About us
Maid and Cleaning Service, offering an upscale clean and customer service experience for a competitive and reasonable price. No chemicals or corrosive cleaners used. All products used are green, or bio-degradable. Experienced in home and office cleaning services. All our pricing is flat rate, No hourly or overage charges. No Gimmicks, Tricks or Contracts!
Business highlights
Services we offer
Full service maid and house cleaning, dusting, including, mopping, sweeping and cleaning of all areas of you home or business.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 57% | ||
| 0% | ||
| 29% | ||
| 0% | ||
| 14% |
The first day, a supervisor with two cleaners came. One of the ladies declared that she thought she smelled something, got on her hands and knees, and started crawling across the living room floor sniffing the floor, laughing the whole time. It was the most bizarre and awkward thing I have ever seen a grown person do. The supervisor had to tell her to quit it. I should have stopped at that appointment, but the price seemed good.
I got the basic package--no cleaning of inside of appliances, or baseboards, or the deep clean type of stuff. Still, we had an understanding that they would wash and replace the master sheets. I told them multiple times that the garbage liners were under the sink--which I think is fairly common--but they only once in the many months of service managed to replace the garbage liners. They never ran the dishwasher. I have a newer dishwasher with recessed buttons, and girl couldn't figure out how to start it the first time, and just never ran it after that. Not once. In the last month before I canceled, they started leaving the garbage on my front porch instead of the trash bin at the back door. Neighbors were thrilled, I'm sure. They repeatedly slammed my closet door shut with a hanger over the door, so that it gouged the door frame. Mind you, I left notes at the house and even called the owner once or twice to try to resolve the issues-- I didn't just give them one strike. The last day, they left the garbage on the front porch, didn't wash the sheets, didn't run the dishwasher, gouged the closet door frame...again, and didn't even set the alarm when they left. I called to cancel.
The owner said he would either have the crew drop off my house key sometime the next week, or mail it to me. He mailed it to me-- in a common envelope, with nothing else inside. Guess what? All that arrived was the envelope. So my house key is floating around somewhere. I'll be contacting the owner soon about the cost of rekeying my house.
"[member name removed], I am sorry that your key was lost in the mail. Key was mailed in an envelope that was secured with packing tape. What the USPS does with the mail after it leaves our possession is no fault of ours. The 1st paragraph really puzzles me, if someone came into my home and started acting like a psychopath, I would ask them to leave immediately and be done with that, and surely I would have called the owner of the company or that persons boss, which you do have and did not call. My wife was at that first clean and I am pretty sure she did not do that, after 10 years I hope I know her at least that well. Also I doubt she would allow that to happen, and then not mention it to me. Regardless of where the bags are kept (every house is different) we always ask that bags be left out for us so that we don’t open any cabinets. As this is company policy to not open any cabinets, closets, boxes or any other container or door. I never heard anything about the dishwasher not being run, nor were the girls ever given instructions on how to do so. I received 2 calls from you, the last was to cancel, which you mentioned the door for the 1st time, and you stated it was a bedroom door, not a closet door. The 1st call was about a month earlier) telling me about the situation with the trash, no mention of dishwasher, closet/bedroom door, floor sniffing or anything else. I do apologize that your experience was not a better one, but unfortunately nothing goes perfect or as planned. Per our normal conflict resolution, I did offer a solution to you for your next regular scheduled cleaning to show the errors were resolved, which you refused. This offer still stands."
*I called the manager, he apologized and said they would come back to clean again for free after we had finished the move in.
Things happen, it is life. This business owner made it right in the end. We are pleased.
"Thanks for the review, (removed member name). Feel free to give us a call if you need anything in the future."
"[member name removed], I am sorry the whole light fixture thing happened...I know it wasn't our fault but a customer with a different mind set, and who knows... Thanks for having us back! We appreciate your business!"
The crew was nice, what got cleaned was cleaned very well. However, not everything got done according to their Platinum Package checklist. For example, my home has 5 windows, a window on the front door and a sliding glass door to the patio. The sliding glass door got cleaned and the two living room windows got cleaned, but the bedroom windows did not either inside or outside. Most of the baseboards were cleaned, but some I let pass because it would have involved moving furniture. The one thing I noticed was that the crews "captain" seemed to have things in tow. But the other two cleaners almost seemed like they were temps or this was their first job with the company. So some things were hit/miss. I honestly think if the crew didn't have a time constraint, which helped the element of surprise for me, they would have been able to stick around and finish everything. After 3.5 hours, the crew had left right as my wife was pulling into the driveway. Needless to say, it was a nice gift for my wife, but I think if the crew was a tad more organized as far as having a cleaning battle plan, there would have been less confusion and more would have got done.
