COLEMAN POWERSPORTS

Background: I’m a military member who moved to the DMV from California and have 10 years of riding experience. I recently had over $3,000 worth of work (including customization) performed on my limited edition 2007 Ducati 1098s Tricolore by another shop (certified Ducati Tech) outside the beltway and decided to give Coleman a chance due to the convenience of their location – BIG MISTAKE. I recently changed the battery; however, the front turn signals were flashing erratically and the rear turn signals did not flash at all. I needed to pass a base safety inspection the beginning of August and needed it fixed asap. Situation: On June 25th, I rode to Coleman to see if someone could take a quick look at my problem. Their service technician tells me he is a certified Ducati Tech, but can’t be bothered dealing with fairings (1st Warning Sign)…recommended I change out fuses. I took his advice, but that didn’t solve the problem. Spent several days calling their service department, leaving messages, and never received a call back (2nd Warning Sign). Called back on July 15th and finally spoke to someone who told me I had to wait a whole week to bring it in. I bring it in on July 22nd and decide to have some other issues fixed (Electrical – Alarm/Turn Signal, Overheating-Stall issue, Faulty Fuel Indicator). David Watts tells me I should call by that Monday if I don’t hear from them. Not hearing from them, I gave them extra time and called on Friday, July 29th. Spoke to Marshall who said I needed a new fuel sensor and they needed more time to figure out the turn signal. He said they would call me back…nothing heard. On August 3rd, I called back and they told me Marshall would call me back….ENOUGH IS ENOUGH! I told them not to bother and have my bike ready for pick-up the next day, Thursday, August 4th. Solution: Never do business with this place!!! They have no concept of a customer’s lifetime value. They have not respect for your time and riding opportunities during the riding season. You and your money deserve better treatment from a Ducati shop! I highly recommend Battley Cycles. They are outside the beltway, but worth any inconvenience of distance. Not only do they know how to answer the phone, but they also return emails! [*** Link removed ***]

Won't be calling them again!

I brought my motorcycle to Coleman Powersports (Falls Church) service department to diagnose and repair an issue while I was going on vacation for a couple weeks. They said it would be ready to pickup shortly before I got back. when I got back, they said the issue was that the carbs needed to be cleaned, so they waited for my authorization to do any work and only stored my bike while I was away. No big deal, except they estimated the cost to clean the carbs at $1100! They must have picked up on my lack of knowledge about motorcycles and mechanics in general because I got a second opinion and that mechanic said my carbs were in great condition and even if they did need cleaning, it should only cost about $400! I have since been to a third mechanic who also hasn't thought my carbs needed any cleaning until recently (2.5 years later). I have had numerous good experiences with Coleman Powersports' other departments in both Falls Church and Woodbridge. I sometimes buy parts and gear there, but they will never touch my bike again.

My daughter's scooter was stalling at stop lights. Coleman Powersport diagnosed and fixed the problem. they were so quick. She was back on the road the next day!

The generator works really well. They were interesting. Being a middle-aged white woman, they don't really look that I would know anything about that, though I did have some things to ask them and they listened. We did take it back to have to have something replaced under warranty and they did it very quickly. When my husband went to look at it, he bought right away, he had some questions and they seemed knowledgeable about their things. I would deal with them again. They are in the neighborhood, they are not somebody we have to go drive across the town and we value that. Based on my experience, they listen, they know their product and their service is appropriate in terms of the time, the drop off, the pickup and all that. Their turnaround time is good. Their price is fair because otherwise, my husband probably wouldn't have purchased it there and he does his research on everything before he buys anything. It is a good product and it is easy to use. It is not big for a generator, so I could pick it up and use it, and even I can run it, so it is pretty interesting. One day when we went over there to fix something up, we had to stand around there and wait on somebody who came out finally and he had a piece of pizza, which we thought was not very appropriate.

Fine. Completed on time.

Coleman's is a great shop; they always know what they're doing and stand behind their work. I've used them for several motorcycles, my dirtbikes, and atv's and their the best in the area; but they ain't cheap (:

Generally, I was satisfied. I thought that the price was expensive, but next time I would check quotes from other companies first, but their's did come in $100 under estimate. I had to wait a week for parts to come in, which I didn't expect from a specialized shop.

Work was done excellently, promptly and for less than originally estimated. I was also provided a detailed write-up of the work performed and an assessment of the condition of the major parts of my motorcycle. This level of customer-orientation and service is well above the norm in the motorcycle repair industry. I highly recommend Mr. McKee and his service department.

I realized the helmet was defective the next day and attempted to exchange it. The refused to do anything but send it back to the manufacturer even though it was defective out of the box. After spending $350 on it, I have to wait 4-6 weeks for a new helmet??? I will never purchase another thing from them and will find every venue possible to warn people that they do not stand behind the products they sell.