O'Krent's Abbey Flooring Center

1. Products were great. 2. Sales were great. 3. Wood Floor install looks fine 4. Carpet installation was terrible, and they had to redo one complete room. The joints show and there is fraying around the edges. Stairs have carpet fibers sticking out everywhere. I have been involved in construction for 50 years and seen thousands of yards of carpet installed. In my opinion O'Krent hires whoever is the cheapest, and then doesn't follow up. I have left emails & messages, but no response. I think there are Carpet Companies who handle the same products in the area, but do a better job.

If you are looking for a carpet retailer, who has access to multiple carpet manufacturer products, and is a stickler when it comes to matching your choices and quality control??? This is the place. We placed an order for a specific carpet, according to sample boards, and twice the warehouse shipment to O’Krent did not meet the board sample. O’Krent noted the discrepancy, notified us, and after the second order came in again, a mismatch, we ordered another carpet. This carpet arrived, met their approval in being a match for our choice, but again, checked with us prior to delivery. Then a crew was promptly scheduled. The installation crew of 3 very professional gentlemen could not have been nicer, neater, or faster. They were polite and made a significant effort to keep everything clean and leave a carpet perfectly in place. We would absolutely choose O’Krent again!

I have to say that dealing with Jason O'krent was wonderful! I have absolutely nothing but good things to say about him. We did have an issue on the kitchen floors that I felt weren't installed correctly and after talking with Jason and showing him the problem, he had someone here immediately to correct the issue. THAT was the first incident that proved they were honest about the installation having a lifetime warranty. He will move mountains to make sure you are a happy customer! Next was when we had a water leak and needed to replace carpet and pad. Thankfully, we had enough spare carpet, but no padding. I called Jason, so that I could buy the same pad as the rest of the room and he had me measure the area, had the warehouse cut the exact pad the next morning, AND when I went to pick it up - - he gave it to me at NO CHARGE!! You can believe, the "big box" stores would NEVER do that!! Please, call him for your flooring needs. They've been in business for over 100 years in San Antonio and it's SERVICE above all... but also check their prices. You're going to get much better grade flooring that you cannot get at the "big boxes" AND the price is comperable.... what a great surprise for me! Please, check out O'krent and give Jason a call, you'll be a happy customer with awesome people to WITH and beautiful floors!! Don't tell him I told you - - but in my book, he's a PRINCE!

I had a terrible experience with this company. The tile installer came late (10:15-10:30 am) every day, sometimes left midday for long periods of time, and one day didn't come until 2:30 pm. And when he did get there, he rushed through the work and thus didn't complete some of it correctly. One area of the kitchen had to be torn up and redone (by another installer) because of the first installer's off-centered work. Numerous requests to my salesperson (I sent her many texts daily enumerating the installer's poor work ethic, rushed work, my requests for another installer, etc.), to the scheduler, and to Mr. O'Krent himself did not help. My needs did not seem to be given top priority (their response to my concerns was that there is no one else available, "we can't do that," "let's wait another week," etc.), even though I had spent upwards of $10,000 for carpet and tile. The problems with the first tile installer, particularly his inability to get the work done in a professional, high quality, and timely manner - especially in light of the amount of money I spent at O'Krent's for new flooring - are my reasons to rate this company very low. To them, I, the customer, did not seem to "come first," and I was forced into their timetable and scheduling without any flexibility to accommodate my needs or to offer me a partial refund for the inconvenience and dissatisfaction with the work. I would not recommend them to anyone, and I will certainly never use them again.

This is our second project with O'Krents. We visited several times with Kelly at the store learning about hard wood floors and taking samples home. Kelly was patient with our long selection and questions process. They have a very large selection. She came to the house to measure and plan the installation. We ordered the flooring on 2/5/18 and installation started on 2/21/18. We previously had a clean air removal of the tile as part of the contract. On 2/21 the installers removed the carpet and prepped the floors. Despite the lack of dust in tile removal, the prep work does create a lot of dust. After several feet of flooring the installer advised there was an edge defect in the flooring. This resulted in an order of a different lot. The replacement flooring arrived and installation began on 3/19. The first day involved some very difficult work removal the laid prior flooring. Installation went smoothly and quickly for 2 1/2 days. On the last day the installers delivered and help us lay a custom area carpet purchased separately from O'Krents. We removed all furniture except for a table, couch, and three chairs. Installer Ronny, and his son Dillon, are master floor craftsmen. Plus they are real nice guys and joined us for lunch on two occasions. All appointments and scheduling went as planned.

We walked into the showroom not knowing exactly what we wanted and were assisted by Jason who was very knowledgeable and patient with all of our questions. We headed out with a few samples and he came out to measure the next day. Less than two weeks later installation began on two bedrooms and a stairway. The results were so amazing we immediately contracted to have two more rooms done. Frank Cruz was the installer and he was professional, reliable and did a fabulous job. We couldn't be more pleased with the entire process.

