Spotless Cleaning Biz
About us
Spotless Cleaning Biz is a small company. Our employees are highly trained and background check. Since a high percentage of our business is from repeat customers and referrals, we do believe that our customers are the utmost importance.
Business highlights
Emergency services offered
15 years of experience
Services we offer
Closet Organizing, Commercial, Driveways, Events, House Exterior, Make ready, Move In & Out, Pressure Washing, Residential
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.435 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 9% | ||
| 11% | ||
| 6% | ||
| 3% |
Showing 1-25 of 35 reviews
William T.
May 2016
Sheila came in and cleaned my house from top to bottom. She cleaned the ceiling fans, inside of my oven, bathrooms, she even moved my furniture, what she could move. she always does a good job, every time I call her. I am now back on her bi-weekly schedule.
Valerie S.
Jul 2015
It went flawlessly. My description of their services is in the previous question. They are particularly good at noticing the details and cleaning those areas -- dirty mini blinds, dusty valances, grimy banisters. They also work diligently to remove all stains in tubs and sinks and on tiles.
Again, I highly recommend them!
Again, I highly recommend them!
Response from Spotless Cleaning Biz
"Thank you very much. We enjoyed cleaning your houses. We will always do our best to put a smile on your face. Hope to see you soon, Sheila & Victoria"
William T.
Apr 2015
Sheila and her assistant came in and deep clean one of my rent houses from top to bottom. She cleaned baseboards,blinds, inside of the oven, and the floors. My floors was terrible, she made them look very good. I love the way she gave me a tour, and tells me if there is anything that i do not like, tell her she will fix it. I will only use her service.
Response from Spotless Cleaning Biz
"I am glad that you liked the way I cleaned your house. My cleaning is very important to me. I will always do my best to make you happy. Thank you very much."
William T.
Mar 2015
I called Spotless Cleaning Biz to come and clean my house after a birthday party. The owner sent a team to clean my house, because this was not a scheduled cleaning. My house was very dirty. The team cleaned my house great, Sheila arrive before the team left and inspected their cleaning, she saw that the floors needed to be done again, me personally thought they were fine, but the floors did look better when she finished. Excellent customer service. She really do care about the service she gives.
Response from Spotless Cleaning Biz
"I am glad that you took the time out of your busy schedule to give us this review. We look forward to cleaning your house on a regular bases . Thank you so much."
William T.
Feb 2015
Sheila and her assistant cleaned my house from top to bottom. She cleaned several things that were not in my package. I really do like her cleaning, My furniture was really dusty so she dust it twice. The floors were vacuumed and moped really good. She climb her ladder and wiped my ceiling fans with her hands. Bathrooms were scrubbed great. I really do like the tour that she gave me after she finish cleaning.
Response from Spotless Cleaning Biz
"Thank you for giving me this review. We are very glad that you are happy with the service that we provided."
Steven P.
Feb 2015
I urge you: DO NOT use this provider. I was connected with Sheila via the Angie's List concierge service, and I couldn't believe how horrific the service was.
Sheila came to provide me an estimate to do a deep cleaning my 2100 sq ft home that I just moved into, and quoted me a price of $325 for a full floor-to-ceiling deep cleaning, including windows. This seemed steep to me, but because we needed a very deep cleaning of the house, I was willing to pay whatever it would take to get the work done right.
Sheila and her cousin arrived at my house around 6pm, even though we had originally scheduled the appointment for 4pm. I had doubts that she would be able to do the work necessary in the evening when it's hard to see the dirt, and also with just her and one other person, but I was willing to give her a chance.
I left the house at around 7 and she said she'd be done around 8:30 or 9 (which also seemed strange to me since that's an awfully short amount of time to deep clean a house).
When I returned to inspect the work, I was horrified. It was as though the house hadn't been cleaned at all.
* The floors had loose dirt on them and appeared to not have been cleaned at all
* Stove display panel greasy
* Nightstand not dusted
* Window frames still dirty
* Glass on tables streaked and dirty
* Guest room not done at all; ceiling fan is filthy
* Master bath lamps covered in dust
* Kitchen window sills still dirty
* Light globes on master fan are filthy
* The windows still had fingerprints all over them
* Obvious spots all over the walls that were supposed to be cleaned
* Baseboards not cleaned
When I pointed out each issue to her, she would yell at her cousin and blame him for the problem, and yell for him to bring the bucket so she could do it again while I watched. The appointment was so late in the day that it was almost 10pm and I needed her to just leave at this point.
