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Superior Green Lawns of Texas

1.0(
1
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Lawn and Yard Work, Landscaping - Lighting, Pooper Scoopers,

... +5 more

About us

We provide Lawn, Landscaping, Fencing and much more to the Houston Texas area. Please check out our website for more detail information at: www.superiorgreenlawnsoftx.com

Business highlights

16 years of trusted experience

Services we offer

Lawn care, landscaping, fertilizing programs, french drains, fence installation & repair, core aeration, fire ant control, flea control, mulching, planting & sodding.

Amenities

Warranties
Yes
Senior Discount

10%

Accepted payment methods

American Express
Discover
MasterCard
Visa

Reviews

1.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
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Showing 1-1 of 1 reviews
Zellisa F.
10/2012
1.0
lawn service
  + -1 more
The service provider was misleading in regards to services provided vs cost. Once my business was secured, services vs cost changed. Lack of communication. Service provider would rather text via phone instead of communicate verbally, leaving room for misunderstanding. I cancelled my service, but after speaking with the service provider, decided to try again, only for the company to cancel my service the next day or two without any prior communication with me, just a letter via email. I would never use their services again.
Description of Work: Basic lawn service (mowing, edging, trimming). $25.00 every 2 weeks.
Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$100
Response from Superior Green Lawns of Texas
We provide an initial service to this customer and trimmed 3 shrubs trees for 35.00 and she was pleased. She said she wanted us to service her Sisters home also and could we do it on the day we do hers and service both for $25.00, we agreed. On the second service we provided the same service by mowing the lawn the same height as the first time and we serviced the sister home also, the sister wasn't home but came as we were wrapping up service. The sister told our crew that her sister told her that we would do her hedges also for 25.00, at that she wanted it done every time we serviced her home. She was informed at that time that we wouldn't do it every time and that wasn't included in the service. And the she had a row of Hedges (about 8 shrubs) and at least 7 crepe myrtles, (NO ONE IN THE BUSINESS CAN DO THIS FOR 25.00)! The customer never called to cancel as she states until we sent her a message the day before we were scheduled to service her home and cancelled her service and her sisters by text. One of our crew members called her to see what was the problem and she stated that we her lawn didn't look cut on the last service 2 weeks ago. NOTE this was the first time hearing from her since the service 2 weeks before! She also stated that we didn't do her sisters hedges/shrubs like hers. It was told to her that it wasn't included and just because it was giving to her doesn't mean she could tell everyone she wants to refer that we would do there hedges/shrubs also. She asked did we tell her sister this and we told her yes. She said, "Sorry about my sister, Well my sister is something, we will talk about her later, I'm in the car with some people can I call you back at 2:30, and our crew member told her yes. It was also stated to her that we mowed her lawn the same height before and asked why didn't she contact us that day or the day after to tell us she wasn't happy, she replied, "I have been very busy and wanted to call but didn't get the time to call". We use text messages, email and phone as ways to communicate. We have found that most of our customers prefer text messaging because they work and can't always get to the phone to talk, so that's why we use it alone with emailing and we are able to keep record of what was told to each other. But if there is any problem we or the customer will call to clear up any issue or request. The problem with this customer was that on Wednesday October 17, 2012, she, her sister, alone with all customers scheduled for service on October 19, 2012 were sent a text message stating the following " GM we have you scheduled for service on Friday, please confirm. Also if you have anything that you want done please let us know by before Friday". We heard from customers who wanted extra things done that day! The member texted back that she wanted to change her day to Saturday but was informed that we don't work on Saturdays because we Honor Our Sabbath on Saturday. She replied okay and that she would stay with Friday. The member called our crew member on Friday about 10:30am and informed him that she had left 2 checks, one for service that Friday and for the next service in 2 weeks. She said she was having a party on Saturday November 3, 2012 and wanted the yard to look very nice and that she had watered the 3 shrubs and rose bushes. She asked was the trimming of her shrubs covered in the service for the price she was paying, and it was told to her yes! And that we would include trimming of shrubs/hedges since she only had 3 of them. Then she asked about the big Live Oak tree in the front and she was told it would cost extra to trim it. It was told to her that we had to look at it to give her a price, she said the branches were hitting her car when she pulled in her driveway. It was stated to her that we would stay there a little longer that Friday the day before the party to make sure everything was done, alone with the trees and shrubs. So we serviced her home that day and was going to send her a message on Monday (Since we don't work on Saturdays & Sunday by appointment only) to give a price on the trimming of the Live Oak Tree. On Sunday (October 21, 2012) we checked our messages and the member had left a message (AT 9:36pm Friday October 19, 2012) , " I see we still have a problem, my yard wasn't cut lower enough and my bushes weren't done, I want my bushes trimmed every time they have anything sticking out from the top or sides, I know you honor your sabbath tomorrow and that I understand it's over at 6pm and I expect you to give me a call after that time". So if my crew had stated to her on the phone what was being done for the prices she was paying, what he was going to do the friday before her party (which included the shrubs, Live Oak tree and lawn), then why would you call and leave a message like that! So we decided that no matter what was told to her, via phone or text she wasn't going to understand or understand what she wanted to, and we didn't want to continue to deal with it any longer and that's why we sent her a cancellation letter via email on Sunday October 21, 2012. We stated that we credited her invoice with check # 1070 and that a refund would be issued for check #1071 within 4 business days, but we were notified by Our bank on Wednesday October 24, 2012 that the member had placed a stop payment on check # 1070. This is why we have chosen not to do business with the member!

    Contact information

    5315B Cypress Creek Pkwy 215, Houston, TX 77069

    www.superiorgreenlawnsoftx.com

    Service hours

    Monday:
    7:30 AM - 5:00 PM
    Tuesday:
    7:30 AM - 5:00 PM
    Wednesday:
    7:30 AM - 5:00 PM
    Thursday:
    7:30 AM - 5:00 PM
    Friday:
    7:30 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Lawn and Yard Work,
    Landscaping - Lighting,
    Pooper Scoopers,
    Dumpster Service,
    Leaf Removal,
    Lawn Fertilization & Treatment,
    Gutter Cleaning,
    Fencing

    FAQ

    Superior Green Lawns of Texas is currently rated 1 overall out of 5.

    Monday: 7:30 AM - 5:00 PM

    Tuesday: 7:30 AM - 5:00 PM

    Wednesday: 7:30 AM - 5:00 PM

    Thursday: 7:30 AM - 5:00 PM

    Friday: 7:30 AM - 5:00 PM

    Saturday: Closed

    Superior Green Lawns of Texas accepts the following forms of payment: American Express,Discover,MasterCard,Visa
    No, Superior Green Lawns of Texas does not offer free project estimates.
    No, Superior Green Lawns of Texas does not offer eco-friendly accreditations.
    No, Superior Green Lawns of Texas does not offer a senior discount.
    No, Superior Green Lawns of Texas does not offer emergency services.
    Yes, Superior Green Lawns of Texas offers warranties.
    Superior Green Lawns of Texas offers the following services: Lawn care, landscaping, fertilizing programs, french drains, fence installation & repair, core aeration, fire ant control, flea control, mulching, planting & sodding.

    Contact information

    5315B Cypress Creek Pkwy 215, Houston, TX 77069

    www.superiorgreenlawnsoftx.com

    Service hours

    Monday:
    7:30 AM - 5:00 PM
    Tuesday:
    7:30 AM - 5:00 PM
    Wednesday:
    7:30 AM - 5:00 PM
    Thursday:
    7:30 AM - 5:00 PM
    Friday:
    7:30 AM - 5:00 PM
    Saturday:
    Closed