Safelite AutoGlass

So initially this service was set up thru my insurance, it was set up as a mobile service but after the technician arrived, they told me it would have to be taken into the shop because my vehicle is a luxury vehicle. About 2 hours later I received an update that the windshield was taken out but there was a defective lead on the replacement and another would be in the next day. I called the tech Bryson the next morning for an update and was informed my repair had bed assigned to another tech named Eddie which I was able to verify since an email had been sent that morning, he gave me the number to the office to follow up. I followed up with the office and spoke with a woman named Keke, she was the rudest, laziest customer service individual I ever encountered over the phone, she didnt want to look up my info to give me an eta on when my vehicle would be finished, she refused to ask the tech assigned an estimated time of when my vehicle would be finished, it seemed her whole mission was to get me off the phone and stop bothering her, she told me that I should have been informed that it would possibly take all day to complete, which for me was unacceptable, I demanded to speak with her supervisor whom she claimed was not there, I asked for the number of his boss to which she replied " I will email him and request he give you a call" it seems according to her no one was reachable by phone, mind you my only question was for an eta on my vehicle since they at that point had it for almost 24hrs and I had an engagement to be at that evening, I told her if I didn't hear back from anyone within the hour, I would be following up again and ended the call. I then called my insurance company to update them on the service I was receiving and how unhappy I was, the person I spoke with gave me the number to corporate to do a formal complaint and they annotated it also on their end, they also attempted to call the Safelite office to find out what was going on and no one answered the phone. I called the Safelite office again to follow back up as I stated earlier, no one answered, at this point I was fuming, no update on my car, no replacement vehicle while mine was being held up and I had errands to run, so I had my mom take me to the shop to see what was going on, after arriving Keke practically refused to talk to me nor apologize for being down right rude over the phone, a tall hispanic guy asked if I needed help, I stated my problem and he went to see what was going on with my vehicle, he came back stating the other tech had the hardware for my vehicle in his van but he could install the glass at least to speed up the process, he disappeared and i never saw him again, shortly after a white guy with light gray hair came into the office and asked if i had been helped, i told him "hardly", he then asks what car i was here for and i told him, he went to check on the status of my vehicle and then came back to tell me they were waiting on the tech Bryson to get back from his other installs to do my vehicle because no one else wanted to touch it, I asked how long that would be and again no answer, mind you all of this was taking place between 12 and 1 pm, they close at 5 and I had to be somewhere by 5, a job that was supposed to be done the day before was now creeping into 24+ hours and still no rental vehicle offered or anything, all while Im still standing at the window I can hear employees arguing, one stating for another to not put his hands on him and more back and forth, it wasn't until the technician Bryson got back before I was given a full update and staus of my vehicle, he informed me that the general manager would be compensating me $100 for the inconvenience and that a panel on my vehicle broke when the glass had been taken off and that the female Keke was told by the store manager Clifton to order it the next morning yet it never got done. Anyone there couldve done that. I will never use Safelite again, EVER, for the sheer rudeness and lack of professionalism, as of today my panel is still broken a week later.

Not 100 percent fixed, but close.

Fine, as expected.

No hassle service.

A replacement window was difficult to find because that model auto is so old. I applaud Safelite for putting the effort into finding one! However, the job was INCOMPLETE in several different respects. (1) When I arrived to pick it up, I found that the window would not properly close; the technician fixed that, but complained how difficult the whole job had been. (2) there was a notable amount of broken glass in crevices of the car's inside; the clean-up by Safelite was sloppy, and took me a long time to finish; (3) the wiring for the outside-facing red brake light attached to the inside of the glass was not connected; the inspector conducting my next safety inspection would have had to fail the car, but he generously spent 15 minutes trying to attach it and was successful. .

WENT WELL PAID BY INSURANCE

It was fine

Not only were they professional, did an excellent job in replacing my rear window, they were very friendly and went out of their way to accommodate me

The visit and repair went well. My only complaint is that some of the striping has come loose and we had to cut it off. However, nothing is leaking in the car.

Work was done at body shop but it all seems fone

Wonderfully.

Company attempted replacement at my home. Technician unable to break seal and could not remove glass. I drove to installer shop. They used a higher capacity wire device to pop the glass from the frame. Window installed. From time of installation heard air blowing past seal creating noise. This was last straw for me. I never took it back. With other problems I was having with this 14 year old vehicle, I decided to donate to a charity.

Pretty good, except some residual chip remained after repair.

Ok ,.......

Very well.

Excellent.

unknown

Easy process. We made the appt, took the car in, they had everything ready and it was done when promised

unknown

unknown

unknown

unknown

unknown

unknown

That was a more complicated situation but I've always been happy with their service. That was also through my insurance.