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ABSOLUTE LOCK & SAFE

Founded 2002 • With Angi since August 2006

Our Family has serviced the San Antonio area since 1976, we are a full service lock company that specialize in commercial, resedential, industrial, & Automotive. we have multiple vans to service your specefic needs. We offer a high security lock line if you are looking to increase your security and key control. we are ready to respond at your convienance. we offer a free home security analysis to address the weak points in your home and offer a solution that will work with your budget. Please call us when you need us. Steve Johnson

Business Highlights

Emergency Services OfferedEmergency Services Offered

Verified Reviews

4.8

(33) Verified Reviews

Showing 1-25 of 33 reviews
Musa F.
3.0
05/20/2017
Called and talked to someone who after discussing what I needed said they would call me back and never did. They may do great work but I wouldn't know.
Description of Work
Needed locks changed
Category
locksmith
Melva R M.
5.0
04/25/2017
They were able to handle the problem I had very easily. They are professional, efficient, courteous, friendly, and patient. they listen to my concerns and resolved them to my satisfaction with a very good price as well
Description of Work
My back door knob had trouble with it.
Category
locksmith
Ralph F.
5.0
04/15/2017
Everything went very well, the dispatcher said they would come in the afternoon between 12-1 pm and that the locksmith would call before coming. When I explained my situation he agreed to try to send someone by earlier if possible. At 11:15 we got a call that Cody was at the house and he did indeed show up early as we requested. He accomplished the work quickly and efficiently and even took a few minutes to explain about one of the locks that was a special type that could be reset to work with another key and not require re-keying. Even though this would save us from having to call him, he offered this information which I thought was very magnanimous and greatly appreciated. Cody was very courteous and did not mind that all the children wanted to watch him as he worked. Overall, a great experience and we will call them the next time we need a locksmith. They also offer Saturday hours, which many of their competitors do not. The cost for both jobs was $150 which is in line with what we have paid other locksmiths. He accepted credit card payment only (no checks).
Description of Work
unlock a locked interior door and re-key an exterior deadbolt lock
Category
locksmith, doors
O A.
5.0
11/21/2016
This is a family business and it shows. Polite, caring, explained best lock security options. He worked within our budget and we got quality products we're satisfied with.
Description of Work
Changed and upgraded locks.
Category
locksmith
Donna S.
5.0
06/29/2016
worked around my schedule to get to our home as soon as possible. fixed the lock and even left me with a tool to fix it ourselves in the future. Punctual, polite and a pleasure to deal with!
Description of Work
fixed front door lock, key wouldn't turn in lock.
Category
locksmith
Tom M.
5.0
05/04/2016
Arrived on time. Work was completed fast and professionally. Handle may request to make a few adjustments to the the completed job fast and courteous. I definitely would use this company again for any lock issues.
Description of Work
Completed partial double dead bolt lock and door knob lock installation. Also keyed 3 locks.
Category
locksmith
Cindy V.
5.0
07/10/2015
David was right on time. I really liked they called prior to arriving to confirm and let me know they were on their way. Once here he was extremely professional and efficient. Entire job completed within an hour.
Description of Work
Re keyed front door and added dead bolt lock to back door.
Category
locksmith, doors
Marcia D.
5.0
01/24/2015
Called them at 9AM on a Saturday. They were at my home by 9:30. David was very knowledgeable, capable and friendly. He quickly fixed the front door lock that had the broken key in it and then adjusted the striker so the lock worked effortlessly. I showed him our back door which was very hard to close, I thought I would have to get a carpenter to shave off some of it so it would close correctly. He looked at it and said he could fix it too. He had to do some work on the door jamb and then readjust the striker plate, but after working about 1/2 hour on it, it worked better than it ever had. I am very pleased with the work done and will definitely call them in the future if I need any type of door repair.
Description of Work
Repaired a door lock that a key had broken off in. Also repaired a door that would not close well or lock completely.
Category
locksmith, doors
Robert L.
5.0
07/10/2014
It took a couple of days for him to come out due to car trouble, but he did a wonderful job. The gentleman was very professional and friendly, and he made excellent suggestions for improving the strength and reliability of the locks which we appreciated since there have been a string of break-ins in the neighborhood. Thanks to him, we feel much safer.
Description of Work
We hired him to readjust the plates that hold our front door's lock and to replace the door's bolts.
Category
locksmith
Justin R.
5.0
10/07/2013
The experience was good. They were prompt in answering my service requests and in getting to my house to take care of the issue. The guy who came by was very friendly and seemed to work very efficiently to get the job done.
Description of Work
I used Absolute Lock & Safe to re-key the locks for three doors.
Category
locksmith
Amador G.
5.0
09/30/2013
I accidentally locked my keys in the house and they were very prompt and professional when they showed up to let me retrieve my keys.
Description of Work
unlock front door
Category
locksmith, doors
Dana & Kenneth G.
5.0
06/24/2013
We had a new lever door handle installed. The provider we typically use was not available. We called Steve and he came out right away. He ordered the new handle for us and installed it the next day. Service was quick and courteous.
Description of Work
Install a new door handle.
Category
locksmith, doors
Pablo V.
5.0
06/01/2013
Fast, courteous and professional. Rekeyed the locks the same day of the call!!!
Description of Work
Rekeyed the locks for our home.
Category
locksmith
Melinda J.
5.0
03/18/2013
It went very well and they did a fine job. They were nice and prompt people. I would give them a referral on all of their services.
Description of Work
Removed and replaced exterior deadbolt locks.
Category
locksmith
Grace W.
5.0
02/12/2013
Cut my new keys efficiently, and quickly, and in a professional. manner. Answered questions about secure key controil for my home.
Description of Work
Expert, friendly, and professional. A good place to get keys cut. I willo use them again if I need a locksmith.
Category
locksmith
Rick S.
5.0
06/30/2012
Great Experience and will definitley tell others and use him again if needed!
Description of Work
I had lost a key to my car which has a chip in it and the key must be programmed to match the computer in my vehicle. Steve had the key in stock so he cut the key and then reprogrammed my valet key and the new key to match so that I would still have two keys to my vehicle. He did the job quickly, with a great attitude, and for exactly what he had quoted me over the phone.
Category
locksmith
Georgette L.
3.0
06/25/2012
Called for a replacement lock, they were able to come out that same afternoon, he showed up 31/2 hours late, didn't call to say he would be late, so I patiently waited, when he finally arrived he apologized and got to work immediately. Even though I was upset that he was that late and didn't call, he was very professional, courteous and replace the lock very quickly. I would use them again. thanks
Description of Work
Replaced a standard builders lock with a high security lock.
Category
locksmith