They moved everything out. We have a big sleep number bed, an they moved everything. They actually ended up sweeping, mopping and the whole 9 yards. They were really good too. They put little things on their feet and everything. We shopped this one and the price quality was perfect. We had a budget and this is what is going to happen. We told them what our budget was. They said they would make it happen and they did. They did not do promoting or anything. What we agreed on is what we paid. I would use them again.

O'Krent's Flooring was a complete lifesaver! They took a horrible mess made by a previous contractor, fixed it and made our floors beautiful. I can't say enough wonderful things about their character, professionalism, knowledge and care. Linda was the sales rep that helped us. She coordinated everything from start to finish. Even though she probably had/has a lot of clients at any given time, she always made us feel like we were the number one priority. She was available to answer questions and followed up to make sure things were taken care of. She is very knowledgeable and takes the time to explain the product, the steps and procedures that would happen before the flooring was laid down. Their installers were great too. They showed up on time, very professional, cleaned up their mess and got things done in a timely manner. There's a reason O'Krent's has been in business for over 100 years. They have great customer service and their products are amazing. I would definitely hire them again and world recommend them to anyone looking for flooring of any kind. Save yourself time, hassle, money and heartache and give them a call. You won't regret it.

Exceptionally well. Sales associate Lisa, installation scheduler Leo, and Ronnie with the installation crew were all great to work with.

It's a lot of square footage A total of 432 square feet. I always thought the sales guy - you could tell that he wanted to work with somebody with a bigger order, since we only had one room He did come out and looked at the install to make sure everything went well and to pick up the rest of the payment so we didn't have to go there. That was nice. We like the carpet. It is great. We looked a long time to get the most cushiest carpet we could for the price. They would be one that we would check if we needed more.

I worked with Ed Abate. He was knowledgeable and very helpful when it came to picking the right tile at the right price. After two weeks of back and forth we settled on a tile and final estimate however we could not come to an agreement on payment terms. Ed explained that Okrents policy is 50% to start and the remaining 50% due on first day of the job/demolition day. I explained to Ed that I wasn't comfortable paying 100% for a job prior to completion. Ed stood firm on this policy even after having spoken with Sam Okrent the owner and further explained how the policy was implemented 5 years ago after several court cases regarding customers not paying their remaining balance after feeling their respective jobs hadn't been completed. The best terms they were willing to agree to were 50% to start and we could put the remaining 50% on a credit card giving us the ability to dispute with the credit card company which I thought was an odd offer. After mulling on the offer I called back informed Ed we'd be moving forward with another company as we weren't willing to give 100% towards an incomplete project much less one that hadn't even begun. After several hours passed Ed called back asking if we'd be willing to go 50% to start, 25% on the first day/demo day and the remaining 25% upon completion. Although the revised payment terms were more fair than the original terms, unfortunately by this time I'd already gone with the other tile company and had to decline Okrents on their revised payment terms. It's a shame we were unable to come to terms on this during the first call as the entire process with Okrents went well with the exception of what I felt were unreasonable payment terms and is why we've chosen to go with another reputable tile company.

We are so happy with the overall experience - from Linda who worked with us to select the proper hardwood flooring for our home, to Gilbert and his team who did the installation. This was our first remodeling project in our home and didn't know what to expect, but were so pleased with the professionalism of this company that we have decided to hire them to remodel our master bath and have complete confidence that it will add value and beauty to our home. I would highly recommend them to anyone who wants the very best!

I purchased a Mohawk product at their sale in March. When the flooring came in, the salesman checked the merchandise and realized it didn't resemble the sample I had selected. He called me and once I saw the flooring I agreed that it was not what I had chosen. He worked with the Mohawk representatives and sent it back. When the second shipment came in, it didn't match the sample either. So, he arranged for me to select another floor. He was with me every step of the way and he kept me informed of the progress. When the new flooring came in, he called me and asked me to verify it was exactly what I wanted. It matched the sample perfectly and I was able to get it installed that very day (due to the availability of a crew). The floor looks spectacular and I highly recommend O'Krent and Michael Ackley. There were a few issues that needed to be taken care of and there is still one unresolved problem. But, I'm sure that will be resolved.

We went to the Store and were greeted with friendly and offered some sodas or bottle of water. Our sales rep Mike Ackley was very helpful, knowledgeable, offered us many choices, and made us feel comfortable in the process. Gave us a preliminary estimate pending in-home measurements. Mike came out to the house performed some exact measurements and quoted us a final price that was more accurate than our estimate which I suspected. The sample he showed us in the showroom clearly was the right choice. On Dec 9-11, 2015, Junior, his son, and another worker installed the flooring in our master bedroom, family room, and home office. The work was extremely well done and very high quality. Junior's experience and craftsmanship showed in every phase of the project. Unlike other installations, he took the right amount of time to make it right and we are EXTREMELY pleased. I want to say thank you to Leo the production manager at O'Krent's for his efforts to ensure the quarter round was painted and scheduling of a top notch crew to do the installation. I also want to thank Samantha O?Krents for her efforts to make sure all the ordering, processing of payment and patience in making the deal so smooth. Lastly, another shout out to Mike Ackley for his professionalism, no pressure sales, and making us so happy we choose O'Krent's Abbey Flooring Center.

