DWR Construction

They coated the garage floor and front entrance with non-slip coating, and they did in 1 day, with 15 year warranty. it is 4 time stronger than epoxy. They did an excellent job

They had a very inept plumber working on our project that had to be watched. We complained about him, and finally told the general contractor that he was not to finish the job.

The project went very well but all projects how ever big or small has little hiccups of some sort. Let me just list below how the entire process went. 1st - The sales person came out to visit and do a walk through to see what we will need and get measurements to go back and do her bid. Me being a man at first I was really worried that she may not know what was actually needed to do the project but once we was about halfway through our visit I knew she knew what she was talking about. The sales person was very helpful and a pleasure to spend time with. She also was full of little ideas me and my wife didn't think of that has been a life saver to catch early on. 2nd - Once the design was completed we went back and forth a few times on colors, needs, wants, tile, small appliances ect. This process went fairly smooth but did take a little longer than expected but didn't realize how much was involved in the process to make the outdoor kitchen fit my needs....well my wants. 3rd - Once we gave them the deposit to start the projects I was floored when they said it will be a 3 week wait to get started. I thought that was a little much but there are other people in front of us. It did actually take one more week for the project to start but was due to rain which I was told slowed down the project in front of us. 4th - "Start of The Construction" This part started out like a rocket once it started. They had 2 teams come out with one crew knocking out the garage floor in one day. Wow is all I have to say. These 2 were amazing and very pleasurable to talk to. The team that was doing all the framing for the concrete and the plumbers had everything plumed and framed on day one as well. At this time I thought everything was going to go as planned but it is construction. 5th - Next phase the framers shown up and these guys had it framed, roofed and attached to the main house in less then a week. This group was also amazing. 6th - Here is where things started slowing down. This is the part that you dread doing any kind of remodel. I did get upset with the company during this phase do to a hiccup with the new french patio door with plate glass windows on both sides of the door. The guys had did everything in their power to keep the dust down in the house and I don't care what they did we always find dust when we get home from work all through the open areas. I thought the team wasn't doing enough to keep the dust down even though there was plastic from floor to ceiling. Thank the Lord this was only a small portion of the project but this was were we found out there wasn't enough support around the over-sized door and they had to do a change order to make the door we really wanted work. This was upsetting but when it was in place it was all worth it. Also during this time some of the trades were waiting on material and not showing up for a few days but the Project Manager at least would check in with us daily to let us know what is going on to keep us in the loop. 7th - This was when all the flooring and trimming out all areas was being completed. There was a little conflict between the pluming crew and the floor guys schedule which mad the flooring guys have to postpone their time till the flooring was in so they could complete their tasks. This was very frustrating on our part cause now we are 2 weeks behind schedule. 8th - This was when all the BBQ Pit was installed as well as the appliances, ceiling fans and fireplace mantel. This was the time we seen the light at the end of the tunnel with the project that was now 2 1/2 weeks behind at this point. 9th - Project complete......Yippppeeeeee. I would just like to say that even though during the project we was getting upset with the delays the finished product is amazing. We are so happy we have chosen DWR to do our project and are very pleased with the quality of work that has been done in our back yard. I would most definitely recommend to use them in the future in any other projects we may have. Just remember if you use them or any other contractor out there it never goes as smooth as you want it but once it is complete it is truly amazing and the best money I've spent in a long time.

The sales team was very professional and gave me exactly what I asked for. The project manager oversaw my entire project and kept me updated. Very nice and professional company.

Mike was very helpful in the design phase. We thought we knew exactly what we wanted, but after meeting with him our plan wasn't going to serve our needs. He worked with us and came up with the perfect plan. Construction went pretty seamless. Went longer than expected, however we did add several items on. I was impressed that they brought out a small dumpster so they could keep the site clean. All the workers were really polite and seemed to be proud of their work. We will definitely be calling DWR for our kitchen remodel next year!

I don't think it could have gone any better.

Awesome. The entire team at Dwr took care of us, from sales to the project manager

HIs workers were very professional and timely.  Prices were very competitive and work was done very well.  I would recommend DWR to everyone if they want the best professional experience on home repairs and remodeling.

Simple flooring job done quickly and efficiently by DWR Construction.  

Thanks guys!

The personnel couldn't tell me how they came up with a price so high. When the person came out, she's very nice, she's very knowledgeable, but she didn't give me a detailed ballpark. They were very nice in setting up an appointment. Angela was very very nice, but she didn't tell me how they came up with twenty one thousand. They have quality materials.

Bill the project manager for DWR surpassed all of our expectations and gave us a kitchen more beautiful than we could have imagined. We are satisfied customers and will hire DWR for our next job.

Shelley Adams was my designer and she was wonderful to work with. Bill Bailey was my construction supervisor and he was terrific! Bill was always one step ahead of all the subs, he made sure their supplies were on site and correct for the job they were doing. He was always in contact with me and made sure I was happy every step of the way. His attention to even the smallest detail was truly appreciated.