Service Provider Response

Hello and thank you for your business, we did want to point out that we did call early in the day and say that if we could not get there and finish by 2 or 3, that we would go do another job first. we should have called to let you know that we did go do another job first because i think you had something to do by 2 or 3, and we would not have been able to get there and finish the job by that time. That job took a little longer than we anticipated and we should have called to confirm this. we will make sure that if this happens again in the future we will correct this and call the customer to let them know that their will be a delay. Again we do appreciate all our customer and we will continue to try and improve our service and communication continuously.
Carol S.
5.0
04/26/2012
After calling the dealership, and 2 other locksmiths ( 1 of whom sounded perturbed that I was calling since it was about 7:30 in the evening, and the other quoted prices that exceeded even the dealership), we called Absolute Lock and Safe. Steven answered, and was friendly and professional from the get-go even though it was already late in the day. I explained the situation, he gave us some options, including pointing out to me that we should have the new keys on a different frequency so that the old key wouldnt work anymore for security reasons just in case (something none of the 3 previous guys I talked to even mentioned when they were quoting their services to me!). He quoted us a very reasonable price for 2 keys and the service, and said he would have his tech call me shortly. His tech, also named Steven, called me within 15 minutes. He was also very professional and friendly from the start - after I explained the situation he told me he was finishing up another job but would call me when he was done in about an hour to see if we still wanted him to come out same day. He called me back within an hour's time as promised, and said he would be happy to come out and take care of us this evening. I told him that we had since towed the truck back to the house from the school so that it would not be sitting in the parking lot waiting to be stolen, and that since it was so late we could just get it done the next day. But he said it was no problem, it was on his way anyway and he wanted to ensure we were taken care of. So, he arrived in under 30 minutes, gave us his cards and introduced himself, and got to work on the new ignition keys. He had 2 new truck keys made with a new frequency for the ignition in about 20 minutes. My teenage son was sitting out there with him while he worked, and came in after and told us Steven was a really nice guy to talk to as well :) We were extremenly impressed with Absolute for their friendliness, professionalism, and willingness to go the extra mile for a customer's piece of mind, even so late at night. To add to the great experience, their price was exactly what was quoted, and was VERY reasonable for what they delivered, compared to the other 3 folks we talked to before them. After a very stressful few hours worrying about what we were going to do, Absolute simply saved the day for us so that we could end our evening on a very positive and assured note. The tech Steven who came out should be commended for a job well done - he was simply a superb professional with excellent customer service skills! Absolute will be the only locksmith we ever call again if we ever need one! Thanks Absolute Lock and Safe - you guys are AWESOME! :)
Description of Work
My son's truck keys were stolen at school - his ignition key was a PAT key and the only one we had, so we needed to have new keys made to be able to drive the truck. We were not only concerned about not having any keys to be able to drive the vehicle, but also that someone out there had the key that could steal my son's truck. Very worrisome situation.
Category
locksmith

