DELL INC

I saw an advertisement they had for a great deal on this laptop...So I purchased it for this reason. It was a good computer for a great price. The promotional code worked and the order was complete. My computer was supposed to be delivered that week, on Thursday according to the conformation email. Then I got an email saying it was going to be delayed another day. Fine. Then I got an email saying that the purpose of the email was to have me confirm I still wanted the computer..And If I didn't get back to them in 24 hours, my order woudl be cancelled(this email was unusual in itself). SO we called and they said, everything is fine, the computer will arrive Friday 2/5/10. Friday evening, I received an email saying that the order was canceled. When I called, I was put on hold for over an hour, disconnected 3 times, and was eventually told they were closed for the night. No one could give me any answers or fix the issue. We called again on Monday and were basically told that they canceled our "confirmed" order and cannot offer us the same computer or anything close for the sale price. I ordered a computer that was advertised by Dell, and I feel I should be given that computer or an equivalent computer for the same price I was promised. If Dell oversold something, it shouldn't be my loss. They confirmed my purchase online, as well as on the phone 2 days later. Terrible , terrible customer service.. No one could give us an answer or offer a solution.

The laptop has dual CPU, 8 gigabytes ram, diagonal screen, and has other features. They provide good quality laptops, and have very good customer service, and that is why I chose dell. Most of my clients have dell computers, and laptops. Their website is pretty responsive. My overall experience with them has been good.

The computer came and it worked right out of the box. I have not had any problems with it and I love it. I can watch television or movies on my computer, and it is worth the price.

The experience went well. My husband got what he ordered and it came promptly. We haven t had any real problems with it either.

I bought my computer four years ago. It came with half a gig and then I upgraded to two gigs. I talked to someone at the store and I almost didn't buy the computer because the guy was a jerk. Then I talked to someone else so I did end up buying the computer.

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Overall, it went well. The tech was on time. He worked purposefully and without error. He talked rather quietly, so I couldn't hear him most of the time, but we were just chatting in general. He changed my screen, and I have not had a problem since then.

Great. Had a few issues setting it up with my wireless router and they were very helpful. As always you have to be patient, and it can be frustrating talking to staff in India, but in the end it was fixed.

I called the customer service number and they asked a few questions and routed me to a gentleman who helped me some more. He was located in India or Thailand or someplace like that. He was helpful and asked me more questions. He was patient with me since I use a hearing aid and it was quite a site to see me taking apart my computer to do the things he asked me to try. Through his patience, he was able to determine that my power cell was out. He told me to leave the computer just as it was and someone would be contacting me to fix it. Dell called me maybe the next day and said I would be hearing from a local technician and indeed I did. He came out the next day and was able to fix it right away. It works great now and was fixed under warranty so there was no charge. I bought the 3 year extended warranty and I am glad I did.

Dell is okay. To be honest, we're thinking of getting rid of our Dell and getting an Apple. We are just kind of Apple people and we love those computers, so I would doubt if we would buy from Dell again. They are average I guess, but we just like Apple computers better.

I liked that they were able to customize my computer for me. The whole process was easy and they were able to ship it out pretty quick too. They person I talked to was polite and very helpful. The price was good too.

Very good but I wasn't able to customize the PC as much as they advertise. Came with a faulty start button too.

I have had good luck since I bought my first hand held. The computers and printers were gifts, the fax I bought for a grandson for work. R Kittl

DELL IS A GREAT COMPANY BUT THEY DEFINITELY ARE FOCUSED ON SALES. I FELT A LITTLE PUSHED TO PURCHASE SO I PUT THE SALES PERSON OFF ONE TIME AND DID SOME MORE RESEARCH. WHEN I CAME BACK TO THE SALESPERSON I ASKED FOR AND WAS GIVEN $50 OFF MY SYSTEM PURCHASE. WE LOVE THE NEW PC AS OUR 5 YEAR OLD ONE HAD SLOWED DOWN QUITE A BIT. MY ONLY OTHER CONCERN IS THAT THE DELL IS NOISY COMPARED TO THE GATEWAY IT REPLACED.