Heads Up Sprinkler Co.

I have been pleased with their services. This is the second or third time that I have used them and I would use them again.

They arrived at the stated time and were very professional. They repaired the leaking sprinkler head and did some other minor adjustments after finding out the controller was bad. To test the sprinklers, they unhooked the wire from the electrical outlet and ran directly to each zone; bypassing the controller. What really impresses me about this company is that they seem to go out of their way to show you how to do the relatively simple repairs. When they advised that I could replace the controller myself, I decided to give it a try. I purchased the suggested brand of controller and installed it but it still wouldn't work (but it was getting electricity and I could do all the settings, it just wouldn't run the sprinklers). I again called Heads Up to come out and see why the new controller didn't work. After a couple of questions, they told me what they thought the problem most likely was and suggested I check that before scheduling them. If that was not the problem, then to call back and schedule them to come out and look at it. As they suggested, I ended up having a wire hooked up to the wrong connection. Once I changed that, it worked. So where a good number of companies would have just scheduled me and come out, they try to guide you to making the repair yourself saving you $$$. The only drawback seems to be that, unless they've had a cancellation, they usually have to schedule you out 2 to 3 weeks based on how busy they are.

I am always nervous about using a new company when it comes to our home, so I looked through many different locations for recommendations. I found that most of the reviews for Heads Up were positive, so I decided to give them a try. I have to admit that I was a little nervous when I received a basic quote of 105/hr for a "team", plus parts. I had no idea how effecient the team was and how many hours it would require to make the necessary repairs. Heads Up came out and put all my fears to rest. They were a little late, but started work immediatly and had my whole system inspected, repaired and runnign like a charm in an hour and a half. I would say that is efficient. They even moved my rain gauge to a spot where it would actually gauge the amount of rain we were getting.(the prior installer had placed it underneath our gutter-I thought is was a motion detector) Long Story Short - Use this Team, you will love the result.

I had a very pleasant conversation with Patty on first call. I explained the problem and she knew exactly the issue. The water in the zone the valve controlled would not go off. She told me how to turn off water to system but leave the water to the house on. They were booked for the week but she worked me in the next day. The crew fixed the problem & checked the rest of the system which was ok. They are my sprinkler system repair company in the future!

Called Heads Up on May 14, 2012 to request that they repair several sprinkler heads and to make some other adjustments. No one answered and I left a brief message and my name and phone number. Nine (9!) days later someone called back to apologize for not getting back to me sooner - nice, but, irrelevant after so long. Fortunately, I had called All-Tex Sprinklers at the same time and they promptly returned my call, came out the next day, and professionally and inexpensively fixed my problems.

FANTASTIC. I have used a number of companies recommended by Angie's List and, by far, THIS IS THE BEST COMPANY EVER! TREMENDOUS people ..... Very CUSTOMER FOCUSED ..... Very PROFESSIONAL ..... Reasonably Priced ..... BEST DECISION I HAVE EVER MADE!!!!!!

I received estimates from 3 different companies before I began this project. I was sold on Heads Up because of price and their sales method. The other companies came out, measured and sent me an estimate in the email. When Heads Up rang my doorbell there was a whole team outside of my door. They looked at my entire sprinkler system, asked questions, showed me where I needed adjustments and spent time talking to me. My favorite part of the sales experience was when they replaced one of my sprinkler heads and showed me the various types available. I was able to see and touch what I was going to buy rather than rely on pictures and brochures. This made the decision process as to what I wanted to do with the project much easier and less stressful. The team showed up as scheduled. Prior to this I received an email confirming they were on the way. When the project was finished you really couldn't tell my yard was "dug up." It looked great. In addition, they came back a couple of days later to fix a leak in the back yard. I was unable to be present because of work obligations. The next day I received an email with pictures and a video showing and explaining everything that was done to repair the leak. This company knows how to do business. They are professional. They spent the time to teach me more effective watering habits. They explained everything they did and why. I highly recommend this company to anyone looking to install a sprinkler system or upgrade their old system.

