DELL INC

Please see above. 

I will never buy another computer from them again. The computer is now broken and their service after the sale has been horrible. They just throw you the computer and don't care after that. It's kind of a rip off because they don't help you with anything.

In this particular case, I had forgotten that I had purchased the extended warranty and went ahead and had an outside company perform the repairs. Later my wife reminded me that I had the extended warranty. I contacted Dell to see what they could do. After some back and forth phone calls and emails they finally decided to reimburse me for the $350 I had spent on the repairs, which I thought was really fair. Since that experience, I have very recently purchased a high end Dell laptop and a high end Dell desktop and purchased the extended 4 year warranty extension for both. I think this report should be in the warranty category and not repair.

Job 1: I tried trouble shooting online with dell, but I preferred a person to answer specific questions. They only provide hourly tech support at a pay rate so I had to pay for a few hours of tech. support by phone. They walked me through removing software and re-installing software, backing up files, etc. which is somewhat frustrating. Job 2: bought a computer and flat monitor ... screen then started to act up and flicker and lose colors etc. called support and they felt it might be lose wires etc asked me to ship.. i did.. they fixed or replaced it.. but it works great now.