DWR Construction

They coated the garage floor and front entrance with non-slip coating, and they did in 1 day, with 15 year warranty. it is 4 time stronger than epoxy. They did an excellent job

They had a very inept plumber working on our project that had to be watched. We complained about him, and finally told the general contractor that he was not to finish the job.

The project went very well but all projects how ever big or small has little hiccups of some sort. Let me just list below how the entire process went. 1st - The sales person came out to visit and do a walk through to see what we will need and get measurements to go back and do her bid. Me being a man at first I was really worried that she may not know what was actually needed to do the project but once we was about halfway through our visit I knew she knew what she was talking about. The sales person was very helpful and a pleasure to spend time with. She also was full of little ideas me and my wife didn't think of that has been a life saver to catch early on. 2nd - Once the design was completed we went back and forth a few times on colors, needs, wants, tile, small appliances ect. This process went fairly smooth but did take a little longer than expected but didn't realize how much was involved in the process to make the outdoor kitchen fit my needs....well my wants. 3rd - Once we gave them the deposit to start the projects I was floored when they said it will be a 3 week wait to get started. I thought that was a little much but there are other people in front of us. It did actually take one more week for the project to start but was due to rain which I was told slowed down the project in front of us. 4th - "Start of The Construction" This part started out like a rocket once it started. They had 2 teams come out with one crew knocking out the garage floor in one day. Wow is all I have to say. These 2 were amazing and very pleasurable to talk to. The team that was doing all the framing for the concrete and the plumbers had everything plumed and framed on day one as well. At this time I thought everything was going to go as planned but it is construction. 5th - Next phase the framers shown up and these guys had it framed, roofed and attached to the main house in less then a week. This group was also amazing. 6th - Here is where things started slowing down. This is the part that you dread doing any kind of remodel. I did get upset with the company during this phase do to a hiccup with the new french patio door with plate glass windows on both sides of the door. The guys had did everything in their power to keep the dust down in the house and I don't care what they did we always find dust when we get home from work all through the open areas. I thought the team wasn't doing enough to keep the dust down even though there was plastic from floor to ceiling. Thank the Lord this was only a small portion of the project but this was were we found out there wasn't enough support around the over-sized door and they had to do a change order to make the door we really wanted work. This was upsetting but when it was in place it was all worth it. Also during this time some of the trades were waiting on material and not showing up for a few days but the Project Manager at least would check in with us daily to let us know what is going on to keep us in the loop. 7th - This was when all the flooring and trimming out all areas was being completed. There was a little conflict between the pluming crew and the floor guys schedule which mad the flooring guys have to postpone their time till the flooring was in so they could complete their tasks. This was very frustrating on our part cause now we are 2 weeks behind schedule. 8th - This was when all the BBQ Pit was installed as well as the appliances, ceiling fans and fireplace mantel. This was the time we seen the light at the end of the tunnel with the project that was now 2 1/2 weeks behind at this point. 9th - Project complete......Yippppeeeeee. I would just like to say that even though during the project we was getting upset with the delays the finished product is amazing. We are so happy we have chosen DWR to do our project and are very pleased with the quality of work that has been done in our back yard. I would most definitely recommend to use them in the future in any other projects we may have. Just remember if you use them or any other contractor out there it never goes as smooth as you want it but once it is complete it is truly amazing and the best money I've spent in a long time.

The sales team was very professional and gave me exactly what I asked for. The project manager oversaw my entire project and kept me updated. Very nice and professional company.

One day it looked fine and the next day it almost collapsed, leaning on one side by 12 inches. We had to brace it with 3 heavy duty jacks and 4x4's. A professional engineer came to look at the structure and per his report " the initial design and build of the outdoor kitchen was inadequate." Once we realized that the design of the kitchen was the root cause of the almost collapse I called DWR to talk to the owner or project manager, but no one at this level would return my messages. At the very least I wanted to inform someone with authority to insure this would not happen to someone else, but they were not interested.

Mike was very helpful in the design phase. We thought we knew exactly what we wanted, but after meeting with him our plan wasn't going to serve our needs. He worked with us and came up with the perfect plan. Construction went pretty seamless. Went longer than expected, however we did add several items on. I was impressed that they brought out a small dumpster so they could keep the site clean. All the workers were really polite and seemed to be proud of their work. We will definitely be calling DWR for our kitchen remodel next year!

I don't think it could have gone any better.

Awesome. The entire team at Dwr took care of us, from sales to the project manager

HIs workers were very professional and timely. Prices were very competitive and work was done very well. I would recommend DWR to everyone if they want the best professional experience on home repairs and remodeling.

Simple flooring job done quickly and efficiently by DWR Construction. Thanks guys!

The personnel couldn't tell me how they came up with a price so high. When the person came out, she's very nice, she's very knowledgeable, but she didn't give me a detailed ballpark. They were very nice in setting up an appointment. Angela was very very nice, but she didn't tell me how they came up with twenty one thousand. They have quality materials.

Bill the project manager for DWR surpassed all of our expectations and gave us a kitchen more beautiful than we could have imagined. We are satisfied customers and will hire DWR for our next job.

