This company is the absolute worst. It's wholly mismanaged from the top to the bottom. I contracted with them again in April of 2015 to install hardwood flooring on the main level and to recarpet the steps. Worst. Mistake. Ever! I should have been clued in when the owner arrived to my house 16 minutes late complaining that the scheduling assistant was dyslexic because "she'd" transposed the numbers in my address and he'd gone to the wrong house. The owner of Ricks Carpet and Flooring took the measurements of my house, we talked about the job, the direction I wanted the hardwoods installed and based on these measurements he ordered materials. The carpeting arrived about a week and a half later. I went to run errands, while the carpet was being installed. After an hour, I received a call from Ricks telling me that the "person" who measured didn't do so accurately and so there wasn't enough carpeting to do the job! And that the remaining materials would need to be ordered. Second clue that this company lacked competency! If the owner can't measure properly then I should have know the rest of the employees were incompetent as well, nevertheless I continued on. On Monday I received a call that the hardwoods could not be dropped off to my place to "acclimate" because the installer had a death in the family and left with the truck. Yes, this is a small business but the question remains. One truck?? And what can you say to that? So the materials were placed in my house on Thursday with work to begin on Monday the following week. So we are already one week behind schedule, but I've been assured that it's a 3 day job and that with this delay they will still finish within that time frame. I am scheduled to leave for a work trip in a week and a half and really want the job completed on schedule. For some inexplicable reason, the job does not start on Monday as promised, but rather on Tuesday. On Tuesday, I receive a call from Abe, the manager responsible for ordering materials and scheduling the jobs. The call goes something like this: Abe: Hey there Me: hi! Abe: We are at your house and have begun work on the flooring but have some bad news. The glue used to put the previous floor down is not coming up easily and so you have two options, to float the floor using cork for a cost of $4.14 per square foot, or to out down a compound that will get the glue up and then to use a concrete leveler called ardex at 5.67 per square foot. So which option would you like to go with? I quickly did he calculations and was immediately incensed! At approximately 600 square foot, option one was around $2,400.00 and option two was $3,400.00. THERE WERE NO OTHER OPTIONS. I took immediate offense at several things. Firstly, I'd already paid almost $7,000 for Mohawk Rockingham maple flooring. Secondly, remember the OWNER of the company was out at my house, saw the scraped flooring (the other hardwood had already been removed) and we discussed the installation of the new floors. Thirdly, to blasé call me and present me with two "options" which were no option at all. I explained that the "impenetrable glue" was visible at the time and asked why this wasn't included in their bid for the contract? Abe said that it was impossible for them to know at the time. BUT YOU ARE A FLOORING COMPANY?!! Having been presented with a choice of no choices, I selected the Ardex option and authorized them to proceed. I asked Abe what was the timeline. He said this additional work would increase the timeline by a day or so, but he'd asked the guys if they'd work on the weekend to ensure the job was complete by weeks end. HA!! To provide context the job was FINALLY completed by July 2nd. Read on if you'd like to hear more of this ridiculousness. On Wednesday the installers poured some kind of compound down that was so foul I could not stay in my own house. After two days where it seemed that nothing had been done, I met with the installers Friday. They apologized for the delay and added cost but explained that the color of the glue (yellow versus brown) should have clued "the salesperson" aka Jeff the owner, in that the glue that had previously been used was like super glue and impossible to get off. I found that quite troubling, but not as concerning as they appeared to be using 3" hand scrapers to remove the glue! Did I mention I had 600 square feet? I'm no expert but the tools seemed inadequate to do the job; explaining why after two days they'd cleared a small section in the kitchen only. It took them an additional 3 days to remove all of the glue. One day before I left town for work, they poured the Ardex and I thought good! Now we are getting some where! Not so fast! The Ardex is basically slow (very slow) drying concrete. After a week, it still was not dry and spots throughout contained moisture. Almost one month after i initially contracted for the