Barkley Plumbing

Robert was very timely and performed the work quickly and under estimate. He was very up front about everything. Thank you!

Robert came out that day, actually earlier than planned and developed a game plan to do the work. Went and got parts from two different suppliers and came back and stayed until everything was done. Kept his word on the estimate, even though it took longer than he expected. Very thorough and professional. Took the time to explain everything to me and even discussed it with my neighbor who will need the same thing done when he has a sprinkler system installed. Highly recommend Robert!

Went great. Used him three times. Would use him again.

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We have a 200-unit, low income apartment complex and use Ball on a regular basis for the jobs our maintenance man isn't comfortable doing. The hourly rate is fair and the parts are below what Lowes charges.

From the point of first call to Ball and completion of the job was about 5 hours. This included Robert first estimating the job and then picking up the heater. Very professional, job estimate and final cost was within a few dollars. I would highly recommend the company.

He estimate was a little too high. I just didn’t go for him. I think plumbers are incredibly overpaid but they do have a gross job. He was bringing up a lot of issues that were potential problems. I just didn’t think it was that complicated so I let it go. He did come by and give me his time but I found another plumber to do the job.

So I saw the posting on Angie's List with the good rating and the coupon. I called Ball to help me finish/connect a water heater I had replaced. They first admonished me for not buying a good water heater and touted their own. (OK, I went cheap but I got a name brand.) He then told me they would install it but wipe their hands of it afterwards because they didn't like the brand of water heater. Why would I blame them for the internal failings of a water heater anyway? It just sounded like they would do a crappy job and then not guarantee anything because they didn't provide the water heater. But this is the best part...I said I saw their coupon for $66 an hour fee. They told me, "Well, there's a $45 show up/diagnosis fee." And then they tell me, "And that doesn't include parts and labor." So what does it cover! At that point I was so frustrated I ended the conversation. If you don't want to do the job just say so! Watch for the "bait and switch" on that coupon.

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Called plumber for plumbing problem he came spent 15 minutes. I receive bill for $120.

Over all this was a very positive experience. Robert shared that he didn't particularly like the type of toilet I own, an opinion I appreciate. What was tough on me is that he continued to state that over and over throughout the hour he worked on it. He's a great guy and I certainly engaged him in lots of conversation but the comments on my selection of toilet type nearly a decade ago did wear me out a bit. He used booties on his shoes while in the house and, although he dripped a bit of water, he promptly cleaned that up. I would call him in a heart beat should I have a plumbing issue I can't handle myself. He knows what he is doing and gets the job done.

The overflow pipe from the hot water heater runs into a drain pipe. This drain pipe developed a small leak. I was concerned that this indicated that I was developing a blockage in the sewer line to my septic tank. I called Ball Plumbing about 8:40am, and he said he would come between 11am and 1pm. I asked him to give me a heads-up call. He called about 10:20 and arrived about 10:40. He immediately pointed out that my drain pipe was not to code, because the water heater overflow pipe would be contaminated if the drain pipe ever backed up. There were a number of other overflow lines (e.g., from the furnace and water softener) that fed into this drain pipe and were also subject to contamination. He quoted me a price of $135 to assess the setup and determine if there was a blockage in the drain pipe. This estimate went up to $150 as he continued to visually assess the problem. I gave him the ok to start work. He determined that there was no blockage, and that the leak was due to one of the improperly connected lines that had cracked. Since he didn't have the correct size of overflow basin in his truck (the lines should drain vertically into the overflow basin with an air gap between the lines and the basin), he was going to have to go about nine miles to get the correct part. He quoted me a price of $250 (plus $21 tax) to do this repair. After he acquired the part, he repaired the drain in about half-an-hour.

Robert was very friendly and efficient at repairing the pipes so our renter's could get back into the house quickly. He was able to describe what had gone wrong with the pipes and what he needed to do to fix them, so that I understood what was going on long distance. He was able to make the pipes stronger than before and insulate them so that this won't happen again. He gave a fair price for the work he completed and I will use him again for any future plumbing problems!

He was very professional and helpful and I would absolutely recommend this company. Showed up on time, he was dressed nicely and was friendly, but all business. Very concentrated and wanted my pipes working for me which was a perfect attitude I thought! He explained what he was doing and why, and was very sincere and honest. I am really glad I called this company and want to maintain a good relationship with them to have them back, this level of service is fantastic!

We needed a few new things in our 18 year old (yikes!) home, so we found Ball online, went to their yellow page ads, looked here (not here, so...), and finally called them. They were out the same day and the plumber did the work. They have a neat 20% discount on secondary work that saved us a almost $200.00. They also donate 10% to charity of my choice, which is the Humane Society.