Safelite AutoGlass

So initially this service was set up thru my insurance, it was set up as a mobile service but after the technician arrived, they told me it would have to be taken into the shop because my vehicle is a luxury vehicle. About 2 hours later I received an update that the windshield was taken out but there was a defective lead on the replacement and another would be in the next day. I called the tech Bryson the next morning for an update and was informed my repair had bed assigned to another tech named Eddie which I was able to verify since an email had been sent that morning, he gave me the number to the office to follow up. I followed up with the office and spoke with a woman named Keke, she was the rudest, laziest customer service individual I ever encountered over the phone, she didnt want to look up my info to give me an eta on when my vehicle would be finished, she refused to ask the tech assigned an estimated time of when my vehicle would be finished, it seemed her whole mission was to get me off the phone and stop bothering her, she told me that I should have been informed that it would possibly take all day to complete, which for me was unacceptable, I demanded to speak with her supervisor whom she claimed was not there, I asked for the number of his boss to which she replied " I will email him and request he give you a call" it seems according to her no one was reachable by phone, mind you my only question was for an eta on my vehicle since they at that point had it for almost 24hrs and I had an engagement to be at that evening, I told her if I didn't hear back from anyone within the hour, I would be following up again and ended the call. I then called my insurance company to update them on the service I was receiving and how unhappy I was, the person I spoke with gave me the number to corporate to do a formal complaint and they annotated it also on their end, they also attempted to call the Safelite office to find out what was going on and no one answered the phone. I called the Safelite office again to follow back up as I stated earlier, no one answered, at this point I was fuming, no update on my car, no replacement vehicle while mine was being held up and I had errands to run, so I had my mom take me to the shop to see what was going on, after arriving Keke practically refused to talk to me nor apologize for being down right rude over the phone, a tall hispanic guy asked if I needed help, I stated my problem and he went to see what was going on with my vehicle, he came back stating the other tech had the hardware for my vehicle in his van but he could install the glass at least to speed up the process, he disappeared and i never saw him again, shortly after a white guy with light gray hair came into the office and asked if i had been helped, i told him "hardly", he then asks what car i was here for and i told him, he went to check on the status of my vehicle and then came back to tell me they were waiting on the tech Bryson to get back from his other installs to do my vehicle because no one else wanted to touch it, I asked how long that would be and again no answer, mind you all of this was taking place between 12 and 1 pm, they close at 5 and I had to be somewhere by 5, a job that was supposed to be done the day before was now creeping into 24+ hours and still no rental vehicle offered or anything, all while Im still standing at the window I can hear employees arguing, one stating for another to not put his hands on him and more back and forth, it wasn't until the technician Bryson got back before I was given a full update and staus of my vehicle, he informed me that the general manager would be compensating me $100 for the inconvenience and that a panel on my vehicle broke when the glass had been taken off and that the female Keke was told by the store manager Clifton to order it the next morning yet it never got done. Anyone there couldve done that. I will never use Safelite again, EVER, for the sheer rudeness and lack of professionalism, as of today my panel is still broken a week later.

A replacement window was difficult to find because that model auto is so old. I applaud Safelite for putting the effort into finding one! However, the job was INCOMPLETE in several different respects. (1) When I arrived to pick it up, I found that the window would not properly close; the technician fixed that, but complained how difficult the whole job had been. (2) there was a notable amount of broken glass in crevices of the car's inside; the clean-up by Safelite was sloppy, and took me a long time to finish; (3) the wiring for the outside-facing red brake light attached to the inside of the glass was not connected; the inspector conducting my next safety inspection would have had to fail the car, but he generously spent 15 minutes trying to attach it and was successful. .

Not only were they professional, did an excellent job in replacing my rear window, they were very friendly and went out of their way to accommodate me

The visit and repair went well. My only complaint is that some of the striping has come loose and we had to cut it off. However, nothing is leaking in the car.

Work was done at body shop but it all seems fone

Pretty good, except some residual chip remained after repair.

Company attempted replacement at my home. Technician unable to break seal and could not remove glass. I drove to installer shop. They used a higher capacity wire device to pop the glass from the frame. Window installed. From time of installation heard air blowing past seal creating noise. This was last straw for me. I never took it back. With other problems I was having with this 14 year old vehicle, I decided to donate to a charity.

