STAN-CO HOME IMPROVEMENTS

The contractor and plumbers treating my pipes worked well together. The project took 9 weeks to complete. The custom cabinets were well made, tiling in the bathrooms is beautiful and ceilings after popcorn was removed looked great. The painting was good for the most part - could have been done better in some instances. The worker who came in at the end to do the finishing work was not that good. I had to point out several things to him and he still could have done better. I cannot get Stan to reply to me about additional things I'd like done or would like him to fix now that the work is completed and paid for. Overall I am pleased with the remodel and I believe the price was fair.

They have experienced crews who have been a team for a very long time and finished the work that was planned and on time. Would recommend them to anyone for jobs small or big.

unknown

I like them a lot. He is perfect. He was responsive and he did what he said he was going to do every time. He stuck on budget. He has his own people so he doesn’t subcontract out so he has the same people every time. They were wonderful. They stayed on their timeline. I got them through Home Depot that made it more or less expensive when I have them do more work for us.

I think the two gentleman who did the installation were solid professionals and skilled carpenters. There were some shortcuts taken that were later corrected (after some follow-up) but I am please with the final product. They showed up on time, were courteous and clean.

Kitchen update is fantastic. He saved us money by keeping our existing footprint. We chose new appliances, granite, an amazing kohler single bowl ceramic sink. Stan had remodeled many homes in the area so he had good ideas. We increased size of pantry with adjustable shelves, added glass doors on both sides of ceiling mount cabinets. Now instead of dividing the room its amazing and lets in light. He took down the cabinet/vent between kitchen and breakfast nook and it makes the same space look twice the size. We added French double doors between kitchen and dining room We replaced all of the cabinet fronts and the carpenter was excellent and very meticulous. I loved coming home from work each day to see the progress. After we used Stan co, my mom had her kitchen redone and he resurfaced her fireplace with stacked quartz stone. Then our new neighbors had him do a TOTAL gut of their home and add a outdoor living area. I would recommend him and I have.

Excellent. They came highly-recommended from two friends who were working with them on extensive kitchen and bath remodels (we were nearby at the time). They were prompt, friendly, and efficient.

We were VERY happy with Stan's responsiveness, professionalism, good workmanship, excellent crews. Stanco has their own crews and doesn't subcontract the work to unknown workers. Therefore, we saw the same teams with a consistent high quality of work. We're going to use their services again as we continue to remodel our 50 year old house.

We were really pleased with everything except the drywall work. A couple of walls had lumpy places. Stanco offered to come out and fix it but we decided to use our drywall guy to do the repair. All of the other work was excellent - very pleased.

They were professional, courteous, and timely. They were very open, honest, and straightforward.

My expeirence has gone very well. I have been using him for about 15 yrs now. He is very pleasant professional and knowlegable in his field. The pricing is very reasonable and I would highly recommend this company to others.

Overall, very well. StanCo was very good in communicating with us. They worked with us to allow options for different job completion scenarios. When a tub manufacturer's defective part caused ceiling damage, StanCo was quick to respond and take responsibility for repair work needed to make us whole.

I hired someone else to cork, repaint and float the messed up newly painted wall, and hired another plumber. I put on the hardware. The cabinets will not be used as I had expected since we can't adjust them. Or I will hire someone to take the doors off and adjust the selves. This has all been VERY disappointing. If you buy a kitchen or bath from Home Depot, ask that Stan-co NOT do the installation and save on stress.

