Five Star Painting of Arlington, Manassas, Springfield and Woodbridge

Very timely, professional, and the final job was flawless.

They were courteous and professional. Work was completed in a timely manner.

Did an ok job. Quick but quality could be better.

We actually had to do a lot of touch ups on the baseboards and spots here and there. I think they should be extra detailed when comes to mouldings or baseboards.. Instead of rushing in 4 days for whole house should be 5 to 6 days so my husband and I had to redo a lot of detailed areas, but overall they did a good job for entire house and was the cheapest, but they do not do doors so we did those ourselves. Total cost:$5650 for entire townhouse, 4 floors.

Kat and Jonathan were great to work with. Pleased with the results.

Customer service handled professionally and all on time. (A rarity when some companies don't even call you back). Would definitely recommend them.

Performance under contract was commendable. I'd hire Five Star Painting again. Well done, especially to the painting crew!

Great customer service and follow-up. Professional and thorough painting team.

Met with Gordon, about painting a property I was about to sell, he took very detailed measurements, was very thorough and had an estimate together in minutes. Very professional, and when I had to cancel because of a ‘as-is’ offer, they were true to their word. I got my entire deposit back, with a smile. Excellent company to work with. Highly recommend.

Quick and professional! Love the color!

Background: The project, begun in Fall '16, was to replace rotting wood trim on 3rd floor of our town home w/ PVC, then paint the 3rd floor and the entire back of the house. I requested estimates from 3 companies; 5 Star Painting's Senior Estimator, Gordon Kownack, provided the most comprehensive and through estimate, so I chose 5 Star Painting. The project got off to a good start with 5 Star assigning and introducing me to the project manager named Kat. The initial team of workers removed the rotting wood and prepped the surface of the house quickly and efficiently. The problems began and continued throughout the project with the painting and installation crew, who 5 Star Painting sub-contracted to a person named Donal and his team. Kat remained the project manager throughout the job. The painting and installation by Donal's team was very shoddy, with several PVC boards either damaged or misaligned during installation, and seams between PVC boards, instead of being snug, having gaps filled with putty. One example is that Donal's team reinstalled five PVC boards on the upper portion of the side of the house vertically misaligned with those on the lower side. While Donal's team did fix the damaged and misaligned PVC boards, he did so reluctantly and only AFTER I, not the project manager Kat, pointed out the problems. I expect contractors to do their work the right way the first time, without me needing to point out substandard work to the project manager or contractors. Placing the PVC boards without first checking the alignment was - at best - lazy and unprofessional. Last, there was a cold snap lasting several days during the project that interfered with the final application of paint. The project manager Kat wanted Donal's team to return to finish the job. I pointed out the instructions included on the paint can called for at least three days of post-application surface temperatures above freezing, in order for the paint to dry properly. Kat insisted otherwise, and it took several terse phone conversations to get this point through to Kat, that I wanted to wait until warmer temperatures were forecast before completing the job. By this time I determined that continuing this project with 5 Star Painting was not worth the energy and effort, paid them for the work done to date, and had another contractor complete the job. In the past month, less than a year after installation, I found several boards warped and peeling away from the side of the house, and hired a third contractor - in retrospect, one I should have hired in the first place - to repair and replacing the warped PVC boards. During this job, that contractor showed me Donal's team used nails, not screws, to install PVC boards into the cinderblock house wall. The boards not being securely fastened to the wall contributed to the boards warping and pulling away from the wall. In addition, this third contractor also showed me that caulking done by Donal's team was faulty, with ga

I was very impressed with the customer service and the quality of work painting the interior of our home. I will definitely hire them again.

Customer service reps Gordon and Kat were knowledgeable and forthright about my project. The workers were very courteous and respectful of my furniture. They missed one area but luckily it was not a big deal. I would use them again.

No major issues. Reputable company with good work performed.

We hired 5 star to paint the house we bought. Our house is brick with vinyl siding in sides and back. We were on a tight budget so we got about 5 bids for the work. There was a big variation from lowest to highest. Gordon was very quick to come back with a very competitive quote for the work. We worked with Cat to set up the work. We scheduled the painters to come the following week. Rain delayed the project a week but from the time we got the quote to the job being completed only took about 2 weeks. There was a question about the wording of the quoted work to be done once the job started. Cat resolved the issue quickly. Overall we were very pleased with the work and feel it was a great value for the price. I’d recommend them to anyone who’s looking to have their house painted.

Expeditiously contacted by 5 Star (same day). Gordon promptly scheduled appointment to discuss work and provide estimate. Project Manager was professional and the team was on time and professional.

Five Star Painting's Management Team from the estimate (Gordon) to completion (Production Managers) was very professional. The painters worked as a team, was always on time and very respectful. We will definitely call them for our next paint project. Outstanding Job!

Five Star did exactly the work that was agreed upon and at the estimated cost. Five Star's estimate was lower than a local competitor. The painting crew worked on a Sunday to get the job done.

They did an extremely poor job! The paint they used is thick and gloppy and instead of recommending replacement of rotten wood they just painted over it. I complained and then they patched it with wood putty and it still looks terrible.

Very easy to work with. The job was completed in the estimated timeframe and any issues that were pointed out were corrected.