Window Depot Of Utah

In 2009 I had all the windows in my home replaced. I had aluminium, double pane, slider windows and wanted to upgrade to something more attractive, easier to clean, and to use open and close. It was 15 Windows in all, 227 square feet of windows, total. Bidding: After two aggressive home appointments from other window companies, I e-mailed them my window measurements to get a rough cost for new windows. Tim replied with a per window cost within 3 days. Window Depot was the lowest total cost so I made an appointment and Tim came out with a demo window priced out each window. After that visit, I e-mailed again, requesting references and the license of the contractor that would be doing the install. They gave me the address of a home that they had just finished and a license number. I checked out the home, and the license number was also registered with the state for contractor that did exteriors. Buying: Tim came back out and measured the window openings and I paid half of the total cost by check. (It was irritating that they didn't take credit cards...). The windows would take a 3-4 weeks to manufacture. Installation was scheduled for a little over a month later, at the end of the July. Installation: The morning of the install, the contractor arrived, and I was a bit surprised by his less-than-professional appearance. I figured he'd be pretty blue collar, but he was largely toothless, smelled strongly of smoke, and was wearing an ill-fitting tank top that he frequently removed while working. Fortunately, he was an affable, easy-going fellow, though he was not the same person as the license number provided by Window World. He brought with him an assistant, a young man in his late teens/early twenties. They immediately went to work removing the old windows, and they were quite aggressive. Most of the removal was done by the assistant, and it was pretty obvious he was being paid per window. Some of the wood trim around the windows on the exterior of my house was damaged because he did not ensure that all the nails and screws holding the old windows were removed before wrenching the frames out of the windows. A few pieces of trim were completely ruined. They also left quite a few marks on the interior of the window openings. (I thought they would clean off, but they actually damaged the paint.) I ended up helping them remove the blinds and such to ensure that no more damage was done. The contractor was actually quite deft at installing the windows, and they had the bulk of them installed before the end of the day. There were a few, however, where contractor was unhappy with the measurements that Tim had done: some of the new windows had to be forced into the openings. In other case, I was concerned by the amount of space between the window frame and window opening. I was assured that they would caulk it securely. One window was actually so mismeasured that the sash would not move. The screen was also warped to the point that it didn't fit. Another screen has a baseball size hole in it. The contractor communicated this back to Tim, who called me to apologize and would rush order the parts. I had a few too many windows to do in a single day, so they told me they'd be back in a few days to finish. (They couldn't do it the next day because he had another job scheduled.) He also said he would repair the trim damage. He gave me his cell phone number. The day before he was to finish, he called and said he would be unable to complete the work. (Some personal emergency.) Eventually he did come and finish the remaining windows. I remember waiting longer than I thought was appropriate, and that he left a ladder in my backyard during this time. I also had him re-caulk a few windows where the caulk had shrunk or left a gap between window frame and opening. In reality, I wouldn't have put up with the situation if I had not felt a great deal of sympathy for the installer. The process also dragged on so long that I simply wanted it to be over. I also put up the damage done to the trim because I already had planned on repainting my home exterior that summer. Also, they didn't actually clean the windows after the installation. The Windows: The only bright spot here is that I think I got good windows for the price. They are energy efficient, so I qualified for several rebates. The open and close easily, and are easy to clean. They are not without fault, however: *The mesh in the screens is too large. Gnat sized insects that afflict this area a few times a year can fly through them. *The space between the lower sash and screen is quite large. Dust and dirt collects there easily. I have to vacuum and dust this space frequently to prevent this dust from being blown into the house after opening a window. *Sometimes the top sash will not stay locked in position. With a few of my windows, I have to push the top sash up and the bottom sash down simultaneously for them to lock. Post Mortem: The window installed in the new bathroom, being too large for the opening, caused a crack in the drywall during the next summer. It's an easy repair, so I just do it myself, but the crack re-appears every couple of years. In the winter of 2012, I opened the bottom sash of my office window, when suddenly the top sash slid all the way down, hitting my hands and breaking the lock mechanism.. The window would no longer close. I had to use a piece of wood propped up between the top and bottom sashes to keep it closed. I called Window Depot, who dispatched the same installer I had had 4 years prior. He did not have the necessary parts, so he ordered them and returned in a few days and repaired the window. As part of the repair, he took the latch on the lower sash, unscrewed it from the window, and re-attached it a quarter inch or so further up. This caused a draft between the sashes, so I added some weather stripping. In reality, I think the top sash borders on being too heavy for the locking mechanism. In general, I expected the new windows to reduce noise and drafts, but they seem to be about the same as the old windows. I blame the fit/installation.