Appliance Service By Paul Inc
About us
In a one year period we service nearly 38,000 appliances. Of course we think it's Excellent. A+ rated by the BBB. Utah's first and oldest Gephardt approved Appliance Service Companies in Utah. We started this company back in 1979 working out of our home. We carry on a tradition in service back to the days of the Dodge Appliance Company founded in 1914 by my grandfather. Over 5 generations of experience and service. We have over 30 technicians and support personnel. We represent the finest manufactures of appliances available. We are both Authorized and Certified. All our techs are background checked and drug tested. Factory Authorized and Factory Certified for many brands including SubZero, Wolf, Thermador, Bosch, Whirlpool, Maytag, KitchenAid, Amana. ISE In-Sink-Erator. . Additional phone numbers - (435) 649-3130, Park City (801) 268-0735, Salt Lake City, (801) 262-9824 Sandy, 801-224-8866 Utah County
Business highlights
46 years of experience
Services we offer
Appliance repairs. Garbage disposals. Ranges. Ovens. Microwaves. Washers. Dryers. Refrigerators.
Accepted Payment Methods
- CreditCard
Reviews
4.550 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 20% | ||
| 6% | ||
| 2% | ||
| 4% |
Showing 1-25 of 50 reviews
Charmaine W.
Apr 2023
They are great! I had a very old washer/dryer that needed repair and I hoped they could repair as the new models are horrible/expensive/unreliable. Eli came to my home and thoroughly evaluated the problem. He is my hero! Very pleasant, efficient, and professional. I am so happy I don't need to buy a new washer/dryer. If I need repairs in the future, I will definitely call them again!
Red R.
Feb 2021
Everything wen't smoothly - scheduling was easy, the technician was great, and the price was fair. Definitely calling them again.
Jillene C.
Oct 2020
Perfect, wonderful, loved them! They're very professional and friendly.
Byron C.
Oct 2019
Brandon quickly found the issues needed repairing, fixed both appliances and finished. Price was much less than replacing the appliances.
Response from Appliance Service By Paul Inc
"Thank you for your kind review of our company [Member Information Removed] Brandon. I will pass this on to him. We appreciate your business [Member Information Removed] taking time to do a review. PAUL"
Thomas B.
Dec 2018
We had a 7 year old oven that went sideways. We are going to remodel next year so we did not want to replace the oven, just get another year out of it. But it was a complicated problem with the motherboard and sensors. ABP delivered fantastic old school service. Our technician (I believe his name was Dave) was extremely knowledgable, professional, and delivered exactly what he said he would do on time and in budget. I would recommend them to anyone.
Response from Appliance Service By Paul Inc
"I remember talking to you about this before dispatching Dave B. Thanks for taking time to recognize his efforts to assist you and the success we both were looking for. Paul"
Bill G.
Oct 2017
great prices, great service
Response from Appliance Service By Paul Inc
"Thank you for taking the time to leave a review. We are glad you are pleased. It is what we strive to do with each and every customer. Paul"
Kyle L.
Sep 2017
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Response from Appliance Service By Paul Inc
"Thank you for the review. I wish we could do it for less. Thanks Paul"
SCOTT R.
Aug 2017
They came earlier calling us to let us know when they were coming and they seemed adequate. Did a good job.
Response from Appliance Service By Paul Inc
"Thanks [Member Name Removed], Maybe next time we can earn an A."
Scott R.
Dec 2016
Depends on how you look at it . When they came back to replace the part, during the install they found another problem. They called LG and asked about it. Turns out it was not fixable. Worked at it almost 3 hours. Left without charging us anything. They even tried to get LG to replace the entire unit since it still had 6 months on the warranty. LG refused. No problem for us since we wouldn't want another one anyway. So, bad experience with our very expensive, unfixable and warranty not honored by LG refrigerator. Excellent experience with Appliance Service By Paul. Professional. Hardworking. Beyond fair on the price. I have had places in the past still charge us the service charge for just coming out.
Response from Appliance Service By Paul Inc
"Thank you, I hope your dealings with the manufacture turned out to meet your expectations. [Member Name Removed] 10/11/2019 In case you were not aware there have been several Class Action Lawsuits in regards to LG refrigerators. https://kutv.com/news/get-gephardt/lg-facing-class-action-lawsuit-over-failing-refrigerator-compressors"
Scott R.