I signed the paperwork for this kitchen October 8, 2012 and the kitchen wasn't completed until the end of March 2013. In fact, I am still waiting for some minor details to be finished. I believe that this process took much, much longer than it needed to. There were multiple issues along the way that slowed the project down. I have some knowledge of construction, so I was somewhat prepared for this to take awhile, but in the end, it was a ridiculously long project for what was accomplished. Delays on several levels occured. A few weeks into the project, I realized I would have be my own contractor on this job to keep it moving. I began calling Stan-co to keep the work on schedule. It seemed to me that Stan-co was overwhelmed and so busy, my project didn't rank high enough to get adequate attention. The very best part of this project was working with the Home Depot Kitchen Designer at the West Loop South store, Sharon Bridges. She was the primary reason I chose Home Depot to do my kitchen. She worked tirelessly with me to design my new kitchen using the store's special CAD system. Together, we spent hours figuring out what features to include and how the layout would work efficiently for me. She also worked with me on choosing the cabinet company, granite, backsplash, lighting etc. so that I could take advantage of all the Home Depot/manufacturer discounts, special offers and sales. She worked very hard to keep within my budget, which I very much appreciated. Of all the subcontractors on this project, Stan-co's tile team were excellent. They repaired my floor tile and did a beautiful job on the backsplash! The granite countertop provider was Stone Systems and they did an outstanding job as well. The electrician did good work, despite a couple of miscues. He added 12 pot lights to the kitchen and dining room and then installed under cabinet lighting fixtures (I selected and purchased), over the sink pendant and over the bar track light pendants, as well as rerouting some electrical, adding outlets and dimmer switches. The plumbing team was fair to good. And the demo team was excellent. The work site was cleaned daily and materials were hauled away. No complaints there. The big issues on this job involved the cabinet install team who overall were clearly not the professionals I expected from Home Depot. My cabinets were KraftMaid and top of the line. But these guys showed up late or sometimes not at all per the schedule and had to be called back several times to correct installation mistakes. There were some problems with a special design KraftMaid under sink cabinet that they cut a large hole in the back by mistake. So another had to be ordered which delayed the project. I had and still have problems getting the last details completed on this project. The trim, the finish on the ceilings and walls, poor construction workmanship was a difficulty. I did the painting and much of the caulking, so I needed the walls and ceilings to be smooth. It was done sloppily. Trim and moldings were left off, missing in places, wasn't attached properly, or didn't look right. The wrong materials were used in various places. I was fairly involved with this project in selecting and separately purchasing components -- range hood exhaust fan, under cabinet lighting, new dishwasher, subway tile, etc. But in the end I was far more involved in driving this project to completion than I ever expected. There just wasn't anyone in charge of quality control. Stan would come out, look at something, tell me he would send someone to fix it and then no one showed up, until I bugged him about it several times. This happened repeatedly. I would have to call him over and over to get even the smallest issue attended to. At this moment, I am waiting once again for Stan to finish the trim that goes under the dishwasher. And this is after I've had the district manager and store manager with Home Depot in my home to discuss the project and have made one followup call to the district manager and 2 calls to Stan to finish the job. It's amazing to me that this continues to drag on, even after all the promises made to me. If I did it all over again, I would buy the cabinets and granite from Home Depot, but would get a different contractor to install them. Unfortunately, they won't guarantee the workmanship unless you use their contractor. Prepare yourself if you hire Stan-co!

They were a sub-contractor and they were fine. They performed the updates as required. They did a satisfactory job and the price was reasonable. From time to time, they were a little slow in responding. They were typical contractors. Their quality was good. When they were supposed to come, they were on time. There is one piece of work that they have not done and I have called them about it and they said that they would send someone out and no one has come out yet and that was months ago.

unknown

See above.

.Stan-Co Home Improvements is the custom cabinet installer for our local Home Depot, so we basically had no choice but to use their services when purchasing our custom cabinetry from Home Depot. Their cabinet installers were definitely the highlight of our kitchen remodel experience. The cabinet installers were very experienced craftsmen who I enjoyed working with, and they always cleaned up after themselves. The work of Stan-Co's other subcontractors (we had tile and minor texture work done) was just mediocre. We noticed imperfections in the quality of their work soon after they left. The tile installers did not clean after themselves, and the texture guy left over spray in some areas without cleaning up. I had to go to Home Depot TWICE to purchase materials for the tile installer. My biggest complaint??? The general contractor (Stan) NEVER showed up to inspect the work. I had to be the one to inspect the job, and I'm not sure that I'm even qualified to do that! I felt like my own general contractor, and that service should have been provided - certainly at the price we paid. In hindsight, I would have just subbed this job out myself and saved some money.