This is the second time we have used O'Krents. I have been exceedingly pleased each time. They were very punctual when I inquired about their carpet. And the sales person (Ed Abate) was fabulous! He worked overtime making sure we had the right carpet. He allowed me to take many samples home. And on one occasion, Mr. O'Krent greeted me in the showroom and made sure I was being taken care of. I would use O'Krents over and over again.

Thy did a good job. It was fast and clean with no problem.

Went very well. Did everything we agreed on and on time

Janet at O'Krent helped us pick out a perfect laminate for our home. She then came out and measured, ordered the laminate, had the flooring delivered and scheduled a team to install the flooring in the living/office/dining and hallway to the bedrooms. The floors are awesome and made a HUGE difference in the area. We just LOVE them. I also needed 2 large area rugs to work with my decor. Janet was able to direct me to a 6 x 9 leopard rug that was made by their crew to compliment my modern living room. My office needed a green shag rug to compliment my vintage/modern area. Janet was able to take me through the showroom to select the perfect carpet. She then ordered the carpet and had their staff make me the perfect size rug (7 x 9) for my office. When we bought our vintage home and needed flooring done I knew that there was only one place in San Antonio that I could trust to do a perfect job. I drove straight to O'Krent!

I am updating my previous review. After a posted a less than great review, Sam O'Krent called me and explained that I have a lifetime warranty on the labor. He put me in contact with their customer relations manager, Monica Mills, and she came to my house and we discussed the issues I was having. A few weeks later a man came to fix the issues. I am happy now. I do still wish the guy that originally laid the tile had used spacers as some of the spacing is off, but it is not so bad that I would make a huge deal over it. So if you have tile laid by O'Krents, just insist that the guy doing the job uses spacers. I also wished I had picked out a darker grout, but that is on me. If you have dogs, please save yourself some aggravation and pick a darker grout. I do feel that O'Krent's has excellent customer service and wants their customers to be satisfied even it's a few years after installation.

From start to finish my experience with having new floors installed in my house was made so much easier with the professional services of O'Krents floor specialists. My house was a challenge for the company due to the fact that several unexpected obstacles( door issues,water leaks)caused delays in scheduled appointments. However, the staff at O'Krents were kind to point out issues rather than cover them up and then waited until repairs were completed before continuing the floor installation. The floors are beautiful. I strongly recommend O'Krent's for floor needs and services.

Installation was ok...BUT, replacing and finishing the edges all the way around was not included, and I was NOT informed about this. I was told that I had to provide this service on my own. So, I asked for a recommendation, and they gave me a name. The estimate was given, and I accepted, but the work was shoddy. They stained the wood in a sloppy,. sloppy look, and I was dissatisfied. I asked them to come and re do the work...They never came. This was not OKrent, but the second business who was in charge of finishing the job. I was very disappointed that no one told me that the job would not be complete, or as they say, 'turnkey'. Because of this, I am about to have new flooring put in, but will not agree to flooring unless the whole thing is done properly, and the company takes responsibility for the 'turn key' product; and I will never use OKrent again, because they permitted this as part of the 'sale', but did not inform me.

I had a wonderful experience at O'Krent's. From the moment I walked into the store I was treated top notch. It was refreshing that everyone I met or talked to from O'Krent's was so nice to me. Their customer service was outstanding, everyone was knowledgeable, installation turned out beautiful, and the price beat several other flooring competitors. They will be my only stop for flooring in the future. Thanks again for all the hard work and a beautiful floor!

O'krent's did a wonderful job for us. They are very professional from start to finish. I wouldn't go anywhere else for product or installation and would use them again in a heartbeat....Highly recommend!

It was excellent. The installers for the tile were excellent. Lamar was the main installer and he was very knowledgeable and has been doing tile for 25 years now. The scheduling was fine and they worked around our schedule. They coordinated with us on the painting so they could put the carpet in last. The salesman Greg was also excellent. He was very knowledgeable on both carpet and tile and he was very responsive.

They had to postpone our service a day since one of their installers was injured and they didn't have someone to replace him, but the gentlemen that arrived the next day were professional, neat, and worked quickly. We are very happy with our new carpet. The only reason we are rating this a "B" is because we had to wait an extra day, and it was an inconvenience because we had new furniture arriving the day they ended up coming to install the carpet. They worked around the furniture delivery well.