With Angi since September 2007
Service Provider Response
The customer is right, we did drop the ball on our last visit and it is our mistake for over estimating the capabilities of new employees, and for that we most humbly and sincerely apologise. We are human and make mistakes and try to make things right for the customer when it happens. When told about the substandard job, we were told we needed to be out by 4pm and I was headed their way by 11:30am with 2 other crew members, and had the understanding to let them know when someone was coming. We had intensions on a complete redo. When we found out that they were going to not use us, we earnestly felt dissapointed and told them we would not process their last payment which included a $10 previous balance. We would never expect someone to pay for a job that we wouldn't want to pay for. This customer and her family were very nice and pleasant people and I liked everything about them and personally feel ashamed and responsible of how they were treated on the last clean because I trained the individuals. Sometimes there are people that act a different way when they are with their boss then without them and unfortunately we find out about it though valuable customer feed back, then we are able to react and try our very best to make it right for the customer. Again Brianna, I personally apolgose and ask for your forgiveness and will to continue to pray for blessings and healing for eveyone in your family. Changes have been made in lead personel as a result of this issue, continued training has been implemented. We do have a check list that the employees sign off on which we encourage them not to sit down in the customer house and fill out because that would be unprofessional and intrudes on the customer's time. We use that paper work to help us to see who did what and compare that to any complaints we may recieve and address those issues specifically with the person or persons who signed off on their prospective areas. We work until the job gets done and give customers a window of arrival so that we insure a good job to all customers. As much as we would love for that to be perfect, it doesn't always work out that way as seen here. When it doesn't work, we try to work out the schedule better so that it does on the next visit. We Do Try Our Very Best Very Best Wishes Richard @ Absolute CleaningService Provider Response
Thank you so much for your feedback.Angi Certified
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Angi Certified
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Angi Certified
2022 Super Service Award
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