We purchased 3 new trees's and had Head's Up come out to make sure that the new tree's were getting hit by the sprinkler system. They arrived on time, and thankfully I called them as the installer's of the tree's had broken two of my line's. I was not aware that the line's were broken as my system goes off during the night. They repaired the lines and installed bubbler heads at the site of each tree. Patty at the office is very nice and scheduled me very quickly. Caryn's crew did a wonderful job. I would recommend this company in a heart beat. Diane

My experience today with Heads Up Sprinkler was flawless. First, they were originally schedule for December 6, but emailed on Sunday that the ground was too wet to work. We agreed to reschedule for today. Many companies would have just not shown up, or called the same day. Very "heads up" already. They arrived this morning at exactly the time scheduled, 8:30 a.m. Caryn spent time explaining to her crew exactly what was to occur, then stayed the entire time supervising. They finished at 12 p.m. I have never seen a company go the extra mile like Heads Up. They trenched all the way around the house by hand, rather than a trenching machine. They used hard PVC under the sidewalk, beautifully covered the tubing back up, and then cleaned up thoroughly. In the flower beds they spread mulch to cover all of the work, it looks fabulous. Caryn explained how the system worked, programmed the sprinkler controller to run the irrigation system the right amount of time, showed where all the valves were, and where all the tubing ran. They are all polite, professional, and take a great deal of pride in their work. It shows. I highly recommend them.

They were running a little late but called me to let me know. They arrrived when they stated and got right to work. I walked them around and described what problems I knew about or suspected. The first thing they did was dig up the entire manifold/valve structure so they could check out the entire assembly. They also verified the location of the heads and what worked and what didn't. After that Caryn talked to me about what they found and we discussed the options. The valves were all original (3 of them didn't work), the wiring was old and corroded, and the manifold was made of pipe of too small of a diameter. I decided to fix it all correctly now which meant replacing everything. While this was going on, the rest of the crew started digging around the nozzle locations to verify the the nozzles and their connections. They fixed the pipes as needed, replaced nozzles and connections, etc. Once they had the new manifold/valve assembly done they started testing each zone and doing the following: 1. unclogging nozzles 2. replacing heads that didn't work 3. adjusting the spray pattern 4. straightened everything I was able to walk around and observe the work as it was being performed. Once the work was completed, they showed me that everything worked by turning each zone on and having me visually verify. They also adjusted my controller and added a 9V battery (I never installed one). I haven't had any problems with the system since then. I greatly appreciate being able to automatically water my lawn again.

They are very knowledgeable and are great at explaining things to you. They are very professional and friendly as well. I would recommend this company to anyone.

they were so helpful and actually tried to help me troubleshoot over the phone! They called me off if the cancellation list and were professional and respectful . Excellent customer experience.

They arrived about 1/2 hour later than scheduled but called ahead to let me know the situation. Once on the property, the crew worked diligently in the awful heat. They not only restored the station not working, but checked the entire irrigation system and made recommendations as to how to water more effectively. Done and gone in good time.

Service call went well. Caryn brought a crew out and and all work was done as soon as it was identified. She also provided an overall performance check on our whole system. Invoice sent included a rain/freeze sensor that we discussed but did not purchase at this time. A quick call and invoice was adjusted over the phone. Would definitely use them again.

Caryn, one of the owners, arrived with three members of her team. They were very efficient and extremely knowledgeable, went right to work. Caryn worked with the men but all the while explained what they were doing and why. She stayed behind for a while to explain my system, how to set it, how long to run the stations and she even filled out a card with times for the stations should I need to reset. She knew the days that I am supposed to water before I told her, this company does their homework!! She even educated me on how to take care of my system to prevent further problems. They, both Caryn and Patty, take a great deal of pride in what they do and were, without a doubt, one of the best companies that I have ever had the pleasure of working with. Thank you!

What an awesome company! I contacted Heads Up Sprinkler Co. to request a bid for services. After sharing my situation I was convinced that I did not need to look any further. They answered all of my questions and I was comfortable with scheduling the service. They came the following Wednesday and took care of the following: 1) Checked the controller for current date/time, replaced the back-up battery 2) Checked all stations in front, side and back yard 3) Located and repaired leak in one station 4) Replaced valve in station that was not working 5) Replaced broken, leaking and not popping up heads 6) Changed nozzles throughout 7) Raised 6 heads to rise above the level of grass 8) Adjusted heads and unclogged nozzles We highly recommend Heads Up Sprinkler Co. for all of your Sprinkler System repairs and maintenance. They are easy to understand and their work is top notch.