Unfortunately, it seems like we get a crack in a windshield--hit by road debris--every few years. We use Safelite through our auto insurance company, USAA. Satellite is super easy to work with: quick response, makes home/office calls, technicians are very professional.

Easy process. We made the appt, took the car in, they had everything ready and it was done when promised

That was a more complicated situation but I've always been happy with their service. That was also through my insurance.

I co-paid but I don't remember how much.

DO NOT USE THIS SAFELITE LOCATION. I repeat: DO NOT USE THIS SAFELITE LOCATION. Wife?s rear windshield on her Mini shattered beyond repair. Called Safelite on Wednesday to have it replaced. Made appointment for Saturday. Show up Saturday morning, sign the documents. Upon pre-inspection, the manager and technician determined that they couldn?t do the repair that day because they didn?t have the necessary moldings and clips they needed. I asked: ?Why did you schedule an appointment if you didn?t have the right parts?? No good response. STRIKE ONE. Solution was I would order the parts from Mini, and they would send a mobile technician to the dealership to replace the glass, and Mini would supply the moldings and clips. Fine. Tuesday comes, don?t hear anything about the status of the replacement. Call the technician, who says he has already left the dealership but could not replace the windshield. I say: ?Why not?? Because he did not have the right rear windshield with five electrical leads ? the one he had only has four. STRIKE TWO. How, after giving them my VIN, could they show up to a job with the wrong parts on two occasions? After telling the manager that this was the most unprofessional auto repair experience I have ever had, we find another auto glass repair service (Patriot Auto Glass) to fix the rear window. The Patriot technician came out two days later, and before he did any work, informed us that the Safelite technician had tried to ?pry? the rear windshield wiper motor off to install he window, and as a result, the motor no longer works. STRIKE THREE for Safelite. Patriot installed the glass, and now there is an extra $300 charge for parts and labor to repair the wiper motor. It remains to be seen whether Safelite will compensate us for the damages their technician has caused. DO NOT USE THIS SAFELITE LOCATION. I repeat: DO NOT USE THIS SAFELITE LOCATION.

Scheduled Safelite service to replace my front windshield due to a rock hitting it and cracking it. I was scheduled to have the mobile service today 8 Jan 2016 between 12-5 pm. I was not contacted by the replacement specialist at all during the day. To make matters worse, I waited 45 minutes a fter 5pm and called safelite. They confirmed they had my appointment scheduled for today but the company never came. The shop closed at 5pm and never received a call. The company told me they could have me bring my car in but offered no other discounts or other services to account for their lack of professionalism. I choose not to use this company for any other services in the future.

They had to come out a few times, because they brought the wrong glass 2 different times. They were very friendly.

The Safelite guy was very good, very pleasant, and did the job quickly. I'd recommend them to others.

I would definitely hire this company if I needed this type of service again.

Was on time and done quickly. No charge - covered by insurance

The technician showed up exactly on time, and replacing the windshield took less than an hour. He did the work in my driveway, and couldn't have been more professional. I was paying out of pocket and the prices was very competitive with other places where I would have had to take my car and leave it. Very convenient.

They were scheduled for a 12-5 window. At 4:55 I called and was told that the tech was running two hours late. At 7:55 I called again and they had closed. So I called the national 24/7 number and was told I would get a call back at 10 am the next morning. Never got a call back from them. Went on the internet and found someone else to do the same job for $120 (35%) less. Let's hope that they do better. I guess it pays to shop around and avoid the flashy TV ads. Update: I did get a call back later than expected from the national service, but by then I had already made other arrangements. The tech and local office never called. I doubt they cared.