"[removed member name], Reading your review it looks like a few bedroom windows were missed, as far as things that were not done that should have been, according to your text that would be it? If we had not been rushed in and out of the house due to the lack of your end of the agreement being upheld. Everything would have been completed as prescribed. As far as time constraints go, we could not show up until 3pm, per your request, and we were not able to start until 3:30pm because no one was home, and you wanted it done before your wife got home. We arrived at 2:50 and waited until someone got home, a “B” for punctuality seems quite a bit skewed. I actually wanted them to be there much earlier, to insure that it was completed by 6pm when you expected your wife home. We literally finished as she was getting home, however we had not loaded everything up and were finishing that up. We know she was fairly unhappy that we were still there when she got home, when she called complaining that we were in her parking spot, and the stare my wife and team got when she pulled in the driveway, revving her engine as if she would run someone over. The time allotments are in place to insure that each job is completed with margin left over for the company, after all I am running a business, not a charity. They are also in place so we don’t have to charge customers $65 per hour to do a 1st time clean as many other maid services due. I seem to remember that being a big sticking point for you for not hiring another maid service, considering you gave us an A on the price that would confirm that thought. Considering the late afternoon, late start, not to mention the extras we did that we normally don’t do and did not charge you for…(outside of the sliding glass door, grease on the ceiling) and around your time constraints, overall not sure what you were expecting, but your rating is completely off. Also, my wife told me not to say anything about this but when you leave a review that is just so incorrect, and inaccurate, my thought is to spill all the beans, even if your end up under the bus…I really appreciate you and your son acting like a pig and staring at my wife’s a** the whole time, she was there cleaning (that would have been as you put is the “captain”). Live like a pig, act like a pig, I guess. All in all, I think the experience was worse for us than it was for anyone else. The only thing I can hope is that future customers reading this understand that the review was written 3 months after the fact, that the letter grades make no sense. As well as the fact that you excused, or let pass, things we did not do any way, and that actually only a few interior windows were missed and this is the first I have heard about it and the review says we would be hired again. All this being said, I think it’s fair to at least have a overall grade of a B."
Two young women showed up and started working. I was informed that one of them was brand new and was in training. The more experienced girl kept checking on the new girl and had to re-do some of her stuff. She was very nice, but appeared to be very overwhelmed and stressed out. During the day, she called her supervisor several times to let them know that they were behind schedule and overwhelmed. Honestly, for what their Platinum package entailed, I would have expected a team of 4 experienced cleaners for my 2500 SF.. The second girl really seemed lost as to what she was supposed to be doing.
It was my understanding that their "normal" routine got messed up due to training a new person, so they got lost as to where they were in the room cleaning schedule.
They ended up being here almost 12 hours. The owner showed up to "Help" them complete the job. All of them were tired and in a hurry. When they left, I found that they had completely forgotten to mop two bathroom floors, there were blinds that were filthy, counters that hadn't been dusted, etc. The area that the owner vacuumed showed she vacuumed AROUND things - she didn't move a small cat scratching post.
I spoke to the husband (husband and wife owners) and he said that about halfway through the day he knew it wasn't going to go well, since he realized they were behind, off task, etc.. However, he didn't call me the next morning to follow up or see how it went. When I called, he said he would send them back to finish what was forgotten. They came back and I showed them the (obvious) areas that were missed, and they went to work.
The next day, I went upstairs and realized they had left one of the mini-blinds hiked up. When I lowered it, I realized it was still filthy. They cleaned the one next to it, but forgot this one.
On a side note - I was impressed with what they were offering and told them that if they did a good job for me, I would recommend them to my friends, neighbors, and clients (I am a Realtor). In trying to be understanding and supportive of a new local business, I was very nice about all the screw ups - just wanted to get the cleaning I paid for. However, since I was out of time (this was over a 5-day period), I hired someone else to re-clean the upstairs.
When I called after the third time they came back to "fix" things, I was almost in tears. I had family moving in and wanted everything to be cleaned before they arrived. I did tell the husband that I really wanted to be supportive, but that I was getting really frustrated. While we were on the phone, I had a small emergency and had to hang up. I asked him to call me back or email me. This was over a week ago.
I NEVER heard back from them. They were supposed to do their weekly cleaning this morning at 9:00. It is now 3:15 and no one has called or showed up. I find this HIGHLY unreliable, and I am very disappointed in this service. They made no real effort to make me happy or to retain me as a customer.
I tried to be fair about the issues they were having as a new company, but when they don't even follow up or really seem to care, then there is no way to make this right.
The three ladies worked non stop from 8:30 to 12:30-that is 12 hours work for $169! The owner came with the two other ladies the first time and then from now on I will have the other two ladies every time.
Our home just sparkled and we were very pleased.
"(removed member name), Thank you for your business and for not forgetting about us and having us back. I hope all is well with you, and we look forward to seeing you next time. Thanks, Mrs. Maid"
"(removed member name), It was no trouble to get you in the schedule. Our goal is happy customers. Look forward to seeing you again next time. Thanks, Mrs Maid"
Licensing
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