Shelley Adams was my designer and she was wonderful to work with. Bill Bailey was my construction supervisor and he was terrific! Bill was always one step ahead of all the subs, he made sure their supplies were on site and correct for the job they were doing. He was always in contact with me and made sure I was happy every step of the way. His attention to even the smallest detail was truly appreciated. I highly recommend using DWR and particularly Shelley & Bill, to anyone I know.

Began really well with planning and the service provided. Once the initial deposits were paid, the service deteriorated. Granite installation-poor. We had to advocate vigorously for the job to be completed professionally. It was shocking that the contractor wanted us to accept such poor workmanship even though he would not have accepted the same in his own home. We were aware that several high end jobs were also being worked on. This was offered as an explanation regarding the significant delays. Two sub contractors actually did a fabulous job ( tile and glass) that we still recommend to others. From project management to sub contractors shoddy work or leaving of damage product we were so disappointed. On more than one occasion we were told that we were going to "have to live with it" and apparently were reported as too picky. When we finally insisted that the lead project manager come out and take a look, he too was shocked and dismayed at the poor quality of workmanship. 3 times bathroom was painted and still poorly done so. We insisted on a granite redo as a result of a very rough seam and no one ever asking where we wanted the seam-so it was placed directly in the middle. Repairs were blamed on us, contract was not followed, we were not consulted when the contractor decided to do something other than the contract stipulations and then we were informed that was our fault. We began in January and the work still remained incomplete as of May, 2013. The owner kept demanding final payment without any guarantees of completion other than his word. He blamed us for his workers poor workmanship. It was an absolutely horrible experience. We ultimately hired a professional contractor to finish the job and fixed the poor workmanship where possible. Now we are pleased with the end product.

Tony Dickey, project manager, is meeting our wants and needs during construction. Excellent service from sales to the general manager and company owner.

The site supervisor in charge of the project was very argumentative. The specs for the outdoor grill were not followed. There were many things that had to be done over because it wasn't done right the first time. The people doing the work didn't seem to have any common sense. Even when obvious errors were pointed out they wanted to argue that it was right. This whole room was a disaster from beginning to end. Shortly before the 1 year warranty expired I called to have the screen door adjusted as it was not closing properly. So far they have been out here about a half dozen times to fix it. The last thing that needs to be done is to paint where they added a piece of trim to make the door fit properly. I have called them four times now about the paint and the person who answers the phone says she'll pass the message on but I never hear back. As far as I'm concerned this company is just a bunch of low skill laborers and they sure don't give a crap about customer service. Good luck to anyone doing business with them.

Beginning to end took about 4 weeks, a little too long. However, adjustments had to be made for customizing the marble and glass. Glass and frame were installed in the evening which was not anticipated.

They were experienced staff on the job at all times. They listened to my wants and needs as a customer. They also had excellent follow ups to make sure everything was going OK.

Minor issues did arise during the process but were addressed quickly, professionally, and to our satisfaction. Although the overall experience was a positive one, the project completion took longer than expected.

First remodel with excellent results, some hiccups on the way. Outstanding job on wood flooring and tile. DWR sub-contractors did a great job on cabinets, plumbing and painting. DWR staff were professional and responsive in all parts of remodel.

DWR Construction was excellent to work with from the start to finish and even completed the job early. We would use again and recommend to others in the future.

Everyone was very friendly & very professional end result is fantastic!

I had the owner over for an estimate to tear out an existing wood deck, remove 2 trees, and pour a pea gravel deck. He was very nice and assured me he could do the work no later than Jan. 3. This was on Dec. 20. The tree removal was done promptly and we were pleased with the job. The wood deck was torn out. I had to call and email several times to get the wood hauled away. The pea gravel was poured and I made the final payment. Within 2 weeks we started to see large rust stains emerge in the pea gravel. I sent photos and expressed my concern. I received an email calling it "minor discoloration". By week 3 we had over 50 spots of rust, many larger than the palm of my hand. Several more emails and calls later, they sent the installer to look at it. He immediately agreed it had to be completely replaced. I then received an email from DWR that they would replace the deck but if the rust stains reappeared, they would not be responsible. I told them I contracted for a pea gravel deck and they would most certainly replace any deck that had rust stains. By this time I had several reputable installers look at the work. They all agreed that the pea gravel contained iron ore bits and was not washed properly. One installer said it was the worst job he had ever seen and they were cutting corners by using a cheap mix of pea gravel. DWR did agree to jackhammer out the entire patio and replace our the concrete. Several emails and calls later they did the work. I then had to send several emails and wait 4 more days for them to clean up the concrete debris and huge mess left behind. The clean up crew came today. They set pieces of broken flagstone ( was there before) on place, not mortared - rinsed off the deck and left. After dealing with then for 8 weeks, I am glad they are done. I would not recommend them. They are all attentive and pleasant until they get their money, then you get the run around to get any more from them. Not a good experience.

Would never use this company again

We thought the price was way too high, they quoted $14,000. We expressed that we thought the price was too steep and they said they would rework it and see what they could get us but we never heard back after that.