Tri Arc Builders LLC

My understanding is that Tri Arc is the only subcontractor that Home Depot uses for kitchen renovations in the Richmond area and I certainly hope that Home Depot changes that soon. Our experience was a disaster and I will never sign a contract that has Tri Arc performing the work again. All-in, our kitchen remodel to install new cabinets and countertops took about 6 months as compared to the 1-2 month estimate that was originally provided by Home Depot. Not having a fully functioning kitchen in our house for 6 months was a royal pain and I'm so glad to done with this. We did our kitchen demolition ourselves to save a couple thousand dollars to do a job that took my wife and I about 2 hours. Tri Arc started the cabinet installation in November 2017 and it was all downhill from there. It started with the installer cracking the top of every single upper cabinet because a pilot hole was not drilled before installing the trim. The installer tried to cover those flaws up without telling us by covering them with putty and touch-up paint - both for cracks and holes (where a new drill hole was required because the crack was so bad). We did not notice the flaws originally until the representative from the granite countertop provider pointed out all the issues when he measured for our countertops the next day (we're thankful for him). From there, things got disastrous. Home Depot ordered replacement cabinets, which were unfortunately the wrong size - so about a month of the delay was on Home Depot as we had to wait for a second complete re-order. During the time from the initial poor installation to the job conclusion, I think I lost count of the number of ridiculous excuses as to why Tri Arc didn't show up on the job when they said they would, either late or not coming at all without notice (my wife or I taking off of work to be there). It was so unbelievable that we had to show the Home Depot manager the stream of text message excuses to prove that we weren't exaggerating. In the end, the work got done and I couldn't be happier that they're gone. Our only saving grace is that Home Depot stepped in the middle to provide some relief here, so kudos to them for acknowledging the fault of their subcontractor and trying to make things right.

Josh and Matt and all the guys at Tri Arc were really a pleasure to work with on our project. Josh was patient while we worked through our concept and came up with some great ideas along the way. Matt and his crew came on the days they agreed to be here and did really high quality work. Our project was for built in cabinets in our finished basement. Any time you have a contractor do work in your home, there will likely be some issues. When these issues arise, is when you find out about your contractor. How about a cabinet literally not fitting through a doorway to get to the space it was to be installed? How about Tri Arc removing an interior door and the door trim and having to cut a hole in the drywall to turn the cabinet around the corner to get it to it's new home? They did all of that and then replaced the hollow-core door with a new, solid one, reinstalled all of the door trim, repaired the dry wall, and painted everything. It's actually looked better than before! We're looking forward to having Tri Arc work on our next project.