Rick's Carpet & Flooring

We were away on vacation and Rick's did an incredible job installing new flooring and stairs. They communicated very well during the entire process and made it very easy for us. We're very happy and would recommend.

It was effortless. I contact Rick's less than a week before Thanksgiving. I informed them I was having family in town and over to our house for the holiday, but due to previous pet incidents I needed the carpeting/padding all replaced on the main level of my townhouse. For no additional charge they came within 4 days and did it all in one day. The workers were so studious it was unbelievable. They are hard-working and skilled at what they do. The final product looks amazing and I'm really happy I went to Rick's (a friend referred them to me). Good job guys and thank you!

It went great. They came out to measure the space and give me an estimate, and we discussed options on some possible future work. They sent some samples to my home so I could finalize the color selection. The carpet came in within 2 weeks and I was able to schedule installation for the week after. Workers showed up on time and completed the job in a day. It looks and feels great! I did a little comparison shopping, and the price seemed in line with other options. And the people were all great to work with.

Very well. Rick's Carpet came out quickly to do measurements; gave us a competitive price; and installed it very soon and competently. The staff (and the head guy, Jeff Puryear, were good to work with and listened and got stuff done. The floor looks like we had hoped and all was done well.

unknown

The service was fantastic, Ricks Carpet was punctual and they were very professional . When the job was complete the installation was clean and professional. Love my new carpet , and i strongly recommended Ricks Carpet for all your flooring needs!

First day of floor installation was excellent.  Foreman and two assistants worked well together as a fine  efficient team.  Second day not so good: stained wood that was supposed to go under furniture (and pointed out by me) was installed where it can easily be seen.  One assistant workman installed a rough uneven edge next to a closet sliding door.  I deemed this unacceptable.  Foreman pulled up the work and redid it the following day.  Designer did not order enough threshold stock, as it turned out, and did not specify installing a finished edge at entrance to the apartment.  When I said the rough edge was unacceptable, foreman re-shaped and installed a substitute threshold, hinting that he would like more payment for this.  Threshold between hall and den clumsily fitted around the door jamb molding.  Corrected by a 1-inch piece of quarter round which doesn't really fit and looks clumsy.  Foreman was excellent and responsible but in my opinion these faults are due to his not adequately supervising his assistant workman the second day. (He told me that it was his birthday and he seemed to me to be anxious to leave.)  The assistant left without completing the join in the doorway between the installed hardwood and the carpeted bedroom. (Foreman said later that he forgot.) I called the office to state that it had to be properly finished, and someone came the next day to do it properly.  The assistant works well and hard but seems to need specific direction when judgment is required and to have his work reviewed before leaving for the day..

The sales staff was extremely knowledgeable, courteous, and responsive.  The team than installed my new wooden floors came on time, finished when promised, and left my home as clean as they found it with every item properly positioned.  I will definitely use Rick's again when I redo my bedroom floors.

The quality of the workmanship on the installation was excellent. The installation team was first rate.

Office staff very friendly and helpful. But whoever ordered the product did not order the edge molding for the job. The install supervisor caught this within 2 minutes of arriving for installation. But that delayed the job for a couple of weeks while the molding was shipped.

The team that sanded and re-stained the bannister was also first rate and did an excellent job. The match is really good.

The finished job looks great and met all my expectations. One of my neighbors came over to see the finished floors and was very impressed. Both husband and wife are looking to do the same thing and said they definitely will consider Rick's for their job when they do it.

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This company is the absolute worst. It's wholly mismanaged from the top to the bottom. I contracted with them again in April of 2015 to install hardwood flooring on the main level and to recarpet the steps. Worst. Mistake. Ever!