work, they installed the flooring. I received an email (as I was still away for work) with pictures and a message, I hope you are happy with the flooring! I responded to the email asking if the extra materials (which were laying in the floor of my living room) could be moved to the garage, if someone could ensure the AC was on, the lights turned off, etc. I received a reply email from Abe telling me he'd gone to my house and that I didn't have extra materials and that the lights were off and AC was on. Well, let me begin by saying Ricks Carpet and Flooring is located less than 10 minutes from my house. Ok, I arrived home to...a complete disaster. I'd had the walls painted prior to the installation of the flooring (naturally) and upon walking in, there was Ardex along the walls, the base molding and the newly installed carpeting. There were dirty HANDPRINTS on all the walls. To top it all off, the floors were dirty, (saw dust, glue, putty etc caked/coated the floors. And the quarter rounds were absolutely atrocious. None of them met in the corners and at one point, the installers had trapped the phone and security wires INSIDE the quarter round. I was horrified! I immediately called Ricks and left messages for Abe and asked to speak to the owner. Messages that to this day were NEVER returned. I went to the store and spoke with Jessica, yet a new person and showed her the pictures and asked that Abe or Jeff call me and preferably meet me at my house. That never happened! Remember the earlier email where Abe said he'd come to my house? Either he lied or he did not care about the quality of his employees. This is a flooring company that delivered floors to me that looked as if an 8 year old and his friends installed them. Being that this is now around Memorial Day, I had to wait until after the holiday to meet with anyone. When I spoke with Jessica I listed all of the issues and asked that they all be addressed at one time. Of course, the crew arrived that Friday "to come and see what I'm talking about" not at all prepared to work!!! I would not let them leave until they addressed some of concerns/issues of the molding, the incomplete installation of the molding in 5 places, the dirty walls, the fact that in two places the actual flooring didn't meet the baseboard and there were visible gaps... I was told the installers would be back on Monday to address the remaining issues. However, no one showed on Monday and I did not receive a call nor a reply to my calls until I called the installer directly on Tuesday, June 2. He then told me broke his arm over the weekend. I then called Abe and asked when someone would be out to fix the remaining issues in my place. He promised that someone would be out Thursday. Yet no one ever showed up. Abe promised that the remaining issues could be quickly addressed in a couple of hours. I told him I was leaving to go out of the country for the women's World Cup match, Sunday June 7, and asked that someone come before then. Abe them informed me that the installed who did my work quit and that he was short staffed but PROMISED the work would be completed by Tuesday June 9. (Yes we are in month 2 of what should have been a one week project at most). While away in Canada I asked my sister to call and verify if the work had been done. She did, Abe says yes, we've been out to the house and completed the job and "I HAVE PERSONALLY SUPERVISED THE COMPLETION". Well, I arrived back on Saturday June 20th to absolutely the same situation as before I left. But the sales person (Jessica, who's no longer with the company) told me that the installer who walked off the job still had the key to my house!!!! I was infuriated and in hindsight should have called the police! They had knowledge of this as of May 29, when he officially quit! Not to mention Abe LIED again to my sister when she called! I yelled at them, demanded to speak to the manager/owner again! To no avail. What a coward he is! And demanded they pay to have the locks changed and took off work to meet whomever they'd send to fix the remaining issues. This person, Richard, arrived to install the quarter round behind the fridge and scratched the floors while doing so! Sigh and siiiggghhhhh! I don't know WHERE they find these people! After numerous phone calls and threats, two different people, possibly new hires, came to fix the remaining issues and now the newly scratched floors. On July 2nd, nearly three months after beginning with them, I could finally, FINALLY, use the first level of my home. I wouldn't contract with them to sharpen pencils, let alone do any flooring work! By the way, when I asked if they would deliver the floors to me swept and mopped...Abe told me that was not part of the contract! Just great!! YOU ARE A FLOORING COMPANY that doesn't care about delivery of the finished product....obviously! And a bunch of liars to boot!