Austin Texas Remodel & Paint

Description of Work: Interior painting and caulk/paint some jacked up crown molding for 2 bedrooms, a closet, and a bathroom.

Description of Work: Carlos and his brother Juan Castaneda were originally hired to paint our entire home from the inside only. To ensure they got the job they offered to start immediately, this was important to us as timing was critical. As days went by and the painting seemed to be moving along, they claimed to be able to do other things such as plumbing, electrical and remodeling. This was absolutely NOT the case. My husband would ask if they were able & willing to do certain jobs......they always said yes and named their price. New work orders were written up for every additional job. Additional services included removal of cabinets, widening of entry between kitchen & living area, retexturing of bathroom wall, installing new toilets, installing new baseboards, removing bathroom fixtures & installing new ones and removing & installing new lights in bed/bathrooms. The entry they widened had to be re-done 5 times at our expense. Carlos claimed he knew what he was doing yet after the work started we realized the ceiling started to bow as it was a load bearing wall. In order to see how to properly support the wall, he had to tear down a perfectly good wall and in the end hire another person to come finish the wall. The painting is horrible and ALL needs to be re-painted. They would come in at odd hours and paint half asleep or tired from another job. In daylight you can still see the original wall colors in patches of every room. They were too lazy to pick up the touch up paint from the original purchase location so now the touch ups do not match in color. The touch up paint is lighter in color yet they decided to use and offered to repaint entire house again........but would need to charge us. This is unacceptable as they were the ones who did the original paint job & touch ups as well. The texturing (smoothing) of two rooms looks like it was done in the dark.....by a child. Strokes are clearly visible and the work is unacceptable. In the rooms where cabinets were removed, they did not bother to retexture and just decided to paint. It is clearly visible the difference in textures. In our kitchen, half of the electrical outlets no longer work however they worked fine before Carlos rewired for the garbage disposal. Carlos and his brother were very unreliable and unprofessional. For every additional work order a 30 % or more deposit was required and paid. After EVERY payment given to them, they would disappear for two or three days with unacceptable explanations. We heard every excuse from my father is in hospital to car problems. On a few occasions, we did not even get a phone call or text to explain. Bottom line is we are now out $9,000 in labor charges not to mention thousands in wasted materials (we purchased) but after 1 month our home is still uninhabitable as not a single room is complete.