Paul Davis Restoration

YIKES! THIS COMPANY DOESN'T CARE ABOUT YOU OR ITS REPUTATION! 4 people knew that I was having a problem and none of them helped me; Austin, Kyle, Dustin or the Regional Manager. I'm blown away by their lack of customer service and communication. The mitigation process, with Austin, went great at the beginning but everything after the repair estimate was a NIGHTMARE! Once Dustin McBride, the one handling the mitigation process, THOUGHT I wasn't having them do the WHOLE job he started treating me like crap. He wouldn't respond to my text questions. I called and talked to Kyle on a Thursday and let him know that I was concerned about the lack of communication. He assured me he would talk to him and make sure he communicated better with me. 4 days later Dustin texted me at 4:30 pm (right before he was going home for the day) and said they wouldn't be able to start my job for 6 WEEKS. I texted back and said, "When I talked to you 2 weeks ago you said the job would be started in about 2 weeks." He texted back that was based on them doing ALL the work. I assured him that I never said they weren't going to do the whole job and I just wanted to wait to see what the estimate said. There were crickets after that. I'm so confused about this manner of handling problems. I also called and left a message for the regional manager of Paul Davis but it's been 4 days so I doubt if they care either. If you look at some of the other reviews about Paul Davis, Paul Davis stops working when someone complains about a problem they are having. They run away instead of actively solving the problem. I checked out the Utah Disaster Kleenup reviews. I was impressed that when someone complained they wanted to find them in their system and make things right. That's the kind of company that I want to work with, one that is concerned about their reputation!!!!! I've hired UDK to come and do the work. I guess my $14,000 wasn't enough for Paul Davis. (they would have gotten over $22,000 for the whole job). Unfortunately for them, when I'm treated poorly I let EVERYONE know about it. They should have at least acted as if they cared. Check out my evidence below. My texts are in green and Dustin McBride's are in b&w. It took him 5 days to get back to me. How hard is it to send a text? To PaulDavis: I hope that you guys learn from this experience and don't just assume the customer doesn't want you to do the whole job. I wanted to see the repair estimate before a signed the work authorization slip. I didn't know what I was locked into once I signed that. Once the estimate comes back, just call the customer and say, "hey I've got your approved estimate back from the insurance company. They are going to cover this and this. We can start ____. Can I please get that deductible from you?" I would have said, "that sounds great. Do you know how much it would cost to paint the whole basement at the same time?"

It went very well. The work was done in a timely manner and they did a very good job.

unknown

Initially, they were very responsive to my needs, but I believe that they were overbooked and fell way behind on the job. They went way over their deadline in the middle of winter. The quality of the work was good, but their timeliness was unprofessional.

I had a very good experience with this company. The workers were nice and did really good work. They asked questions to make sure that everything was to my satisfaction. I hope I don't need to use them again. But if for some reason I have another need for them I will.