Reliant Pest Management

Gabriel was our technician today, and has been for about 3 years now. He is very thorough, starts off by asking if we have any concerns or seen any pests. Then he walks the entire perimeter of the house to look for and treat all pest issues, wasp nests, spider webs, etc. he also explains what he saw, and offers to come back if we have any issues between treatments. We opt out of the indoor pest control because their exterior pest treatment services have always been sufficient, but that is offered in the service we already pay for. The employees always seem friendly, we use their electronic billing system, and intend to continue using them moving forward.

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I've used them on two different houses and have alway been satisfied with their service. Our service technician, Dustyn Doering is very friendly, thorough and professional.

Reliant is a very thorough, quality pest control service. Garbriel Cabrera, our service technician, is very professional, does an outstanding job and is always makiing sure the service is complete and done to our satisfaction.

We've used Reliant for some time now and have always been extremely pleased with their service. Joseph Clawson has been a great technician and has even come out for call backs to save our new technician the trip.

We just wanted to commend your technician Jonathan. He is very professional and not only appears to enjoy his job, he does a fantastic job! Shannon Phillips

Great service. Easy to make appointments, if technician is running late they always call to let you know. We have had the same technician ( Gabriel) the last few months , he is extremely thorough and explains everything he does. We will continue to use their services.

I think the fumigation works because I didn't see any bug so far. To be honest, I didn't believe the mosquito mist will work, but really works! I can go outside nearby the house without having any mosquito bite. :)

I signed up for there Bi-Monthly service Gabriel Carbrera came to the house explained everything that i needed to know about the service and did not push any services that he felt that were not needed, was very kind and respectful, i have had no problems with him or any of the services that they provide. I have recommended this company to my friends.....

we always get an e-mail a few days before the appointment. I wrote back and explained that there were carpenter bees making holes in the pergola and small ants coming into the kitchen through near the windows. I received a call back to verify the situation and Gabriel Cabrera provided the extra treatment for the bees and the ants. No extra charge was made; it was included in the normal quarterly fee.

great as always. Gabriel Cabrera is always spot on and professional.

I have been using Reliant Pest Management since moving to Houston in 2014 and have been very satisfied with the service.
The technician, Gabriel Cabrera, is always polite and friendly; but, more importantly, he is serious about doing a good job. He listens to my concerns and evaluates the information to identify and solve any particular problem I might be having.  I would highly recommend RPM and Gabriel to any of our neighbors.

Gabriel from Reliant came out to perform the service. He called to confirm the service time, and later called to say he was running ahead of schedule and could come earlier, which was okay with us. Gabriel arrived on time explained the services he was providing and asked if there were any special areas of concern we want addressed. As Gabriel finished each segment of the service he would explain what he had done and what we might notice as the result of his spraying or baiting. When he finished he went over everything he had done, and asked if there was anything else we needed done. Gabriel then explained when and what we could expect from our next service appointment. I would recommend Reliant Pest Management.

Gong was the salesperson who helped us sign up for the service.  He was an outstanding employee and was very knowledgeable about the company's services.  His customer service was beyond great!  Such an incredible young man!!  When it came time for my initial service, Gabriel Cabrera arrived and took a lot of time to explain exactly what he would do for the initial visit and then each routine service thereafter.  He was professional, courteous and extremely thorough!!  I had never experienced a company this thorough - Gabriel even dusted my attic.  He also gave me his cell number to contact him directly if I ever had any questions or concerns.  His customer service was impeccable as well.
Overall, This was the best pest control company I have ever used. 

unknown

Very good experience with Reliant.  Gabriel Cabrera was on time, friendly, and did a great job explaining the process.  

Have had a very positive experience from the beginning, and it has largely been due to my technician, Gabriel Cabrera.  It's obvious that he cares about his work and his customers.  He made the time to come to my home recently for a same-day treatment, but that's typical for the way he does his job.  If you take the time with him, he'll thoroughly explain his treatment methods, the whys and hows, and what you can expect to see.  He is truly an asset to Reliant Pest Management, and it's people like him -- and the loyalty he shows me -- that makes me a loyal customer.

The overall service was very good, he even checked the glue traps that he had placed in my garage upon the last visit and removed a rodent that had been caught a day or two before he arrived.  I am terrified of rodents, so needless to say, I was very grateful to him for his dedication and service.

Overall service by Bill Jackson was very good; arrived on time, was very thorough and professional; informed us what services he performed and delivered invoice upon completion of service.  Very minor 'issue': used hose to fill tank to apply the Temprid SC product but did not wind hose up when finished.  Again, a very minor issue--the hose reel is one of those water powered self-winding units and he might not have known how to use it.

Over all, very happy with the service Bill provided and will continue to use Reliant in the future.

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The quality of the service provided has been fine so far (based on one treatment). My negative review is based on the quality of their sales-people. I had a gentleman come to the door (waking me up from sleep- I work nights and sleep during the day). The conversation was quick and they said if I switched to Reliant they could offer me slightly cheaper payments than my current pest control company and that it would be a month-to-month service that I could cancel at any time (which is important for me as I focus on pet control during just the summer months and like to cancel or put my account on hold during the winter months). The guy had me quickly sign a few places on the contract and I was not given a chance to read it through. As I was still in a sleepy haze this did not seem as suspicious to me as it should have. When I call in the cancel the service, I find out that I am locked in a 1-year agreement and to cancel I have to pay 75% of the remaining contract. 
Basically I feel like that salesman just told me whatever I wanted to hear (lied, lied, lied) to get me to sign up knowing that I would be trapped with the contract. It is sneaky and speaks volumes about the quality of the people hired by this company. I would not recommend this company. Pest-control companies are available in droves throughout Houston and when you can have your pick I would not pick a company that lies to get you into a contract. Yes, I should have insisted that the salesman not rush off (he said he had to go to another property) so that I could read the contract, but being woken up by the doorbell and being in a sleepy haze combined with his rushed insistence that I could cancel when I wanted led me to sign a contract when I shouldn't have.
Don't make my mistake. Or do, maybe (hopefully) your situation will be different.

unknown

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