Emergency Restoration Services LLC

General Remodeling, Drywall, Insulation,

About us

Emergency Restoration Services LLC (ERS) is your local mold and water restoration specialist. From a small water leak to a large scale mold remediation project, ERS has the knowledge, experience and equipment to handle the job the right way. We are a highly rated Angie’s List service provider that is dedicated to provide the highest level of customer service. Our employees are available 24/7 to help you in your time of need. All mold and water mitigation is handled by our employees not subcontractors or day labors. We screen all employees for drugs and perform criminal history checks so you can feel safe knowing who is working in your home or business. In addition to being a Class “A” contractor all of our employees are individually licensed by the State of Virginia as Mold Remediation Supervisors or Mold Inspectors as required by law.

Business highlights

14 years of trusted experience
Emergency Services Offered

Services we offer

Mold, testing, mold pretreatment of new construction, mold remediation, mold mitigation, mold removal, water removal, strucural dryout & dehumidifcarion.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.898 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
7%
3
1%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
4.9

Filter reviews by category

Showing 76-98 of 98 reviews

Cody Z.
12/2024
5.0
Quick and thorough work.
Description of Work: Needed testing for mold and to find a source.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$495

Response from Emergency Restoration Services LLC
Thank you for your kind words, we strive to provide excellent customer service to our customers!

Donald W.
03/2017
5.0
All went well.
Description of Work: Polite, sent the report as promised.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Emergency Restoration Services LLC
Thank you for your review. We appreciated the opportunity to assist with your mold testing needs.

Everett G.
06/2016
4.0
.
Description of Work: .

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kevin E.
06/2016
5.0
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

ANDREA E.
06/2016
5.0
unknown
Description of Work: They tested for mold, discovered where the problem was and brought in a large heap filter to remove the toxic air.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Response from Emergency Restoration Services LLC
We are pleased you were happy with our work! Sincerely, ERS

Michelle P.
06/2016
5.0
unknown
Description of Work: Remove mold

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from Emergency Restoration Services LLC
Thank you for taking the time to write a review, we are happy to have been of service to you! Sincerely, ERS

Colden D.
02/2016
5.0
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Response from Emergency Restoration Services LLC
Thank you for taking the time to write a review for us! We appreciate the opportunity to not on provide the mold inspection but also the subsequent mold remediation services. The staff at Emergency Restoration Services strive to provide the best level of customer service while performing top notch mold remediation services. We hope that you will never need our services again, however in the unlikely event that you do need our service we trust the services that we have provided this time will be enough to earn your business again. Sincerely Chad

Craig S.
11/2015
5.0
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Emergency Restoration Services LLC
Thank you for taking the time to write a review Emergency Restoration Services. If we can be of any further assistance please don't hesitate to call us.

Dean R.
10/2015
2.0
unknown
Description of Work: ERS rep showed up on time. He struck me as very cursory in his inspection but he did take mold samples in different locations as well as a sample outside to gauge ambient mold spores. During the inspection he revealed that he was not an employee of ERS but was an independent contractor. Although his credentials may be impeccable I don't like working a layer removed from the company I'm hiring. | However, the big issue is that we never received any feedback. Nada. Nothing. No results of the samples, no follow-up to provide the professional assessment we paid for, and no value for our money except for the visit. If the company were to provide the mold sample results, I would raise the grade assigned but at this point this entire purchase was a failure. | |

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$150

Response from Emergency Restoration Services LLC
{Member name removed}, Thank you for taking the time to write a review for Emergency Restoration Services. I was a bit surprised by the lack lustrous review. Please allow me to answer some of the comments/complaints about the services that were provided. Unfortunately your lab report fell through the cracks and I can't fault you in the complaint. It was a clerical error on our part and is unacceptable. We have looked in to this and have put a new system in place to prevent this from happening again. On October 5, 2015 I received a phone call from you in reference to not receiving the lab report. I immediately pulled your report and found what looked like either a laboratory error or a problem with the cassettes used to sample your home. This error was discussed during our phone conversation. Since Aaron, our employee, not a sub-contractor was in the area on another inspection I had him come out and take an additional round of air sampling. This was done within 2 hours of your initial complaint to the office. These samples were then over-nighted via FedEx at our cost and rushed diagnostics fees were also paid by us at no additional cost to you. On October 7, 2015 at 8:15 AM I forwarded the new lab report to you and placed a follow up phone call to you to again apologize for the inconvenience and explain the results of the testing. Based on the phone call conversations and the expedient execution of the second round of sampling I am surprised by your review. Please feel free to contact me directly if you would like to discuss this further. I prefer to have happy customers and if you are unhappy with the level of service we have provided, I am more than happy to refund you the original purchase price of the inspection. Sincerely Chad Coerse Owner Emergency Restoration Services

Thomas V.
05/2015
5.0
OK
Description of Work: Checked for Mold

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$195

Response from Emergency Restoration Services LLC
Thanks for the excellent review! We appreciate the opportunity to help with your mold testing needs.