Dec 2016
Went very well. Repair person was punctual and professional. It was completed and the area cleaned up very nicely. Best of all, the fridge works perfectly. Hope it keeps going since the part is only covered for a year.
Response from Appliance Service By Paul Inc
"Thank you for taking the time to leave a review. We are glad you are pleased. It is what we strive to do with each and every customer. Paul"
Alison G.
Sep 2016
He did a great job. He arrived within the time window provided and was able to fix the problem in almost no time. The cost of the repair was covered by warranty as the dryer is less than six months old. I don't know how much Maytag paid him, but I am assuming that his prices are reasonable enough to warrant a service contract with them.
Response from Appliance Service By Paul Inc
"Thank you for taking the time to leave a review. We are glad you are pleased. It is what we strive to do with each and every customer. Paul"
Annette F.
Oct 2015
unknown
Mike S.
Jun 2015
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Donna T.
Apr 2015
unknown
Response from Appliance Service By Paul Inc
"Good comments. Sorry for the late reply but up until recently Angie's list did not notify me if we had any reviews. I am not trying to be rude or snarky but I'm not sure how a C, C, C, A, C adds up to a D though. I looked up your address and only found one entry from 2007 which was canceled because the product was not under warranty. It's under the name [Member Name Remvoed [Member Name Removed]. Are you sure you called us ? There are a lot of companies that use the word Appliance Service. Only one Appliance Service by Paul. Did we charge you ? You did not indicate any charges. Do you have an invoice number ? I'll gladly take the hit but again we don't have any record of coming to this address in the last 10 years. PAUL"
Eric H.
Mar 2015
technician really knew what he was doing. Had the right part with him and was able to install it, test the machine to insure it was working properly with no time wasted. They came at the time they said they would be here. Very dependable
Response from Appliance Service By Paul Inc
"Very kind of you to write this nice review. So few seem to. We service over 100 products per day and have 15 technicians. It gives you an idea of how few people take time (or have the time) to write and review, good or bad. Thanks much Paul and company"
Arden W.
Jan 2015
unknown
Daphne W.
Jan 2015
Charged $90 but could not fix ovens. Took a short time to find this out. I have always had good luck with their work, but a $90 flat charge is a bit much.
Response from Appliance Service By Paul Inc
"Thank you for your review. I'm sorry you feel that way about our charges. We quote our rates prior to coming out. Our charges are based on a job or diagnosis, not an hourly rate. We do not overcharge for parts when the repair requires parts. I'm sorry your ovens were not repairable. That is sometimes out of our control."
Ken W.
Dec 2014
service call to check on problem---$130.00
we ask them to call us with the price of the control panel-- no call-- we had to call them back twice before we received an answer back . we went ahead and did the repair (lesser of two cost Replacement or Repair) on the ASKO clothes dryer. Service man was friendly but ???????
we ask them to call us with the price of the control panel-- no call-- we had to call them back twice before we received an answer back . we went ahead and did the repair (lesser of two cost Replacement or Repair) on the ASKO clothes dryer. Service man was friendly but ???????
Response from Appliance Service By Paul Inc
"At the time of your call Asko was in a transition of being purchased and a new distributor being assigned to North America. Pricing and parts availability were strained. We have no control over the pricing of replacement parts and the cost to get them to us. I hope your machine is running fine still. Thanks Paul"
George M.
Oct 2014
unknown
Response from Appliance Service By Paul Inc
"Very kind of you to write this nice review. So few seem to. We service over 100 products per day and have 15 technicians. It gives you an idea of how few people take time (or have the time) to write and review, good or bad. Thanks much Paul and company"
Rev. B.
Oct 2014
unknown
Response from Appliance Service By Paul Inc
"Very kind of you to write this nice review. So few seem to. We service over 100 products per day and have 15 technicians. It gives you an idea of how few people take time (or have the time) to write and review, good or bad. Thanks much Paul and company PS I'll be sure to pass your comments on to Matt."
Ellis R.
