Garage Repair Experts

Technician arrived ontime.  Completed the work and there was no sales pitch at all.  Garge door runs quietly and smoothly.

Back story: We haven't had a tune-up in our home since we built in a few years ago. As such, there was this very annoying screech when you opened the garage.
As it turned out, it just needed some lube and a few tweaks here and there and it went away! 
The gentleman suggested I get some upgraded roller wheels, but he wasn't pushy about it, I simply told him I didn't have the couple of hundred to make it completely without any sound. Don't get me wrong, I like that the screech went away, but I like hearing the slight noise it makes when someone opens the garage door for security reasons.
Overall it was a great experience and when I am ready to upgrade my rollers, guess who I'll be going back to! :)
- Side Note - 
The only negative, if you could call it that, is that they placed a sticker on my garage wall, right above the garage door opener with their phone number and business name. Not that big of a deal, but just a heads up for those that really hate 'advertising' in your home.

First, the advertised Angie's List discount was not in effect for purchase and installation of a garage door opener. Installation was done very quickly and installer left. Once he'd gone I realized I'd not received the remote control. Called the company and installer insisted I'd been given the remote control - I hadn't, but duly searched the garage, empty opener box and trash. A remote control was delivered. In the next two weeks I had the experience of leaving the garage, hitting the remote and door began closing - I drove off - only to come back and find the garage door open and my house vulnerable. I called the office and Louanna (their receptionist - and is the best employee I've dealt with in this company; great attitude) said that it was probably dust specks on the beam lens or sunlight. Dusted the beam lenses and that worked the first time. After that I had to exit the car, find a position in front of the garage door where I cast a shadow on the lens before the door would close. This defeated the purpose of staying safely in the car and out of the weather to have the door closed, so by the 16th November I was ready to rip the safety beams out. I called the office and Louanna said the safety beams could not be removed due to State law but she'd send a technician as customer safety was their first concern. Felipo arrived and said it would cost $89 to move the safety beams to a different location. I said that since the door opener wasn't functioning properly it was up to the company to make it work. The discussion went on and he eventually said it would cost $25. The procedure took under 3 minutes to perform and the safety beams were moved to the ceiling of the garage, facing one another with perhaps 2-3" clearance between them. (The door closes every time now but how the safety feature will work is a mystery to me as the beam cannot be broken; just happy it is working). I then endured what I felt was a scare tactic to have other services performed services - the door springs needed adjustment; wrong kind of springs originally installed in the door, two spring adjustments should cost $139 but could be done for the cost of one spring adjustment $109; present system would damage the motor gears in the new opener, etc. I asked if that were true why did the original installer not bring that to my attention. The answer - I'm not responsible for what other installers do. I declined. Though the office staff does a great job, the changing prices and Fast Eddy approach of installers made me uneasy about dealing with this company.

I had to postpone original appointment to the following. He was on time. Frank was extremely helpful and thorough.

Communicated in detail what was needed.  Showed me the problems and provided excellent service.

Story is above
As my desired reolution I request the following, and will follow up with the Better Business Bureau too.
l.  I was charged $49 for an emergency service call, they failed to show up within one hour or anywhere close to it, so I expect this back.
2.  I was charged $299.78 plus sales tax for two spring replacements, instead of the $97 each as advertised (Bait and Switch?)I did tell the tech Scott at the time that I wanted the cheapest ones available as we are in the process of selling this house)  So, I would also request a refund of $l05.78 plus sales taxe if that applies too.  I can mail in proof of the spring replacement of From $97.00 and 24 Hour Emergency Service within One Hour and the bill, if anyone needs it.
3.  They apparently snuck in a $l0.00 gratuity charege without telling me. Why would I want to give a gratuity for less than satisfactory service or misleading if not downright highly questionable marketing techniques such as possible bait and switch and possible fraud or failure to deliver as promised. 
4.   The total requested is $l64.78 plus tax if that applies too.

The individual was on time, reasonably priced, acknowledgeable and understood what we needed done.

Very well, good communication about time of arrival. Repaired door and gave me instruction on maintaining the doors performance.

We had been having trouble with both garage doors - nothing broken, but old grease had fallen on my husband's car and the door seemed to be laboring.  We also had a problem once with the double garage door - it just was not opening smoothly, so we scheduled a tune-up.  The technician quickly diagnosed the problems and made the adjustment and repairs.  The double garage door had a broken bolt, which he was able to replace.  He suggested some further improvements and an eventual replacement, as any good salesman will do, but he was honest with us and simply fixed the obvious problems.

He was on time and performed the job that was discussed.

Was on time.  Over all good.  But there was some misunderstands for their estimation.  The estimation looks like to reduce after, whole didnt tell all.

They have done a good job.

They had great knowledge, gave us quick service and had good communication.

Good!

Overall, it was as expected.  The technician found and provided recommendations, and resolved all items.  they were right on time, did the work, and offered recommendations,  At the end of the day, the door was performing like it was brand new, and significantly quiter than ever.

The guy was professional and he went through everything with me. He used simple terms so I can understand. He fixed only what needed to be fixed. He told me exactly what he was going to do.