Christine R.
06/2014
5.0
unknown
Description of Work: Came out to the house to test for mold inside and out and overall air quality. Very professional and thorough. Prompt service with prompt answers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$710

ALBERT K.
05/2014
5.0
unknown
Description of Work: Remediation -- it went great!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$5,900

Greg S.
11/2012
5.0
air duct cleaning, remodeling
  + 0 more
Good start to finish
Description of Work: Testing

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Greg S.
10/2011
5.0
Well
Description of Work: Good job and professionalism. Would use again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Mitchell M.
08/2011
5.0
I called this company late in the day on a Friday afternoon to ask some questions. After they answered my questions to my satisfaction, I asked that they come out to my house and take some air samples. Chad knew he'd be driving by my house on his way home, so he stopped by to perform the air samples then (within an hour of my call). We had previously had some air samples taken by another company, and Moldstoppers testing was much more affordable. Received a prompt mold report via email. Chad advised that based on the mold report that we wouldn't need any mold remediation. Very pleased with Moldstoppers and would recommend them.
Description of Work: Took 3 air samples for mold testing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Dale M.
08/2011
5.0
I can't comment on his remediation work, obviously, since I didn't have him do any, but the fact that he would advise me on how to do it as a DIY project and not charge me anything for coming out suggests that he isn't just looking to make a fast buck.
Description of Work: Chad came to look at a small mold growth in my attic within a few hours of my calling. Arrived on time. Appeared and acted very professional. Gave me an estimate, but also advised me to deal with the issue myself---the area affected was small enough that this appears to be feasible---and gave me some tips on how to do it safely.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ELAINE D.
08/2011
5.0
They were reasonably priced and did an awesome job. They were very friendly and caring about my needs. They listened to me and did the job quickly. I liked their services and will use the same in future.
Description of Work: I used the services of MoldStoppers of Tidewater for mold testing and remediation, about a year ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marie B.
07/2011
5.0
Excellent service . Chad did the original estimate. He also followed up when the work was underway, checking on the crew. He followed-up again after the service. We paid a fair price for the outstanding work accomplished. While not the least expensive, this is quality work from a quality provider! We are definitely breathing easier now and know we are mold fee for 20 years to come with the warranty! I highly recommend.
Description of Work: Cleaned the crawl space of all mold and then treated the space with mold block. Removed and replaced the underlaynment to prevent moisture build-up and future mold.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,675

Response from Emergency Restoration Services LLC
Thank you for the outstanding review! It was a pleasure to work with you and your wife to address the mold issue in the crawl space of your home. To be perfectly honest though we must mention that there was a small issue with some plants that were damaged by us, although we were able to agree on the value of the damage and reflect it in the total cost of the remediation work. I would be remiss if we did not point it out. Thank you for allowing MoldStoppers the opportunity to earn your business as well as address the plant issue after it happened. It is nice to know that even when there are small issue on a job we can work them out and still get excellent reviews. Chad

Brett W.
02/2011
5.0
Very thorough. Performed numerous tests and explained in detail testing report. Very professional and would definitely use Greg again.
Description of Work: mold inspection of 4 unit apt. bldg.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Tim M.
02/2011
5.0
Their service was prompt, courteous, and I was extremely satisfied with the service they gave me.
Description of Work: I hired this company for mold remediation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Emergency Restoration Services LLC
Thank you for taking the time for providing a review of the service that we provided for you and your family. It was a pleasure to work with you and if there was anything that we can do please don’t hesitate to call us.

