Bellus Flooring

Bellus flooring does NOT honor their warranty. I’m left with grout haze over every inch of floors. They damaged my existing tile by chipping it in the entry way. They mixed grout in my house splashing it on my hutch which took the finish off! They took a hunk off my base board. This is the worse company I have ever dealt with.

The whole process from beginning to end went smoothly. Started the project when they said they would and finished 2 days earlier than quoted. It has been 4 months since and the floors still look amazing. The crew is very professional and they take a lot of pride in their work. Great crew!!! Will use them again to re-carpet our upstairs when that time comes. Large investment to put in someones hands but Bellus Flooring went beyond to make it a great experience.

I liked the service, courtesy, installation and the people.

This business does not honor the warranty for their service.
It is forgotten history once the job is finished.
They avoid the communication and follow up.

The job was for about 4-500 sf. flooring to remove existing tiles
and install new floor.
Initially, it was going to be laminate, but changed to vinyl plank
after the owner of this business convinced me vinyl plank would
be the better option in terms of maintenance.
 
The owner was very friendly, easy to talk to, and aggressive
in getting the job. He knocked down his initial offer by 800 dollars
to win the bid from the other business.
Scheduling and installing was very smooth like a breeze.
When the job was completed, I realized the color of the floor
was not exactly what I had envisioned, but I acknowledged
that it was ultimately my decision to take his sales pitch,
and made no complain about it.

The whole process seemed flawless.
We were told to contact them for any problem any time
and it would be taken care of. We're given the written
warranty as well.
We thought our search in Angie's list was definitely worth it.....
UNTIL we had to contact them 3 months later for the job
not very well done.
The thresholds were coming off from the door sill.
Additionally, I found base boards were not installed
at some corner spots, which I didn't notice
when the work was completed in May.

I contacted the owner, and they came to fix the door sill,
but  stuffed up some caulking under the corner door frames
instead of installing baseboards....
leaving uneven unfinished look at the rims around the floor.
When I expressed my dissatisfaction and questioned
about their crew's workmanship, the owner made it very
clear that he did not care about what I think by completely
ignoring and not responding to my email. Period.

No explanation as to why it could not be done in the way I'd like,
or  how it could be done.. nothing what so ever.
After waiting his replay for a week, I reminded him that
I am still waiting for his reply.
He finally replied two days later saying he would stop by
that afternoon to look at the problem.
To my surprise, he did not show up.

I reminded him again that we are disappointed about his
no-show and ask to resolve this matter soon.
It has been a week today, and there has been no
reply from him. I am not surprised this time.

I am extremely disappointed how bluntly they refuse to
communicate and try to disconnect with their customer,
especially with all the friendly image that he projected
before the job.
As far as my experience went, they operate with two
completely different faces .. before and after the sales.
I now have a big question about how they even made it
 to Angie's super service award.... it is simply absurd.
I want them to finish the job they started, or hire other
contractor to finish it on their expense
if they are unable to for any reason.

Very professional installation. We're very satisfied.

Bellus Flooring did a wonderful job with my carpet installation.  They really took the time to help me with my selection, and the carpet was ready to be installed a week later.  This was our first experience with selecting new carpet for our entire home and it  was a very seamless and smooth process.  The entire installation took only one day, and they even moved all of my furniture.  Overall, I had a really great experience with Bellus Flooring, and would highly recommend them to a friend or family member.

Carpet looked great and John was easy to work with.

It went great! In addition to showing me his showroom, John Gallagher, the owner, personally took me to his distributors showrooms and helped me find exactly what I wanted. He is very knowledgeable and provided just the information I needed on a new "no seal" grout that looks fabulous and is easy to clean.  
John's flooring teams arrived on time, worked diligently, and left behind a professional job. All of the floors look fabulous and are a breeze to maintain. The transitions between rooms are seamless (no unsightly transition risers at bedroom thresholds like in the original flooring). The house looks better than it ever did! 
John personally supervised every detail. At every stage he demonstrated his desire to go above and beyond. In addition to being prompt, courteous, knowledgeable, and professional, John treats customers like family, and he cares about your satisfaction with the job.  He's also willing to help out in other ways. He was instrumental in getting the insurance claims processed promptly, and he helped locate other contractors to do the non-flooring renovations when I had trouble finding ones that could start right away.
I would use Bellus Flooring again in a heartbeat. In fact I plan to do just that when I update the bathrooms next time around. :)

Since this was not a complete floor replacement and what most flooring people would consider minor repair, I had difficulty getting someone to do the job. The replacement boards were supplied by me and they did the labor of removing the old boards and and installing the new ones. They accomplished the task in less than two hours and cleaned up. the floor looks brand new.
 I will use Bellus in the future and highly recommend them to other

John Gallagher was far and away the most helpful and informative of the vendors we dealt with.  His crew was highly professional and fast.  The work was done well and on time.  We are using Bellus Floors (and vendors recommended by Mr. Gallagher) for additional work on our house.

I can't say enough great things about Bellus Flooring! From the first inquiry I made to them, down to the completed work, they have been superb in every aspect of the process of getting new flooring. They truly understand what great customer service is, because every time I had a question or concern, they always got back to me promptly, and were super friendly and accommodating. I also couldn't believe how fast they did the work. The workers were punctual and courteous. If you go anywhere else for flooring in the Round Rock/Georgetown area, you're missing out!

Overall experience was very satisfactory.

We are extremely pleased with the results and would recommend John Gallagher and Bellus Flooring to others with flooring needs.