I offered to just give her $200 (instead of the $325 I was quoted) just to get her to leave, but she wouldn't leave without $250. I honestly should have paid her nothing at all because the house needs to be entirely redone, but didn't know what to do and was left with no option. I tried to stop payment on the check but she had already cashed it by the next morning.
She insisted that I could have my father, who also lives in the house, call her to have her come fix the poor work (I won't be back in town for awhile), but he tried to call her multiple times and her mailbox is full and she doesn't answer the phone.
I urge you to avoid this provider at all costs. I'm still trying to determine how I'm going to get my money back. My only recourse at this point may be to take her to small claims court to recoup the money, since she refuses to answer the phone.
Sheila came to provide me an estimate to do a deep cleaning my 2100 sq ft home that I just moved into, and quoted me a price of $325 for a full floor-to-ceiling deep cleaning, including windows. This seemed steep to me, but because we needed a very deep cleaning of the house, I was willing to pay whatever it would take to get the work done right.
Sheila and her cousin arrived at my house around 6pm, even though we had originally scheduled the appointment for 4pm. I had doubts that she would be able to do the work necessary in the evening when it's hard to see the dirt, and also with just her and one other person, but I was willing to give her a chance.
I left the house at around 7 and she said she'd be done around 8:30 or 9 (which also seemed strange to me since that's an awfully short amount of time to deep clean a house).
When I returned to inspect the work, I was horrified. It was as though the house hadn't been cleaned at all.
* The floors had loose dirt on them and appeared to not have been cleaned at all
* Stove display panel greasy
* Nightstand not dusted
* Window frames still dirty
* Glass on tables streaked and dirty
* Guest room not done at all; ceiling fan is filthy
* Master bath lamps covered in dust
* Kitchen window sills still dirty
* Light globes on master fan are filthy
* The windows still had fingerprints all over them
* Obvious spots all over the walls that were supposed to be cleaned
* Baseboards not cleaned
When I pointed out each issue to her, she would yell at her cousin and blame him for the problem, and yell for him to bring the bucket so she could do it again while I watched. The appointment was so late in the day that it was almost 10pm and I needed her to just leave at this point.
I offered to just give her $200 (instead of the $325 I was quoted) just to get her to leave, but she wouldn't leave without $250. I honestly should have paid her nothing at all because the house needs to be entirely redone, but didn't know what to do and was left with no option. I tried to stop payment on the check but she had already cashed it by the next morning.
She insisted that I could have my father, who also lives in the house, call her to have her come fix the poor work (I won't be back in town for awhile), but he tried to call her multiple times and her mailbox is full and she doesn't answer the phone.
I urge you to avoid this provider at all costs. I'm still trying to determine how I'm going to get my money back. My only recourse at this point may be to take her to small claims court to recoup the money, since she refuses to answer the phone.
Response from Spotless Cleaning Biz
"When I came to your resident to give you a quote. I explained to you that this quote do not include the wall washing or baseboards, only windows (interior only). If you was not happy with my price, I wish you would have told me. When we made the appointment, I stated to you that I will be at your house between 4:00pm & 5:00pm, you stated ok. I arrived at 5:00pm. I climbed on my ladder and cleaned every ceiling fan. The bathrooms were all stained I got most of the rust out of the tub and floor. I told you that I did not touch some of the light globes, because the globes were loose and I did not want to break it. I cleaned the stove inside and out. I dust every piece of furniture in the house. Washed every window in the house. You stated that because you saw spots on the floor, you will only give me $200.00 dollars. I had been there at your house from 5:00pm til 10:00pm (with 2 people this is 10 hours) I told you because you are unhappy about the floors, I will only charge you $250.00, and when your dad call me, I will come back to reclean the tile floors, then I will get the remaining, which will be $75.00 and you agreed to this. When I gave you a tour we looked at everything together room by room, we did not see any of this what you are saying, in fact you was so amaze at how I scrubbed the wood cabinets in the kitchen and got all the grease off. Even when you said this door have a spot on it or this wall need washing, I cleaned it for you. I do not understand why you are saying that I yelled at my cousin, Spotless Cleaning Biz goal is to always stay professional. When something is wrong with our cleaning it is my problem also. We fix the problem, we do not blame each other. The only item you had complaints about was the tile floors. I told you that I would come back and redo the floors myself. I do regret that you feel all of our hard work was not worth anything. I only deposit checks in the bank on Fridays. I made sure that you had my business telephone number and my personal cell telephone number. I have not had a call as of Wednesday (2/18/2015)."
