Loyal Termite & Pest Control Inc

I called for an appointment and got one for two days later. The inspector arrived on time and inspected to see if there was any evidence of mice in my basement. What I thought was mouse droppings turned out to be dead "rollie-pollies". My young adult son was the person who actually met with the inspector. My son said they had a good laugh and, as promised, the inspection was free. And my son wasn't made to feel that he had wasted the inspector's time or pressured to buy any sort of package. I obviously can't say that that their "pest control" is effective since I didn't use it, but I can say that they were prompt, professional, honest and easy to work with. And if ever again I think that I have a pest or insect problem, I'll call them again.

They showed up on time and took care of the problem. They also offered to come back and take care of it if the first treatment did not solve the problem.

He arrived on time and was extremely personable and friendly. He performed the job well and was always willing to answer any questions we had about the ants in our kitchen.

Patrick came to my house to do termite inspection before I have replacement windows put in. He was friendly and professional. Outstanding job.

As we suspected a small area of termites we consulted Angie's List and based on Loyal Termite & Pest Control Co's excellent recommendations we contacted the company. Service was prompt and courteous with good news that termites were not involved, and provided the service as a courtesy. As we live in a highly wooded area we then discussed securing an annual contract for pest control. We scheduled the initial residential service for 6/20/13 with quarterly reapplications to follow. Joshua arrived on time, explained what he would be doing and asked if we had any questions and then proceeded to work steadily. Service was performed in our crawl space, exterior house, adjacent decks, patios and driveway and two garages. We had a 15% discount coupon for the initial service and could not have been more pleased with the price, the technician's professionalism & friendliness as well as his thoroughness. Not having heard of Loyal T&P Control before checking on Angie's List, we are pleased that we decided to give them a try rather than the national names that pop out of the yellow pages! Glad to support a local company and would certainly recommend them to anyone looking for similar services.

Excellent and professional.

We called. They came out. Thus far no more ants. The company was very responsive and we're finding in Richmond that is so often not the case. Very pleased and will definitely use again should the need arise.

This was a very frustrating experience, to say the least. I wanted for someone to come out to my house, inspect it for possible points of entry for pests, provide a free estimate, and discuss my concerns regarding type of pesticide to be used since I have a sick pet. I had an appointment scheduled for May 1st, which I had to leave work early for. The inspector never showed and never called. I wound up having to call and subsequently was told there must have been a miscommunication with the scheduling office and the inspector. Since they had such high ratings, I decided to give them one more chance. The inspector was rescheduled for May 8th, and he did arrive promptly. He listened to all my concerns, did what I thought was a thorough inspection of my house, and quoted me what I thought was a fair price. I then contacted the office and scheduled May 13th for the exterminator to come by between 9-10am, which btw I had to take the day off from work to do. Again, no show! I waited until 1030 before calling the office. Once again, they told me there must have been a glitch in communication, and they were very sorry...blah,blah,blah. Needless to say, I did not reschedule with this very unreliable company.

We've used Loyal at our previous home and have no complaints. The chemicals used are quite effective and have no harmful effects on our dog, who liked to walk the fence line in our previous backyard, or our baby boy. The same contractor is assigned to our account, and he is very friendly and easy to work with too. He explains the dos and don'ts with various critters, etc., and seems to take pride in his work. We'll be using Loyal for many years to come!

I have yet to schedule treatment because other work needs to be done first.

They were very responsive and got me on the schedule quickly. The service tech came out promptly and performed his work efficiently. The only they did not do that I was told they would do was spray on the inside of the house because I was going to be there and could not vacate the premise for 8hours. They did tell me that if I needed them to come back to spray inside they would but thus far the bugs have been gone.

The appointment was for 0900; it actually began around 1015, but it was not an issue with my schedule. The technician was pleasant, explained as much as I wanted to know, and was responsive to my request for treatment of specific areas.

I had used them before when I lived in the area so was not surprised by the service I received. The technician was on time and very knowledgable about his business.

They arrived earlier than promised and performed the service quicly and professionally.

I had one more company who gave me wrong estimate and told me to get moisture control. Tony was very honest he told me that I don't need any moisture control. I am very satisfied with their services. I will recommend this company to friends

I called and made an appt with the office. The technician arrived on time and prepared for the job. We had not been told to empty the kitchen so he agreed to come back at a later time without a second charge. In total he came three times and charged us for two visits. He assessed the situation, explained what he would do and got our permission to treat our house. We stayed out of his way and moved the dog as he needed. It was fairly quick each time. He showed us where the bugs were likely to hide and what to watch for to make sure the treatment was successful. All in all, we were very pleased with the service.

Came to my house and inspected for termites free of charge for the purchase of the home. They left me with an estimate for treatment. They responded as agreed and treated for termites. They were very thorough.

Took time to listen to my problem, and the technician explained.

They were here on time and their price was reasonable.

Much to my horror, I discovered we had termites in the attached garage of our 5000 sq. ft. home. Based on the Angie's List reviews, I called Loyal Pest Control. Tony came out right away and confirmed my own diagnosis of termites, but stated that we caught it early and there was no structural damage. I scheduled the treatment for the following week and everything was done quickly and professionally after a full explanation of how they were performing the treatment. I'm very pleased with Loyal and will be maintaining a termite contract with them in the future, which is very reasonably priced.

The price was under $100. We had ants and they solved the problem. We also had spiders in the garage and on the screen porch that would leave a lot of little webs and they got rid of them too. We will continue to use them.

I called Loyal and explained I had a Hornets Nest that needed to be rmoved. The receptionist explained that they could come at an agreed time and may have to make 2 trips. The gentelman called first and showed up at the agreed time, looked at the nest and explained he would have to return. The receptionist called and explained the serviceman would be there in 30 minutes, he called prior to arriving removed the nest within about 20 minutes. He was courtious, punctual and professional.Loyal called the following day to ensure the hornets were gone and if I was satisfied with their work.EXCELLENT SERVICE!!!!

I found them on Angie’s List and I was a little disappointed by them. When I called them in, the guy who came over did not know what the insect was and said that he would take it back and have somebody else look at it. He did not call me back or tell me what the insect was. When I called him he off handedly said that it was some kind of beetle which could be pretty damaging. I was not really happy that he did not know what the beetle was which I thought he should have and because he treated it so off handedly whereas I thought he should have treated it much more seriously. They did not refund me with any money after this. They came out when they said they would. They guy who came out to do the treatment however did do a good job. I would not use them again in the future.

Excellent service. Told us exactly what he was doing and made sure we knew to call if we needed service before our next scheduled date.

Don't seal the entry hole and try to kill them by starvation. They will find another way out, most likely into the house. Sevin dust blown into the entry hole with a turkey baster did the job. No more yellow jackets.