Mr. Appliance of East Texas

The repair guys were very professional and courteous. They were on time and completed the job as promised. I will definitely use them again when needed.

Did a great job. Have had same repairman here several times as although he stated the refrigerator was prone to mother board crashes, we tried couple times to see if new board would work....generally lasted 6-8 months. Finally chunked it and got new frig. Repairman was upfront about repairs and gave estimates before any repairs done. I continue to use their service exclusively and am only sorry that the repairman I always had has had a heart attack and I do not know if he has returned to work or not. His replacement was just as helpful and knowledgeable.

Mr Appliance technicians are always professional and courteous. Always able to diagnose problem and fix appliances. We've used their services many times. Always happy with results. Officer personnel are courteous and extremely helpful.

The repairman was prompt and easy to work with. He did a good job and all worked well. The only thing we wished was that he had had the original version of the switch. The one installed has 2 screws that obviously don't looks as clean as the original. We are glad to have our cooktop exhaust working again.

Quick response. Repaired appliance.

Did an excellent job. Very fair pricing

GET COST UP FRONT, WILL OVER CHARGE IF NOT CAREFUL!

Technician determined the circuit board was bad and parts were not available for an oven of that age. Later, they came to install my new range/oven. They were polite and competent.

The repairman was on time, explained everything in detail, including showing me another issue, which I was unaware of. This helped me make the decision that the next time I needed the dryer repaired, I replaced the dryer. I was very happy with the service!

On time, done right, serviceman friendly and professional.

They check and found the problem and corrected it and so far so good no more problems. Each time I have used them they fixed what was not working.

The experience with them was excellent.

I had a very good experience with him. He tried to keep it as easy as possible.

I have used them several times, and they have been excellent. They were always here on time, they had a very pleasant person who helped me, and he did a good job for me. I had one thing that he couldn't fix, and he said that he wasn't going to charge me for it, because he couldn't fix it. I found them to be very honest, and pleasant to deal with. They had to make a couple of trips, but I didn't get charged for each trip. He didn't have the part on his van, and he had to go back and get it. He had to go 40 miles to go and get it. Their honesty stood out. I have recommended them to several other people, and they have been happy with the work that they have done. Their price was quite reasonable, but then I am out in the country, and they have to make a long trip to get to me. The quality of the service was excellent, and most times when you call appliance repair people in East Texas, they are sloppily dressed, and they don't care about their appearance, but these people were very professional, and they were clean, neat, tidy, and cleaned up their mess. They were top notch in my opinion. They were very prompt. They called, told me what time they would be here, and they came out a few minutes early. He called me from the front gates when he arrived, to tell me he was here.

I was very pleased with them. I had used them once before too. They were efficient to get here as quickly as they could, and the repair man was extremely polite, and explained everything to me, and when he got ready to leave, he cleaned up all the mess from the little wires and everything. I was just pleased 100% all the way around. He was so much better than the big buck stores.

That was the first time that I used them. He came out pretty quick, and assessed the situation. It was a plumbing issue, but he zeroed in on it, and we ended up getting it fixed, and they were cheap. He told me what was wrong, and I had to go and get parts from the hardware store, and I fixed what I could fix, and he fixed what his part was. They were on time, and they were here right when they said they would be.

The experience was okay, but they had to come back a second time to work on it. I was not completely satisfied with it, but they finally got it done.

We like them a lot. They are technically very good. They are also very responsive and honest. They come right away. The only bad news is like every other appliance repair company, they are very expensive. The service call is at the minimum like $100.

We have used them 3 or 4 times. We have a Gold Protect that protects us on appliances, and we just pay a basic minimum. They send out who they want to, and we are totally pleased. They were here when they said they would, they didn't postponed it, and they did a good job. They did our washer and dryer, one time we had a question about our refrigerator, our dish washer, and our garbage disposal, and anytime we have used them, they have been good. I see their truck out here quick often.

I have no complaints about it. It was nice, efficient, and clean. He is good, I mean, I am in the middle of nowhere, it is hard to get parts out here, I mean, where I'm at. He was on time, every time. He came and told me where he was and exactly what time he was coming. He has excellent professionalism.

The last time we had a good experience with them, but the first time was not a good experience with them. The guy that started the business, had no solid services. There was no way he could have got that service going, and then he sold it to this new guy, who is very much a business person, very much perspective on the path, and he was very adamant about taking care of his customers. I appreciated his taking over the company, because he offered to do a job for me for free, just to make up for services I got from the previous owner. I feel like the man who owns the company now, has brought the company to a good place. The founder of the company was the guy that was no good. The new guy started doing what he was supposed to do, and keeping his people happy. He is going beyond what is expected of him as an owner to take care of his business.

It was good. They came out and looked at it. They ordered the parts, brought it in and installed it. It worked fine. They were good. I didn’t have any problems with them. They were prompt, on time and they did what they said they were going to do. The appointments were on time. I think the cost was the part. The quality and responsiveness was good.

We've been very satisfied with Mr. Appliance of East Texas. They did a good job for us and they showed up when they're supposed to. The estimate was exactly what they said it was going to be. I would use them again. They were prompt, efficient, and courteous. Their price was pretty average--not expensive and not cheap. They got to me very quickly and got the job done as quickly as they can get it done. They had the part on the truck and they were right on time.

They were on time and professional. They figured out what the problem was in about 15 minutes and got it fixed within an hour. I was very pleased. The price was fair.

They were fine. If I tell them ahead of time, they will check every appliance in the house and make sure they are working the way it should be. The price was reasonable. They are very reliable. If I need them in a hurry they will get there as fast as they can. They will work me in. They are just accurate and I just like them. They are not out of line at all on pricing. Their quality is very well. They fixed anything that I had to have. They are very quick within a day. They call ahead to make sure that I am still here. It’s almost like insurance, if I book them for something they check on it absolutely. I have a contract with them. I would definitely use them again.