DELL INC

It broke within a day and half.  They lied to me about how many copies the ink cartridges would print out with the original printer.  They told me it would print out 500 copies.  It only printed about 40 before it ran out.  I couldn't even print anything out black and white.  The 3 color cartridges were empty as well.  Then I received another printer, and the box was open and someone had stolen stuff out of it.  All that was in it was the printer and the trey.  I tried to use that with the disc I had from the first printer, and it still wouldn't work.  It was giving error messages so I had to send it back again.  I got a 3rd printer and the colors are not correct.  I also purchased 3 color cartridges that are supposed to print out 750 photos per cartridge and I have printed out 21 copies and checked the color cartridges and there was only about 2/3 left in each cartridge.  So I sent them back to get a refund on $81.00 that I spent.  Their corporate office is less helpful than the people that work at Dell.  I would not recommend anybody to buy any Dell products, because of their pitiful customer service.  They seem to lie about everything they sell.  Everytime I buy something from them, I have to send it back and get my money back because they lie about what it is supposed to do.

While ordering the printer, I was informed I did not need additional cartridges because the cartridges provided would print 500 pages.  After I printed 50 pages, three cartridges were empty.  I then needed to pay $81 for three cartridges.  After receiving the cartridges, the printer broke.  To resolve the issue, they stated they would send me a new printer which I am waiting on.  However, they only sent 1 cartridge.  They have the worst customer service in the whole world, in my opinion.  I've had to wait on hold for at least half an hour in many instances, only to either been disconnected or transferred to a closed department. 

Overall very good experience. Contacting Dell Support was a little frustrating, but once I got to the correct group everything was handled quickly. The initial representative took my information (name, address, computer serial number, and additional contact info) on several occasions and then placed me on hold for several minutes while he diagnosed the issue. I knew what the issue was, but he finally realized the issue could not be corrected over the phone and told me I would have to talk to Technical Support. He transferred me to them and I had to give the rep my information and explain the situation all over again. He could not explain what the initial rep did with all the information I gave him. The Technical Support rep quickly stated the laptop would need to come back to Dell for service. They would send me a computer box via overnight mail, which I would use to pack my laptop in and return via Fedex. Everything was prepaid and the shipping box arrived in 2 days, as promised. The service repair for replacing a motherboard was estimated at $560 and included all shipping costs. If something more was needed on the laptop, Dell would contact me for authorization to proceed. The laptop was returned to me completely fixed - with all files still intact - by Dell within one week! I had originally taken the laptop to a local computer sales and service company immediately after to drink was spilled on the laptop. This company kept the laptop for several weeks and ultimately said they could only offer to send the laptop to Dell for service. This would cost $560 PLUS $175 for shipping and handling by the local company.

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When our old computer died we used Dell Inc. to purchase a new one. We are very happy with it. We had very few problems. When we did have a problem with the screen, it was still under warranty. The issue was resolved in three or four days. Overall the experience was good.

THEY HAVE REASONABLE PRICES AND THE SERVICE IS GOOD. I WOULD USE THEM AGAIN.

Computer arrived and two letters on keyboard stick and fan on keyboard makes a terribly loud noise. Called tech support to request a technician to come out since I paid for the extra support where they promise a technician will come to the house and was told I would have to take apart the computer and count the number of screws. When I told them that I would not take apart the computer and it was impossible to fix a sticking keyboard key over the phone I was told that they would call me back. Still waiting!!!

GREAT SERVICE, FAST DELIVERY. GREAT WEBSITE THAT GIVES ALL DETAILS AS WELL AS TROUBLESHOOTING TOOLS AND ADVICE. NOT THE CHEAPEST, BUT VALUE FOR MONEY.

ORDERED DELL COMPUTER; WHEN I RECEIVED THE COMPUTER IT DID NOT WORK. I HAVE SPENT ENDLESS AMOUNTS OF TIME TRYING TO CALL DELL'S SUPPORT CENTER TO FIX MY COMPUTER AND HAVE RECEIVED NO HELP. MY COMPUTER STILL DOES NOT WORK, AND NOW I WOULD LIKE TO SEND IT BACK AND BE GIVEN A REFUND. I AM NOW HAVING EVEN MORE PROBLEMS IN RETURNING MY COMPUTER.