They got a 'C' on price because I went thru Home Depot and didn't negotiate w/ Stan. The job went from Aug to November. Stan's guys put in the Home Depot cabinets. They have been up for a few months and haven't fallen off the wall yet. That ends the good news. First off, good luck reaching Stan during the job. Stan also got into a shouting match, in my kitchen, with the other contractor Home Depot sent to install my Corian countertop. Stan wanted them to cut the Corian to fit the cabinets, voiding my Corian warranty, instead of cutting the cabinets to fit the counter. Stan's tile guy redid the floor and backsplash. Stan had me write instructions directly for HIS tile guy, leaving Stan uninvolved. He's a busy man. I had to deal, thru written instructions and diagrams, directly with his subcontractor. I tried to talk to Stan about the floor and backsplash when he was over for something else, but he waved me off and insisted I deal directly w/ his employees/subcontractor. When the tile guys came, they didn't understand my note and I had to give them instructions over the phone. Ever try to explain how to lay something out over the phone? It doesn't work. I did manage to swing by my house to correct something I clearly told Stan I wanted but his tile guys weren't doing. It took several attempts to get the tile right; they left visible sections of the backsplash untiled, until the 3rd time or so I made them come back. I also wound up w/ a nasty cut on my foot from a razor sharp piece of broken tile the tile guys left in my kitchen trash bag. You have small kids? Keep that in mind. Oh, and the floor where they patched it after removing a partition is noticeably uneven. This is the section of floor I had to make Stan send his tile guys back to grout, because they neglected that step. Stan claimed I mistook dark grout for no grout. The dark grout the put in afterward (and wasn't there when I complained) looked awful and didn't match the rest of the floor and they had to redo that, too. Stan wouldn't originally commit to what sort of tile I had already, to patch what the partition left behind, and when I asked him how much tile to order (I did the order myself, and should have had the tile place do the work) to redo the floor w/ something else, he gave me a noncommittal, hand wavy answer. I didn't order enough trim and work ground to a halt because of that. They later improperly used the reordered trim tile, so I had to order more. Work ground to a halt because of that, too. Part of the kitchen work involved a new breaker box. While Stan's work passed city inspection, another electrician who did my lights said the box wasn't grounded totally correctly. Not OMG!! incorrectly, but not totally correctly. Stan's guys reinstalled the dishwasher and installed a new stove. First pass, electricity only. I had to make him come back to hook up the gas to the stove and the water to the dishwasher. You'd think they could have tested that. There is an easily accessible switch on the front of the stove that would have turned on the gas burners, for example. I wouldn't use Stan again or recommend him.

They used bamboo since it’s a green product. I was very pleased with the work they did. I interviewed a lot of contractors, but the contractor of Stan-Co Home Improvements was the best and I liked him. He was very good. There were a few things that we argued about like when they put in the travertine on the floor, the people who put that in made some mistakes. So they had to come out. We actually found the company that did the repair, but they paid for it because we told them that we wouldn’t pay for it since they made a mistake. It wasn’t done right, but they covered it and it wasn’t a problem with us. They did very good work. They stood behind their work. It has held up very nicely too. I would definitely tell anybody about them. I actually got their card and have recommended them to people. It is three years now and I am still very pleased with the job they have done. Their price was on par with everybody else, but $40000 is a lot of money. They responded well. I had a couple of problems with the flooring, but I told them what’s going to happen and I didn’t want to spend a lot of money to get it fixed. They were very punctual and professional. They put up a fight because they were out to make money, but they did give in when they felt that it was not going to happen. I would use their services in the future too.

I had to go by myself to his wholesaler and make all the decisions on the laminate floor and tile and so on. I did all that work, and he didn't get back to me until May of the following year--I spoke with him in September. He then told me that he wanted a certain amount of a down payment, his estimate appeared to be off, and we told him we wanted an answer as to what we were going to be charged very soon. He decided that he didn't want to do the work after all that waiting. At least he could have told us why he wasn't going to work with us. He never told us anything, it was always us trying to track him down.

They removed the bath tub and put in a top of the art bathroom in and put bamboo and are bathroom floor and bedroom floor. Also replace all the counter tops and was done in a timely fashion. Would recommend him to other people. Best price around. They supplied all the stuff but the sinks in the kitchen and bathroom.

Stan-Co Home Improvements did a wonderful job with my home after the flood. I told them that I didn't have much money, but they came and looked at the damage anyway. They gave me a really good deal, so I thought that was nice. They were very knowledgeable people and knew what they were doing. It was nice to do business with people that were not money hungry.