSET"

"Dear Member, Thank you very much for the candid feedback. We take every complaint very seriously to evaluate where we went wrong; where we need more training; and where we may need to modify our system of customer service to better serve our clients. We are very sorry that your experience with us was less than you expected, and are very much aware that without you, our valued customers, we are out of business. First, please accept our apology for not getting this right on the first try. We stand behind all our work and will make sure this is made right for you. Since receiving your review, we’ve reached out to connect with you, and have coordinated with you to set up a measure appointment this Thursday to make sure we get the right dimensions for your wall to wall mirror. As we brought up with our conversation with you over the phone, we will be taking out the old mirror and replacing it at no charge. We work hard to get every job right the first time while maintaining a customer service level that ensures our clients feel respected and appreciated at all times. Please feel free to call me directly if you have any additional concerns or if this is not done promptly and to your satisfaction. Just call any of our offices and let our operator know that you are a customer and wish to speak directly with the president. Customers are number one with us and I am always glad to take or return any customer's call. Sincerely yours, Kevin Kartak President, AAA KARTAK Glass & Closet www.aaakartak.com"

"Dear [removed members name]: Thank you very much for the candid feedback. First, please accept our apology for not getting this right on the first try. Rest assured that your sealer is fully guaranteed--we stand behind all our work and will make sure this is made right for you. We have left you two messages last week, another this week, and are eager to correct this for you. I also followed up myself today and left my cell number on your answering machine. We will gladly fix whatever is causing the problem onsite. We do a lot of the glass sealer and the vast majority of our customers have been very happy with it but about twice a year we have run into minor glitches which so far have all been easily resolved onsite. Thankfully, this is a rare occurrence, but I am very sorry we have failed you in this way. We will make sure we get it right for you shortly. I am confident that you will join the many customers who are enjoying an easy-to-care-for shower enclosure. We look forward to your call. Please feel free to call me directly if you have any additional concerns or if this is not done promptly and to your satisfaction. If you misplace my cell number, just call any of our offices and let our operator know that you are a customer and wish to speak directly with the president. Customers are number one with us and I am always glad to take or return any customer's call. Sincerely yours, Kevin Kartak President, AAA KARTAK Glass & Closet www.aaakartak.com"

"Hi (member name removed), Our greatest source of business is repeat customers and referrals from satisfied customers. We want to thank you and all the other people here at Angie's List who have said so many good things about us. Although we know we are far from perfect, we strive to keep on getting better at what we do every day. Words of encouragement like yours mean a lot to us. Thank you! Sincerely, Kevin Kartak"

"Thank you [removed members name], and thank you very much for the photo of your shower. It looks beautiful! We are glad to have been of service. Sincerely, Kevin Kartak"

"Dear [member name removed], Thank you so much for the kind words and your patience with us when things did not go at first as we both had planned. We are glad we met with your satisfaction and are humbled by your recommendation of our family business. Although I read your review several days ago, I am only just now responding and want you to know that you made my day and everyone on our team was very happy to see your comments. We love our customers! Sincerely, Kevin Kartak"

"Thank you (member name) for the kind words. We are honored to serve you and couldn't do what we do without many great customers like you! Sincerely, Jerry and Joanne Kartak, Company Founders Kevin Kartak, President (Second generation.) Cameron Kartak, Craftsman Associate (And one-of-four third generation family members involved in this family owned and operated business founded in 1956.)"