Debra B.
08/2010
5.0
I noticed green mold in my bottom kitchen cabinets. I went online and started researching mold and how to remove it. I soon learned that I need professionals (and professionals I got). I called a few companies for estimates. There are not very many to be found in this area I learned. I came across MOLD STOPPERS through a web site I visited looking for more companies. I set up a few appointments for them to come out to my house. To be honest, I was not very impressed with the other companies. To them mold was no big thing, to me it was as it was My house it had invaded. Chad from Mold Stoppers came out and he was different. He did a through examination on his first visit going so far as to take moisture readings in my cabinets as well as the wall behind it. (The other 2 companies did Not do that, they said if I went with their company they would take them then). Chad determined that the cause was most likely caused by moisture in my houses crawl space so he suited up in coveralls and under the house he went, with my husband in tow. Some time later they emerged with the news that the Mold source from inside the house was indeed caused from excess moisture under my house. Chad discussed what needed to be done with us and said he would get back with us the next day with an estimate. He kept his word. I was prepared for the worst (and I am sure if I had went with a couple of those others companies I would have not been let down). I was relieved when I saw it actually as I know that Mold can cause Tens of thousands of dollars. Mold Stoppers didn't try and over charge me, they only were charging me for the mold I had and a fair and reasonable price at that. The service I received was top notch from day one. Any questions I had were answered immediately and in a friendly manner. I never felt talked down to (as being new to the world of Mold, some of the terms I was not familiar with). Mold Stoppers came out the following week and did all the work they said they would, was never late, cleaned up after them selves both days and left my house and yard as clean as it was before they ever came. I would and will recommend this company to anyone who asks "Who would you call if you have Mold" . Count me in as a very satisfied customer. I have my 20 year warranty to fall back on for my peace of mind.
Description of Work: Mold was cleaned, killed, and removed from inside my kitchen cabinets as well as the entire crawl space of my home. The cabinets had to be removed from the house as they were original to the house and could not be treated on the bottom of them so could not be guaranteed as they were built in .We opted to have them removed to be on the safe side. We have a 20 year warranty against the mold coming back. Insulation under the house along with the vapor barrier was removed and disposed of. A non toxic mold preventer was sprayed to the newly cleaned crawl space and the kitchen floor that was exposed to the mold.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Response from Emergency Restoration Services LLC
Member, Thanks for the glowing recommendation! We really appreciate it when our customers take time from their busy schedule to write a review. It was a pleasure working with you and your family. Now that your crawl space and kitchen are cleaned of mold you can rest assure that your family is safe! If we can be of any assistance please don’t hesitate to call on us again. Thanks Chad

Catherine W.
08/2010
5.0
remodeling
  + -1 more
I called this company and boy let me tell you how happy I am that I did. They were very professional and got the work done quickly and efficiently. The were not the cheapest but they always say that you get what you pay for and I am VERY happy with the price for the service I received. Keep Up The Good Work!
Description of Work: I found a mold problem while doing some home remodeling.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from Emergency Restoration Services LLC
Member, Thank you for the kind words about our company. We really appreciate great customers like your self. As always if we can be of any other assistance in the future please don't hesitate to call on us again. Thanks Chad

Pamela C.
06/2010
5.0
We were referred to Mold Stoppers of Tidewater by our friends that had used them to remediate their house. Chad came out and looked at our office building and identified several rooms that he had concerns about. We agreed to do some additional testing. A third party lab was used and provided a very detailed report on the types of mold that we had, the amount of mold that we had, and a synopsis of the health risk associated with each type of mold. Once we new what we were dealing with he then laid out a very detailed scope of work, as well as described what other possibilities might lay under the drywall out of sight. I am very happy to say that the proposed price was what we actually paid. There were no hidden cost and the time frame was dead on. These guys know how to do their job and the do it well! All in all there were several items that impressed us most about Mold Stoppers of Tidewater. 1. The staff was courteous, knowledgeable, and professional. 2. We were never pressured or scared into signing a contract. 3. A scope of work was developed and completed as planned. 4. The work came with a 20 year warranty! 5. Tests were done after all work was done to verify that they did the job correctly. I would recommend this company to everyone! PC
Description of Work: Office building had several rooms that needed mold remediation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,500

Response from Emergency Restoration Services LLC
Member, Thank you for the kind words! It was a pleasure working you and your company. As always if there is anything that I can do to help please don’t hesitate to call me directly. Thanks Chad

Contact information

520 Newtown Rd, Virginia Beach, VA 23462

http://moldguy911.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

General Remodeling,
Drywall,
Insulation,
Carpet Cleaning,
Lead Testing & Removal,
Mold Testing & Remediation,
Water & Smoke Damage,
Radon Detection & Reduction

FAQ

Emergency Restoration Services LLC is currently rated 4.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Emergency Restoration Services LLC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Emergency Restoration Services LLC offers free project estimates.
Yes, Emergency Restoration Services LLC offers eco-friendly accreditations.
No, Emergency Restoration Services LLC does not offer a senior discount.
Yes, Emergency Restoration Services LLC offers emergency services.
Yes, Emergency Restoration Services LLC offers warranties.
Emergency Restoration Services LLC offers the following services: Mold, testing, mold pretreatment of new construction, mold remediation, mold mitigation, mold removal, water removal, strucural dryout & dehumidifcarion.

Contact information

520 Newtown Rd, Virginia Beach, VA 23462

http://moldguy911.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day