Oct 2014
One of the switches in my cooktop was malfunctioning. It would turn on intermittently when not in use! I called these guys an a tech came out. He briefly looked at the cooktop and said that we needed a new switch, so he got the part number, took our payment info, and said he'd call when the part arrived, and it would be early the next week. After a week or so, I called and they said the part wasn't manufactured anymore. I asked them to see what options I had, like jury-rigging a new switch or adding an external switch. Two weeks later I get a check in the mail reimbursing me for the amount I'd paid less $90 (trip charge plus and quot;laborand quot;, even though none was performed). I called asking for a service manager to discuss the situation - but they don't return my calls.
Timeliness:
They said he would come by at 11am. When I called mid-afternoon they said he'd come by before the end of the day. he showed up at 5pm. I expect repairmen to call me when they're going to be more than an hour late.
Communication:
I expect them to call me: 1. When they're going to be late. 2. When they find out a part isn't available. 3. When I ask them to discuss options for fixing my problem. 4. When I ask them to call me to resolve an unsatisfactory situation.
I'm totally dissatisfied.
Timeliness:
They said he would come by at 11am. When I called mid-afternoon they said he'd come by before the end of the day. he showed up at 5pm. I expect repairmen to call me when they're going to be more than an hour late.
Communication:
I expect them to call me: 1. When they're going to be late. 2. When they find out a part isn't available. 3. When I ask them to discuss options for fixing my problem. 4. When I ask them to call me to resolve an unsatisfactory situation.
I'm totally dissatisfied.
Response from Appliance Service By Paul Inc
"Thank you for your review. We have little control over non-available parts from a manufacture. We exausted all our sources. We do not give exact time frames for arrival but rather a time block usually 3 hours. We always call first and if we do not reach the customer and it is in the time block promised we go to the home anyway. We still have to charge for travel and diagnosis. Our phone system has three options. Service, Parts and Administration. Thank you ."
Robby R.
Sep 2014
As promised, Paul's called prior to coming at 8:13 a.m.. I was getting ready for work so my wife handled the transaction which was completed by 8:49 a.m.. The service man arrived and said the belt and roller was fine that it needed a simple balance. The entire transaction including drive time took 36 minutes.
I understand the cost of sending staff to a home and had no objections to the $44.95 service charge and if they felt compelled I would have lived with an additional $35.00 in labor. But they got my wife for $122.82 before I got out of the shower.
I called and left a message, after negotiating a horrible phone tree, politely asking for an explanation but never got a return call. I should have stuck with my gut feeling and gone with the top rated Angie's List provider...
I understand the cost of sending staff to a home and had no objections to the $44.95 service charge and if they felt compelled I would have lived with an additional $35.00 in labor. But they got my wife for $122.82 before I got out of the shower.
I called and left a message, after negotiating a horrible phone tree, politely asking for an explanation but never got a return call. I should have stuck with my gut feeling and gone with the top rated Angie's List provider...
Response from Appliance Service By Paul Inc
"Thank you for your survey. All charges are quoted prior to the technician coming to the home. Those charges include Trip Charge, diagnosis or job charge. Sales taxes are additional and we have not control over those costs. We do not install parts or provide service that is not needed. A dishonest company would have installed parts you did not need and marked them up largely. Our phone has only three options, parts, service and administration. I'm sorry we did not meet your expectations."
Jennifer L.
Jun 2014
unknown
Response from Appliance Service By Paul Inc
"Very kind of you to write this nice review. So few seem to. We service over 100 products per day and have 15 technicians. It gives you an idea of how few people take time (or have the time) to write and review, good or bad. Thanks much Paul and company"
Bradley W.
Mar 2014
They repaired by dryer quickly at a very fair price. They communicated with both myself and my wife and completed the repairs quickly. I will use them again
Response from Appliance Service By Paul Inc
"Very kind of you to write this nice review. So few seem to. We service over 100 products per day and have 15 technicians. It gives you an idea of how few people take time (or have the time) to write and review, good or bad. Thanks much Paul and company"
Sara B.
Aug 2013
Tyler was pleasant, efficient and knowledgeable.
Licensing
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FAQ
Appliance Service By Paul Inc is currently rated 4.5 overall out of 5.
Appliance Service By Paul Inc accepts the following forms of payment: CreditCard
No, Appliance Service By Paul Inc does not offer free project estimates.
No, Appliance Service By Paul Inc does not offer eco-friendly accreditations.
No, Appliance Service By Paul Inc does not offer a senior discount.
No, Appliance Service By Paul Inc does not offer emergency services.
No, Appliance Service By Paul Inc does not offer warranties.