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I should have been clued in when the owner arrived to my house 16 minutes late complaining that the scheduling assistant was dyslexic because "she'd" transposed the numbers in my address and he'd gone to the wrong house.
The owner of Ricks Carpet and Flooring took the measurements of my house, we talked about the job, the direction I wanted the hardwoods installed and based on these measurements he ordered materials.  The carpeting arrived about a week and a half later. I went to run errands, while the carpet was being installed.  After an hour, I received a call from Ricks telling me that the "person" who measured didn't do so accurately and so there wasn't enough carpeting to do the job! And that the remaining materials would need to be ordered. Second clue that this company lacked competency! If the owner can't
measure properly then I should have know the rest of the employees were incompetent as well, nevertheless I continued on.
On Monday I received a call that the hardwoods could not be dropped off to my place to "acclimate" because the installer had a
death in the family and left with the truck. Yes, this is a small business but the question remains. One truck?? And what can you say to that? So the materials were placed in my house on Thursday with work to begin on Monday the following week.
So we are already one week behind schedule, but I've been assured that it's a 3 day job and that with this delay they will still finish within that time frame. I am scheduled to leave for a work trip in a week and a half and really want the job completed on schedule. 
For some inexplicable reason, the job does not start on Monday as promised, but rather on Tuesday. On Tuesday, I receive a call from Abe, the manager responsible for ordering materials and scheduling the jobs. The call goes something like this:
Abe: Hey there
Me: hi!
Abe: We are at your house and have begun work on the flooring but have some bad news. The glue used to put the previous floor down is not coming up easily and so you have two options, to float the floor using cork for a cost of $4.14 per square foot, or to out down a compound that will get the glue up and then to use a concrete leveler called ardex at 5.67 per square foot. So which option would you like to go with?
I quickly did he calculations and was immediately incensed! At approximately 600 square foot, option one was around $2,400.00 and option two was $3,400.00. THERE WERE NO OTHER OPTIONS. I took immediate offense at several things. Firstly, I'd already paid almost $7,000 for Mohawk Rockingham maple flooring. Secondly, remember the OWNER of the company was out at my house, saw the scraped flooring (the other hardwood had already been removed) and we discussed the installation of the new floors. Thirdly, to blasé call me and present me with two "options" which were no option at all. I explained that the "impenetrable glue" was visible at the time and asked why this wasn't included in their bid for the contract? Abe said that it was
impossible for them to know at the time. BUT YOU ARE A FLOORING COMPANY?!!
Having been presented with a choice of no choices, I selected the Ardex option and authorized them to proceed. I asked Abe what was the timeline. He said this additional work would increase the timeline by a day or so, but he'd asked the guys if they'd work on the weekend to ensure the job was complete by weeks end. HA!! To provide context the job was FINALLY completed by July 2nd.
 
Read on if you'd like to hear more of this ridiculousness. On Wednesday the installers poured some kind of compound down that was so foul I could not stay in my own house. After two days where it seemed that nothing had been done, I met with the installers Friday. They apologized for the delay and added cost but explained that the color of the glue (yellow versus brown)
should have clued "the salesperson" aka Jeff the owner, in that the glue that had previously been used was like super glue and impossible to get off.  I found that quite troubling, but not as concerning as they appeared to be using 3" hand scrapers to remove the glue! Did I mention I had 600 square feet? I'm no expert but the tools seemed inadequate to do the job; explaining why after two days they'd cleared a small section in the kitchen only.
It took them an additional 3 days to remove all of the glue. One day before I left town for work, they poured the Ardex and I thought good! Now we are getting some where! Not so fast! The Ardex is basically slow (very slow) drying concrete. After a week, it still was not dry and spots throughout contained moisture. Almost one month after i initially contracted for the work,
they installed the flooring. I received an email (as I was still away for work) with pictures and a message, I hope you are happy with the flooring!
I responded to the email asking if the extra materials (which were laying in the floor of my living room) could be moved to the
garage, if someone could ensure the AC was on, the lights turned off, etc. I received a reply email from Abe telling me he'd gone to my house and that I didn't have extra materials and that the lights were off and AC was on.  
 