Called yesterday. Person on the phone quickly got my info, offered me the option of saving money by coming to them, gave me an accurate estimate and scheduled the work for today with a noon to 4 or 5pm window. I received an immediate email confirmation with the details discussed by phone. Technician called at 8am this morning to confirm appointment. He arrived at approx 1:30pm. He first took a look at the car for damage, then took a pic of the info inside the drivers side door frame, confirmed what he was there to do (replace windshield and wipers) and told me approx how long the job would take. He could not have been more pleasant. He completed the job in about one half hour to 45 min. When he was finished he explained the difference between my old windshield and the new one other than the obvious - no shatter part from the stone hitting it - but he also showed me how the windshield shading part at the top was different and explained that the windshield would seem a bit darker. I was also advised not to drive the car for at least an hour and to try not to slam the doors with the windows up for a period of time. Not a problem for me since I had no plans to go out for the rest of the day. I got an email receipt almost immediately. Very easy process.

Absolutely, hands down the worst customer service experience I have ever had in my life. I scheduled an 8am appointment and my car did not get into the work bay until noon. Other people who came in after me got up and left because they could not wait any longer. Considered doing this myself, but I had already committed too much time as it was. No one came out to explain the delay and staff were indifferent and didn't seem to care. Technician was rude as well. To cap it off the rear view mirror fell off after a couple of weeks and I just re-glued it on myself. Avoid this place, you have been warned.

I was impressed by the professionalism and customer service of this place. When I called, they had initially told me they could only wrap the window and I would have to return to get it replaced. However when I arrived, they told me they would try to find the piece and if so, could replace it immediately. Which they did! My only complaint dealt with the price (it was a small piece of glass) and how there were still some small glass shards after they had vacuumed the backseat (very minor). However I appreciated not having to make a second trip and was grateful for their willingness to go above and beyond regarding customer service.

I was instructed by my insurance company to use Safelite - Gravel Rd, Alexandria, VA location. After setting up an appointment and confirming the price, the work to be done and the timeframe, I dropped off my car early. I was called once the work was complete and went to pick up my car and inspect it. Upon inspecting my car, I immediately noticed that the replacement front windshield showed gaps between the joints and that the rubber lining/strips were mis-aligned. I raised these concerns to the technician who worked on the car and was told "we can never get the installation back to manufacturer specs" and that it will settle down in a day or so and to wait to drive the car after 48 hours. After two days of not driving my car, I went to drive my car and found that my battery was dead. This was surprising considering that the car was new (8 months old). After towing my car to the dealer, I was told by the dealer that someone had a function in the car running for several hours without having the car run (e.g. radio, lights, etc.). This could have only been Safelite as I had not driven the car since I picked it up from them, and in hindsight, the car did take 2 tries to start at Safelite. Additionally, after dealing with that, I started to notice noise/air coming in from the passenger side of the front windshield. I inspected the glass and new that it was because it wasn't installed correctly. After calling Safelite to complain, they said that work had to be done by the original shop again in order to be covered. I refused to let the original shop re-do their work, when they refused to accept the concerns I had originally raised. Safelite did agree to send an inspector to look at the work done on my car. The inspector arrived the next day and immediately recognized poor workmanship and filed a report stating just that. After spending over 2 weeks haggling with Safelite to get them to admit that the work was faulty, they finally agreed to let me take my car in again to another Safelite location (Safelite, Arlington, VA) to get it repaired and agreed to cover the costs of the repairs and rental cars. However, that was only after haggling on costs again. I DO NOT recommend Safelite to be used ever again.

I had a service call scheduled for today with Safelite. The tech was supposed to show between 8a-12noon. At 730a I got an email that said the tech would call me shortly to let me know when I could expect him. Almost 4 hours later--at 1120a I got a call and message left from the tech (I did not notice my phone ringing), saying that he would be at my house in 20 minutes. I was not at my house at the time, but I made an effort to get back as soon as I could. I arrived home at 1148a. There was a brochure on my porch from Safelite. I called the tech immediately. I told him that I would have appreciated more than 20 minutes notice and asked him to return to fix my windshield. He said that he was already 20 minutes AWAY from my house and that he would try to return to my house later. I told him "no", that was not acceptable. I found his story very hard to believe and did not appreciate his lack of dedication to getting a job done. He did not try to call me again once he was at my house. I called the Safelite number provided on my email (703-236-4205). I told them what happened and asked them to send somebody else out to my house. The person on the phone checked with her manager and said he is the only person working today. I told them I would reschedule with another company.

Worst price on all of Angie's list! 50% more than the price I went with! No difference in product and the service was terrible. I had to call back twice.