Service Provider Response

we are very happy to hear when a customer is satisfied with our service, it really makes our day when a customer takes the time to say a few words about a positive experience. we know that we are not perfect, but we do try our best to leave the best impression possible. thank you again for your business and kind words.
Noel R.
4.0
02/02/2012
It went well, but I should have had the guy break through the door leading in form the garage. This cause me to have to break two locks when I could have had one lock broken. It went well though. I didn't know that smart key doors could not be picked.
Description of Work
I had locked myself out of my house and the locksmith had to break the lock. Locksmith had the break ther locks to the back as they could not be picked due to smart key technology.
Category
locksmith
Richard S.
4.0
12/08/2011
I checked each lock with him when the job was completed. He was polite and left no mess.
Description of Work
gentleman arrived same day called in the evening and changed keys for seven locks on three entry doors. He also made a key for a small safe. Took him a while to complete the job but all worked when he finished.
Category
locksmith
Elena M.
3.0
11/02/2011
He was very late, arriving about an hour after the scheduled time. He did apologized for being late, and did exactly what he said he would, but the cost was twice what he quoted me on. He said that the extra cost was due to some extra parts he had to supply that he had not mentioned before.
Description of Work
He came to repair my deadbolt.
Category
locksmith

Service Provider Response

We do our best to try and make our appointments on time, sometimes due to unforeseen circumstances we are late. We try to call the customer and let them knOw we are running late. Also we can not foresee broken parts until we take the lock apart, but as soon as we see the situation has changed, we always speak to the customer before we rePlace the lock to get approval for the additional work and parts that are needed. We only proceed when the customer gives us approval. Where ever we can we try not to charge for extra labor, but we do have to charge for new hardware that is needed. We do try our best to leave the customer satisfied and we always warranty all of our work!
Susan M.
5.0
08/16/2011
They were very prompt in getting service to us, less that 90 minutes. They were quick and professional. After the serviceman left I found that the sliding door manual lock would not open. I called them back and they returned that afternoon to quickly fix that issue. Overall a good experience.
Description of Work
Re-key all locks in house.
Category
locksmith

Service Provider Response

thank you for your business, we strive to do the right thing when our cutomers call us back for a warranty. Our reputation is very important to us. Thank you again, we look forward to hearing from you again.
Malcolm R.
5.0
03/10/2011
The overall expierence was great. The installer was friendly and professional. He did a great job.
Description of Work
I had 2 top grade dead bolt locks & 2 heavy duty kick plates installed on the front door & the back garge door after my house was broken into.
Category
garage doors, locksmith
DAVID D.
5.0
03/13/2008
The locksmith Jesse came promptly within 2 hours of my call and made me two keys that were better than the original in that the narrow part of the org key where it broke was wider plus the new keys were better made although the org obviously was well worn. Since the battery was worn down from the car being unused for so long, he even offered to jump start it.
Description of Work
Made a replacement key broken off in 1992 Ford car door lock.
Category
locksmith
CAROLINE C.
5.0
08/02/2006
It did not work when he first put it on. He took it off and checked it. The lock was defective. He took one of another door that had a lock and installed it on the office. He did not charge me any extra for the work.
Description of Work
He took out the lock from my door and out another one in that I had bought.
Category
locksmith, doors

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Offers Coupon

Phone

Address

3007 Rigsby Ave ste 114

San Antonio, TX 78222

Other Information

Services Offered

Locksmiths, Doors, Garage Doors,
Auto Alarms,

Services Not Offered

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Payment options

Check
Visa
MasterCard
American Express
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Licensed
Trade License Number
B04121301
Trade License Locale
TX
Trade License Authority
Texas Department of Public Safety
Trade License Expiration
04/30/2022
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.

FAQ

ABSOLUTE LOCK & SAFE is currently rated 4.8 overall out of 5.

ABSOLUTE LOCK & SAFE is open:

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 2:00 PM

ABSOLUTE LOCK & SAFE accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover

Yes, ABSOLUTE LOCK & SAFE offers free project estimates.

No, ABSOLUTE LOCK & SAFE does not offer eco-friendly accreditations.

No, ABSOLUTE LOCK & SAFE does not offer a senior discount.

Yes, ABSOLUTE LOCK & SAFE offers emergency services.

Yes, ABSOLUTE LOCK & SAFE offers warranties.

ABSOLUTE LOCK & SAFE offers the following services: Resedential lock sales and service, rekeying, Mul T Lock high security hardware, Safes sales and service, Automotive keys made, lock repair & replacement, computer chip keys cut and programmed. Gun Safes, Record safes, Fire Safes. commercial lock and door repairs and replacement. industrial multi story buildings, master key systems, all door and hardware repairs and replacement.