Well, let me begin by saying Ricks Carpet and Flooring is located less than 10 minutes from my house. Ok, I arrived home to...a complete disaster. I'd had the walls painted prior to the installation of the flooring (naturally) and upon walking in, there was Ardex along the walls, the base molding and the newly installed carpeting. There were dirty HANDPRINTS on all the walls. To top it all off, the floors were dirty, (saw dust, glue, putty etc caked/coated the floors. And the quarter rounds were absolutely atrocious. None of them met in the corners and at one point, the installers had trapped the phone and security wires INSIDE the quarter round. I was horrified! I immediately called Ricks and left messages for Abe and asked to speak to the owner. Messages that to this day were NEVER returned.
I went to the store and spoke with Jessica, yet a new person and showed her the pictures and asked that Abe or Jeff call me and preferably meet me at my house. That never happened! Remember the earlier email where Abe said he'd come to my house? Either he lied or he did not care about the quality of his employees. This is a flooring company that delivered floors to me that
looked as if an 8 year old and his friends installed them.
Being that this is now around Memorial Day, I had to wait until after the holiday to meet with anyone. When I spoke with Jessica I listed all of the issues and asked that they all be addressed at one time. Of course, the crew arrived that Friday "to come and see what I'm talking about" not at all prepared to work!!! I would not let them leave until they addressed some of concerns/issues of the molding, the incomplete installation of the molding in 5 places, the dirty walls, the fact that in two places the actual flooring didn't meet the baseboard and there were visible gaps...
I was told the installers would be back on Monday to address the remaining issues. However, no one showed on Monday and I did not receive a call nor a reply to my calls until I called the installer direct

The sales people are incredibly nice. But once the deposit was made, everyone disappeared. When they finally scheduled a date for the installation, the crew did an excellent job, other than putting in the wrong molding. The carpet installation was really nice and seamless. The tile and grout look really crisp. Then it took 3 missed appointments and weeks before they came back to put the correct molding in.
If you have time and patience, Ricks does a good job.

unknown

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They say they have lifetime guarantee service, but when you actually need some repairs it doesn't come as they say. Before even taking a look at my problems, a guy from the rick's carpet and flooring started picking up mistakes that I might have placed on my floor and just visited later to prove it. When I visited the store to consult, store worker's first word was ' I already know what your problem on the floor is". My problems were planks having gaps, some hardwood area making terrible cracking sounds every step you make on. Some of planks are not evenly put together so that it rises up on the shared edge. Missing some wood buttons around staircases. I knew that wood shrink and expand by season and moisture but my floor had both problems of gapping ( much wider than your coins can freely roll on gaps) and edge rising for one dry season. I was willing to listen and discuss the season change but I didn't have a chance because I got blamed for my moisture level immediately. But for the problem of planks rising, I should have not had for my wrong moisture level because it is supposedly for rainey season according to his moisture theory. Then the guy changes problem pointing from dryness of season to my house structure problem that they didn't address when they install. Overall, they recommended to repair by charging me extra money and time for my 10months old hardwood floor because it is all weather and house structure problem (that they pointing out even before taking a look at my house) while they supposedly give me 'lifetime guarantee'. There was no way that they could possibly be wrong on their installation, and you have to expertly prove their installation flaws in order to process 'lifetime guarantee service'. Lifetime guarantee apparently wasn't my case. My 10months old hardwood floor is with cracking sounds, rising planks, missing wood buttons, and gapping problems, and I regret that I'm not an expert for my floor.

Finished job looks excellent. Very good quality. There was a mix up with the incorrect border being ordered so it delayed installtion by about a week. But the finished product is beautiful.

It went well. Staff arrived on time and completed the job quickly. Carpet was exactly as we had ordered.

They were out ASAP for estimates, work was done perfectly, and I can't say anything negative.

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unknown

They did a great job.  They were very quick and efficient. They were very polite and answered any questions. They cleaned up well after themselves. The carpets look lovely.

The estimator did a great job to ensure that everything was as we wanted it.  We received a timely bid, and were given great choices.  We worked with the salesperson to choose the best products for our house and were very satisfied with their offerings.  They were in the middle on the overall costs, but their follow through and knowledge sold us on working with them.  There were some delays in the scheduling of the work due to product delivery, but once they were on site, their work was great!  I would definitely use them again.  The wood floor installation is just beautiful and I couldn't be happier.

It went well. The quality of the material + installation was good and the price was fair.

unknown

This company is very courteous and competent, and they did a very nice job.