I highly recommend using DWR and particularly Shelley & Bill, to anyone I know.

Began really well with planning and the service provided.  Once the initial deposits were paid, the service deteriorated.   Granite installation-poor. We had to advocate vigorously for the job to be completed professionally. It was shocking that the contractor wanted us to accept such poor workmanship even though he would not have accepted the same in his own home.  We were aware that several high end jobs were also being worked on. This was offered as an explanation regarding the significant delays. Two sub contractors actually did a fabulous job ( tile and glass) that we still recommend to others.   From  project management to sub contractors shoddy work or leaving of damage product we were so disappointed.  On more than one occasion we were told that we were going to "have to live with it" and apparently were reported as too picky.   When we finally insisted that the lead project manager come out and take a look, he too was shocked and dismayed at the poor quality of workmanship.   3 times bathroom was painted and still poorly done so. We insisted on a granite redo as a result of a very rough seam and no one ever asking where we wanted the seam-so it was placed directly in the middle.  Repairs were blamed on us, contract was not followed, we were not consulted when the contractor decided to do something other than the contract stipulations and then we were informed that was our fault.   We began in January and the work still remained incomplete as of May, 2013.  The owner kept demanding final payment without any guarantees of completion other than his word. He blamed us for his workers poor workmanship. It was an absolutely horrible experience.  
We ultimately hired a professional contractor to finish the job and fixed the poor workmanship where possible. Now we are pleased with the end product.

Tony Dickey, project manager, is meeting our wants and needs during construction.  Excellent service from sales to the general manager and company owner.

Beginning to end took about 4 weeks, a little too long. However, adjustments had to be made for customizing the marble and glass. Glass and frame were installed in the evening which was not anticipated.

It went well.  Love it!!!!

They were experienced staff on the job at all times. They listened to my wants and needs as a customer. They also had excellent follow ups to make sure everything was going OK.

Minor issues did arise during the process but were addressed quickly, professionally, and to our satisfaction. Although the overall experience was a positive one, the project completion took longer than expected.

First remodel with excellent results, some hiccups on the way. Outstanding job on wood flooring and tile. DWR sub-contractors did a great job on cabinets, plumbing and painting. DWR staff were professional and responsive in all parts of remodel.

DWR Construction was excellent to work with from the start to finish and even completed the job early. We would use again and recommend to others in the future.

Everyone was very friendly & very professional end result is fantastic!

I had the owner over for an estimate to tear out an existing wood deck, remove 2 trees, and pour a pea gravel deck. He was very nice and assured me he could do the work no later than Jan. 3. This was on Dec. 20. The tree removal was done promptly and we were pleased with the job. The wood deck was torn out. I had to call and email several times to get the wood hauled away. The pea gravel was poured and I made the final payment. Within 2 weeks we started to see large rust stains emerge in the pea gravel. I sent photos and expressed my concern. I received an email calling it "minor discoloration". By week 3 we had over 50 spots of rust, many larger than the palm of my hand. Several more emails and calls later, they sent the installer to look at it. He immediately agreed it had to be completely replaced. I then received an email from DWR that they would replace the deck but if the rust stains reappeared, they would not be responsible. I told them I contracted for a pea gravel deck and they would most certainly replace any deck that had rust stains. By this time I had several reputable installers look at the work. They all agreed that the pea gravel contained iron ore bits and was not washed properly. One installer said it was the worst job he had ever seen and they were cutting corners by using a cheap mix of pea gravel. DWR did agree to jackhammer out the entire patio and replace our the concrete. Several emails and calls later they did the work. I then had to send several emails and wait 4 more days for them to clean up the concrete debris and huge mess left behind. The clean up crew came today. They set pieces of broken flagstone ( was there before) on place, not mortared - rinsed off the deck and left. After dealing with then for 8 weeks, I am glad they are done. I would not recommend them. They are all attentive and pleasant until they get their money, then you get the run around to get any more from them. Not a good experience.

Would never use this company again

The owner of Doing What’s Right Construction Inc, Mike Arnett, came to my house and we agreed and signed the Contracts together. I paid a very large deposit at that moment. 

They started the job January 16. Hurricane Ike had damaged the roof, so the entire roofing material was to be removed, the decking checked for damage and repaired. The first problem was that the wrong shingles were delivered. What had been agreed upon and written into the contract signed my Mr. Arnett, were Timberline Ultra High Definition Hickory colored shingles. These are warrantied to 130mph winds. When I called the office and said that the wrong shingles had been delivered, the woman there refused to admit any mistake, argued with me and said she had sent out exactly what Mike Arnett gold her to send. When I reached  the foreman, he also said they had sent what I ordered, but, when I made him read the contract, he finally agreed they had sent the wrong shingles. He himself drove to Dallas Texas over night, to get the right ones and delivered them here to my home. I believe this was not a mistake, that it was done on purpose hoping I would not notice, not only because of the statements of the two employees, but because Mike Arnett complained to me later that he had made a mistake when he sold me the more expensive shingles and was loosing money on the job.

