ING Pro Cleaning

Worst company I've ever dealt with. Absolute worse. Total crooks. Seriously dodgy company. You may find them under the heading "ING Proffesional Cleanning, LLC". Misspellings left intact. We moved into a fairly clean home. Things that needed to be cleaned: baseboards to be scrubbed, microwave to be cleaned, and bathrooms disinfected. We asked for the whole house to be deep cleaned, but those were the areas of focus, as the house was already clean and vacuumed. We explained this to them over the phone. I again explained it to them when they arrived. They apparently pretended to understand me, but didn't. Which is a shame, because I speak Spanish quite well and could've communicated just fine if they had just been honest. They were FIVE HOURS late. So late that we had already begun moving. They did a pretty good job on the microwave. They then spent 2 hours doing... I don't know what upstairs. Vacuuming an already vacuumed house, I guess. They didn't *touch* the bathroom. In reality, I think they were hiding from me and the movers who were well underway moving everything since they were so late. After cleaning the microwave, they informed me they were leaving. At this point, up for 12 hours, all of them moving or driving, I said goodbye. I guess this was my fault for letting them go without double-checking, but I was exhausted. Only later did I realize they hadn't cleaned the baseboards, hadn't touched any of our 3 bathrooms. Basically, they vacuumed an already clean upstairs, cleaned a microwave, and then hid out and expected this to be worth $300. A two person team accomplished around 30 minutes of chores in 3 hours. When I called them and complained, they said I approved their work, and told the OWNER, who "spoke very good English" that I told them just to give the house a once-over and then demanded they leave. None of this is the remotest bit true. They offered to come out and clean in two weeks, which was unacceptable since we were living in that house with an infant. I asked them for a partial refund, saying they had not provided the service that we discussed on the phone, and that they had quoted us for. They became very rude, accused me of lying. I actually cancelled their check. I have never, ever, cancelled a check before. I hope I never have to again. For more 'fun', look at how they treat their customers who compain on homeadvisor. Do not do business with this company. Ever, ever, ever.