Pure Green Cleaning Service

one of the workers broke a vase during the visit and as I was home at the time I photographed it and emailed several pictures to the provider followed by a phone call describing the incident. I was reassured that they were fully licensed, bonded and insured and that they would the situation. Over the next several weeks I attempted to locate the receipt in our home to no avail. I kept in touch with them and at one point expressed surprise that there wasn't a way to work something out even in the absence of a receipt given the fact that it probably wasn't unusual to have older items of value in one's home without that documentation. My wife reminded me that we had an old storage unit in Austin filled with old boxes of our stuff and that it may have been there. I told the provider about this and explained that I worked out of town several weeks each month and it would take me time to get up there and then even more time to go through everything. Meanwhile they suggested they could have the vase appraised and put me in touch with their CPA who would pick it up and coordinate the appraisal. I left several messages for him and didn't hear anything back so I called them and let them know. The next week the CPA did return my call and apologized for being unavailable citing "tax season" as the reason. Over the next couple weeks he and I tried to get together but given his travels and mine it never happened. Several weeks or a month ago when back home my wife and I were finally able to go to Austin and begin the tedious process of going through the many dozens of boxes and finally located an old handwritten receipt from the 20 year old CA estate sale. It listed several items including the vase. I emailed a copy of it to the provider only to be told that they had decided to close the case due to the duration of time! My attempts to contact the owner to discuss this arbitrary and unilateral decision were ignored

Company has not responded to my asking what they plan to do now.

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Finally, after some phone calls and emails, they tell me they don't service Fair Oaks Ranch. They only go out Interstate 10 as far as Boerne Stage Rd. I have planned a deep down cleaning, one time deal, once school starts just to get the job done. I like how much they'll clean and the fact they use 'green' products. Maybe they will change their plans and come this way more regularly. This one time clean will give me an idea if they are any good.

I like that Pure Green Cleaning Service do not use the regular cleaning products, but I didn't like that I had to keep telling them over several times that I want specific things on each time they are just not doing it. They would bring a third person but they'd still don't get everything done that they needed to get done. They just seem to rush a little bit more. They were pretty professional but they were not punctual.

I choose this company because they are eco friendly. I found their prices to be resonable, their service excellent. The two ladies that came to do the move-in clean were friendly and worked very hard. They did an outstanding job and I intend to use them again.

Their service is really amazing. They were professional and they did extraordinary work. They cleaned from top to bottom without me having to ask them to do it. They clean the house with environmentally friendly products. The owner of the company is awesome.

I have two large shedding dogs, a very busy and messy small child, and my husband and I both work a lot. Needless to say, deep cleaning has not been a priority in our lives. Pure Green does an excellent job. They enable us to spend more time with our son rather than worrying about cleaning the fans. Best of all for us, the house doesn't smell like lots of chemicals when they leave. It just smells clean. We have a large house with all wood floors. Other cleaning services we used obviously did not move furniture or clean all the floors. Pure Green always does. They have also been able to accommodate when my son was sick at home and I needed to reschedule last minute. They let themselves in while we're at work and let themselves out. They are slightly more expensive than other cleaning services I've used, but I think they are worth every dime. Other cleaning services I used seemed to only do very surface cleaning, but Pure Green really cleans. I've also been impressed that they don't cross contaminate cleaning cloths. I've recommended them to friends who have also been very pleased.

They generally do a good job. Sometimes it is a little less thorough. The number of people they send varies; sometimes it is 2 and sometimes it is 3. We tend to get better results with more people. I would recommend considering them.