They took the old shingles off and were then beginning to put the new shingles over the old felt.  I immediately talked to the foreman and brought it to his attention that the contract stated they would take off the old felt, check for - and repair - any damage to the decking underneath, then install new felt. This made them angry with me. When they were taking the shingles and felt off the roof, they didn't put any protection over my landscaping or anything. I've been told they're supposed to have a slide so all the stuff comes down safely. The old felt was brittle and they just threw it all over. It damaged my window screens and the top of my new $10,000 generator. They didn't replace any of the decking underneath. I am now looking at a big raised lump on my roof because they didn't follow the contract.

They bragged to me after they finished the job that they "didn't need to replace any decking". This was a lie. My home received more damage when they were carrying the shingles up to the roof three bundles at a time.   They threw them down on the roof all at once, rattling my windows and it sounded like a sonic boom. I checked inside the house and there were nail pops happening in the ceilings on both stories. The house shook, the walls shook. There was plaster everywhere! When I went outside to tell them that they were banging the shingles down and damaging the ceiling inside of the house, I found that none of them spoke English.  I've had that problem before and I had been guaranteed, in advance of the job, a foreman, at all times, who spoke English.

When the foreman finally turned up after lunch I brought him inside and showed him the plaster all over the floor, upstairs and down, and he instantly said, "nail pops", turned around and ran out the house. Nothing was ever done about it. My formal living room/dining area is two stories high and someone is going to have to get up a ladder and repatch these holes now that Doing What's Right has refused to help me. 

MAJOR PROBLEM...I had read the packaging on the shingles and it stated clearly that the 130 mph wind Warranty was void if the shingles were not installed with 6 nails each, rather than the usual 5.  When I brought this to the attention of the foreman, he told me "We don't do 6 nails, we only do 5." This also made them very angry with me. The foreman did, in front of me, tell the workers to put 6 nails in, but they only did it when I was watching or they knew I was listening. When I wasn't around and they didn't know I could hear them, I heard them only doing 5. I did e-mail the owner and gave him all of this information, however, he would not answer my email message. 

NEXT PROBLEM:  The installers obviously were unused to this extra thick shingle. Where they were working the shingle into the valleys, it has rippled and pokes up in an unsightly manner. When I asked the foreman 'What about those high areas there" he said "Oh, in the heat, when the weather heats up, those will lie down". They didn't, although we've been having 90 to 100 degree weather all summer.

As soon as they were done they left and took all the remaining shingles with them. I was supposed to have them in case any repairs were needed in the future, and, I had paid for them! 

I called and asked for them to fix/redo a small spot that was obviously done improperly and talk to me about the other areas that were not lying down as they had told me would happen.  I also told them to bring my shingles back that they had taken away without my permission. They brought back a couple of bundles of my shingles and dumped them in the front yard. Well, I'm a 72 year old Great Grand Mother. I could not pick them up. I had to wait until I could find someone to put them in my garage because even though I had told them I wanted to talk to them, the instant they finished reworking that one spot, they refused to talk to me about the other problems and they took off like a shot. 

The next day I got a letter in the mail from Mike Arnett, the owner, and in it he cancelled the other contract for 55 windows. He sent me a partial refund of the large deposit I had put down on all of this work, along with the cancellation letter stating that the roofer had now refused to install my windows on my house because I caused them so much trouble during the roofing job. WELL, THE TROUBLE WAS THAT DOING WHAT'S RIGHT WAS DOING WHAT'S WRONG AND I CAUGHT THEM AT IT!

Upon reading the letter, I phoned ENT Windows in Fortworth Texas and discovered that my 55 custom windows were on the truck and on their way to Mike Arnett in Spring Texas.  They said that my order with them had not been canceled.  I then phoned Mike Armett and asked him why he was now refusing to put in my windows and he said "I lost too much money on the roofing job and my roofer is refusing to put in your windows because you intefered.  I have cancelled the windows."  I then said, " well that is strange, because I just talked to ENT and my windows are on their way to you right now."  He was shocked, taken aback, and hung up the phone.  He shortly called me back and begged me to forget the letter of cancellation, tear it up,  tear up the partial refund check he had sent, and PLEASE "do not have any hard feelings and let me install your windows".   Of course, by this time, it had finally dawned on me what was going on so I drove straight to his bank and cashed the check before he could stop me.  I found out later from ENT Windows, that when the windows arrived, he refused them, sent them back and stuck ENT with the custom windows. 

I found another company in Houston who duplicated the order with ENT, got a new set of windows identical to the first, put them in quickly, efficiently, and did a totally beautiful, wonderful job for $3,000.00 less than what Doing What's Right was charging.  I fully intend to give a glowing A+ rating to this new company I used, here inside of Angie's list, for all the world to see.

. Overall , do not contract with this company. Do not order nor install Schrock cabientry. Do shop around and do not believe that DWR will do what is right. Just the opposite.