Danna C.
Dec 2014
unknown
Response from Spotless Cleaning Biz
"This is our goal to clean your house Spotless. Thank you very much for your review."
Casey J.
Dec 2014
I gave her the lockbox number and she did the rest. Excellent work. Will use her again.
Response from Spotless Cleaning Biz
"I really do appreciate that you were satisfied with my work. Thank you for taking the time out of your schedule to give me a review."
Michael C.
Dec 2014
They sent 2 techs who were at the home for 4 hours. They did a good job.
Response from Spotless Cleaning Biz
"Thank you for your review. We will always do our best to put a smile on your face."
Rajesh N.
Nov 2014
She was really responsive and was available in a day's notice which we needed. Gave a tour of entire house on what was cleaned and re-cleaned items that was not cleaned completely before. Overall she did good cleaning but if you are remote or do not have time to review the entire house thoroughly for completeness of work, keep looking.
Response from Spotless Cleaning Biz
"This was a move in, I gave her a move/in price, with a discount. We set the date to clean and she was not there, during the 30 minutes I waited on her, I called her and left her a voice message. She called me two hours later. I went back the next day to clean (did not charge her a trip charge for her not being there). I explained to her that I would only dust her vents with this price, she stated ok. When I gave her a tour, I told her if there is anything miss, please tell me. She was looking at things that she told me not to touch, but I had touched them anyway, which was good. We did miss a vent, so I took the vent down myself and cleaned it. She wanted me to vacuum behind the refrigerator and I did (not in the package). I even wipe the front door down for her, because she said the door was dirty (not in the package). This is the why, I always like to give my customers a tour when I finish the work. Please remember at the initial quote, if my price does not fit your budget, just let me know. I do want to say, Thanks for your review."
William T.
Oct 2014
I have had bad experiences with several cleaning companies. I called Spotless Cleaning Biz, Sheila responded to my call within 10 minutes. She came into my house and cleaned it good. She brought her ladder, and touch high spots. Everything she saw she cleaned, the furniture that she could move were moved. When she finished cleaning, she offered to give me a tour. Sheila explained to me what she had cleaned. She also stated , if there is anything I do not like about the cleaning to tell her, she can fix it. I now uses her every week.
Response from Spotless Cleaning Biz
"I really appreciate you for taking time out of your schedule to give me this review. I will always do my very best to please my customers. Your review means a lot to me and my employees.."
Lorayne G.
Oct 2014
unknown
Response from Spotless Cleaning Biz
"The coupon you purchase was only for 6 hour, with 2 people we only stay 3 hours. I explained to you that your house was 1200 sq. ft over the limit and there would be an additional charge for the whole house. I ask you what did you want me to focus on? You stated - mainly the dusting, vacuuming, moping, & cleaning all four restrooms, and that your son restroom was the worst. Your son toilet and tub was terribly stained and rusted I told you that I would do my very best and that I did. I was in your son restroom for one hour and the master bathroom for one hour and thirty minutes, there was a lot of thick scum and stains in the shower, but I wanted to stay until it was clean . My employee and I dusted all ceiling fans and every piece of furniture in your house twice, because the dust was very thick, I even stood in your bed after asking you, could I, in order to dust the top of the head board. Remember, this was a regular cleaning even thou I did a deep cleaning in your house, because you were my customer for that day. Pulling up the sofa cushions is not part of the coupon, I do vacuum the top of my customers sofas, out of courtesy. I wish you would have called me, I would have gladly came back and did whatever I needed to do, just to make you feel that you did get your money’s worth. I take pride In the work that I do."
Debra K.
Oct 2014
Did a good job could have performed more quality cleaning missed some areas but adequate.
Response from Spotless Cleaning Biz
"Thank you for the review. ."
Amelia P.
Sep 2014
Thank you, Spotless Cleaning Biz!! Above and beyond!