Caryn and her crew of 3 showed up right on time. It was obvious from the start that she really knows her stuff. I know how to turn the system on. That's about it. I had lots of questions and she answered them all. I had them out primarily to add irrigation to some pots and for an over all system check-up. This sprinkler system was put in by the previous owners who were probably cutting corners. Caryn and crew thoroughly checked everything and replaced anything that was broken. They relocated a couple to things for more efficiency. I had purchased a new controller a couple of years ago and it never seemed to do what I wanted it to do. Caryn advised me on the optimal watering schedule and set the program for me. The original design of the backyard provided barely minimum coverage. The larger patio, shed and flower beds I have added required capping a couple of the heads which made it even worse. Caryn took a look and designed a reconfiguration to irrigate the back properly. I wasn't ready to do it just yet and there was no "sales pressure" to try and "encourage" me to. Just helpful suggestions and advice. I am so pleased with the work they provided that when I decide to make the changes to the back yard I will call them to come out and do it. I haven't used Angie's List very much but my experience with Heads Up Sprinkler Company motivates me to use it a lot.

They met all of our expectations. They came out a couple of times. The first time, one of the valves was broken and leaking, and they repaired that within a day. They came back a week later to add several sprinkler heads to the system. They were very professional. They answered all of my questions. I had a lot of questions about the system. They were very knowledgeable. The price met expectations.

I had a leaking sprinkler head which needed attention. It was leaking when the water to the system was turned off. I called Heads Up Sprinkler Co. based on the excellent reports on Angie's List. Talked to the owner Caryn. Set up the appointment for the next day. She said she would be coming out with her technician since it was the first time I was using her company. She could not have been nicer. Told me over the phone what her rate was. I was fine with her checking the whole system after the problem valve was located and replaced. She talked to me and my husband about parts and brands. She and her tech turned on and evaluated each station, changed some heads for better coverage, adjusted others, found and replaced a second leaking pop up (only the pop up had to be replaced) and checked to make sure the controller and rain sensor were working properly.They did not waste time and, in fact, did not charge for the entire time spent at my house. The price I am listing was for labor and parts.We learned a lot about the company and its philosophy. She gave me a 10% senior discount (the same as A's list). It was a very pleasurable experience. I will call Caryn from now on for my sprinkler needs.

wanted to get a check on the sprinkler system since I couldn't remember last time done. Called and had an appointment set up. Caryn and Patty came on time, and we went over, again, what they would check and what they would do if they found something broken, etc. They promptly went to work and found a broken sprinkler head (fixed it) and tweaked the spray pattern on several zones. They then took me through programming for optimum watering with less run-off. And, my landscaping and lawn have weathered the hot summer! I will use them again; they were courteous, knowledgeable and pleasant, even with the hot weather and Texas dirt they had to work in.

Everything about this company is top notch. Their responsiveness, professionalism and knowledge were outstanding. From the moment they returned my phone call to the minute they completed the job everything was great. They gave us a very detailed estimate and were very willing and able to answer all the questions we had before we deciding to go forward with this project. They completed the work on the scheduled date and did not leave until everything was perfect. Also, before they left they made sure my sprinkler system was working properly and made a few adjustments and replaced a few heads. That was not part of the job or estimate for the french drain but they did it without us asking and with no extra charge. It was the little things like that along with their knowledge and professionalism that sets them apart!!!!! It has been two weeks since the work was completed and my yard went from a complete swamp to perfect. I highly recommend them and will use them in the future for any irrigation work I have.

They were awesome. They were prompt, on schedule and well worth the cost. They straightened out a mess created by a pool contractor who was suppose to reconfigure my irrigation system after installing a new pool in my back yard. Heads Up Sprinkler was awesome and got it right the first time and for a reasonable cost. I highly recommend them.

The ladies that run Heads Up Sprinkler Co are very professional, knowledgeable and honest. This company has integrity. I can't describe, in detail, the last visit because I've been a customer for three years now and it's a friendly conversation each time I speak with them or they come to visit. They fully support the Live Green philosophy and always work within my landscaping goals. They also speak at events and on talk shows. I'm not sure how they compare in price to others, but they are my choice for their professionalism.

I have used Karen for the last 3years and they are superb. I couldn't recommend any one better. The workers they send are quick and efficient in their work. If you are a continuing client, they offer discounts. She responds immediately to your calls as well.

These people are the greatest!! Led by Caryn and Patty, the work was professional, on time and the quality is outstanding. The invoice is extremely detailed so you know exactly how many heads they replaced, how many feet of new pvc they add and all with a wonderful personal touch that one does not find in businesses today. Now my plants are VERY happy getting the right amount of water. This company is all about making the customer not just happy but thrilled! I would highly recommend them to anyone who needs their sprinkler system updated, repaired and adjusted.