Response from Spotless Cleaning Biz
"I want to thank you very much for your review, it was my pleasure to put a smile on your face."
Erma B.
Aug 2014
unknown
Response from Spotless Cleaning Biz
"This is the wrong company (Spotless Cleaning Biz) you are giving a review to. Please check your records. I have never been to your resident, to clean your house. If you would like to call me (Sheila) at (713) 432-1903."
Linda C.
Aug 2014
She did a great job. She listened to our specific requests and she did it in a timely manner and she is very friendly.
Response from Spotless Cleaning Biz
"I will always do my best to please my customers. Thank you very much for the review."
Jason C.
Jul 2014
unknown
Response from Spotless Cleaning Biz
"I am not the right cleaning company that did your work. I always stay in control of my business. I always go to my customers home and give them a quote, if they choose me to do the work. I go back and clean. This means I go to my customers house twice. I have never been to your house. If my customers are not satisfied. I always clean until they are satisfied. I really wish you would call me (Sheila) at (713) 432-1903, then you will know it is not my company (Spotless Cleaning Biz) that did your work."
Bill H.
Jul 2014
unknown
Response from Spotless Cleaning Biz
"When I first saw this thick grease I told you that I will try to get this off, but I do not know how much I can get off, because it was so much grease. When I finished your house, I took you on a tour. I showed you that I did get most of the thick grease off of the wood vent and surrounding cabinets. I suggested to you that I could put a product on there and let it sit overnight, you stated that's ok. If you were unhappy, I wish you would have told me. This service was in April, but if you want me to come back now and put a product on the wood vent and surrounding cabinets, I will gladly to do this."
Stephanie L.
Jul 2014
unknown
Response from Spotless Cleaning Biz
"I am not the right cleaning company that did your house cleaning. Please check again. Thanks, Sheila- Spotless Cleaning Biz"
Marilyn J.
Jul 2014
I was very pleased with the quality and attention to detail. Sheila his very accommodating and has a great personality and attitude.
Response from Spotless Cleaning Biz
"I will always give Spotless Cleaning Biz customers top quality service. Thank you very much for your review."
Candice J.
Jun 2014
unknown
Response from Spotless Cleaning Biz
"Thanks, for letting me know that you were satisfied with our work and that you would hire me again."
German M.
Jun 2014
unknown
Response from Spotless Cleaning Biz
"Thanks, for letting me know that you would hire Spotless Cleaning Biz again."
William T.
Jun 2014
The cleaning was great? My son graduated from college. I gave him a graduation party. The hall that I rented was very dirty after the party. Sheila and her crew came in and cleaned the event hall excellent. She cleaned the kitchen. wipe off 300 tables, bathrooms, floors, mirrors, she even picked up all of the trash and bottles outside. Sheila made the place look just the way I rented it. I was able to get all of my deposit back.
Response from Spotless Cleaning Biz
"Thank you for your comment. Spotless Cleaning Biz will always give you and all of our customers 110%."
Virginia C.
May 2014
Sheila is great. We really enjoyed working with her. She is very responsive and takes time to make sure the job is done right. She came to the house the week before to give us a quote and then worked with us on the price until we felt comfortable. She brought two other people to the house to help and they cleaned it top to bottom in about 4.5 hrs. They used their own cleaning supplies and when they were done she took us around the house to point out what had been done and ask if we would like anything redone or touched up. We pointed out a few little things that were redone right away. We were happy with our experience.
Response from Spotless Cleaning Biz
"Thank you for your review. Spotless Cleaning Biz, will always do our best to put a smile on your face."
Jeraldine J.
Feb 2014
It went well. They were on time.
Response from Spotless Cleaning Biz
"Thanks for the review. Spotless Cleaning Biz will always do our best to put a smile on your face."
Licensing
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FAQ
Spotless Cleaning Biz is currently rated 4.4 overall out of 5.
Spotless Cleaning Biz accepts the following forms of payment: CreditCard
Yes, Spotless Cleaning Biz offers free project estimates.
No, Spotless Cleaning Biz does not offer eco-friendly accreditations.
No, Spotless Cleaning Biz does not offer a senior discount.
Yes, Spotless Cleaning Biz offers emergency services.
No, Spotless Cleaning Biz does not offer warranties.