Morningstar Restoration Inc.

Work was done professionally and in a timely manner. Supervisor, Luis Aguilar, handled all aspects of the project including coordinating all the specialty contractors and communicating with the insurance company involved. All contractor crews were safety conscious, wearing face masks and maintaining safe social distances. Communication with Morning Star was good throughout the project. I would use Morning Star Restoration again and high recommend them.

This is a very professional organization and the work performed is excellent!

Morningstar Restoration is: • Honest • Customer service focused • Incredibly knowledgeable • An absolute lifesaver! A week before Christmas we woke up to our entire downstairs flooded due to a plumbing issue. It was 5:00 in the morning and I had no idea what to do! After looking online a bit I found Morningstar Restoration and based on the reviews I found I decided to call them. I called about 6:30 in the morning and by 8:30 Luis was at our home. He gave us an idea of what would need to be done to mitigate any further damage. He was very familiar with the process of dealing with the homeowner’s insurance, which was great because I was clueless! He took a lot of pictures to document the damage which was a relief when I realized that I had not taken any. After our first meeting, I didn’t even call any other company. I felt very competent that Luis with Morningstar Restoration was definitely the best choice to help us get our home back! By 9:30 the same morning Luis had a crew at our house removing baseboards, insulation, carpet padding, etc. His crew moved furniture to dry areas and raise larger furniture off the ground so that nothing was damaged and they set up fans and dehumidifiers to dry out our home. Every person that was working at our home that day was so respectful and hard-working. On one of the worst days of my life, Luis and his crew made it as good as it possibly could have been. After the insurance adjuster came out, Luis did another walk through of our home and found many things that were missing or incorrect on the insurance company’s estimate. The insurance company wanted to clean and reinstall our existing carpet but because Luis was able to document with pictures and communicate his concerns, the insurance company agreed to replace the carpet. Luis promptly put together a supplement to the insurance company requesting additional repairs including pictures of the items of concern. Luis has been amazing at helping us through step by step on how to deal with the insurance company. Luis is always available to answer any question I have and has been helpful in making decisions regarding flooring, paint, etc. He has worked hard to get the repairs done and get our family back in our home as fast as possible, yet never made me feel rushed in making any decision. The repairs to our home have been absolutely amazing. From the sheetrock repairs and painting, to the flooring, and carpentry, every area has exceeded my expectations. I cannot begin to express how impressed I am with each and every worker that has been a part of the repairs. They have been so courteous and clean up regularly throughout the process. They are the hardest working guys I have probably ever seen! I highly recommend Morningstar Restoration!

While living in the house, we had our entire house flooring and fireplace tile replaced. They worked with us to do it in stages so that we could continue living there. Cleaned up at the end of each day. paid attention to detail and all worked well with all I asked of them. Highly recommended. Also painted 2 rooms.

It’s with great appreciation that I recommend the work that Morningstar Restoration has done for our family. The Dickinson house had 29” of water from Hurricane Harvey. Prior to getting with Morningstar, we were only able to get some initial remediation done by other sources, and it was not done very well. After Morningstar and Luis Aguilar, Project Manager, got involved professional work began! Our situation was quite complicated, to say the least (extensive damage, someone still living in the house unadvisedly, the persons responsible for coordinating the work living out of town, etc.), but Luis was extremely cooperative in communicating with us, scheduling meetings to accommodate out of town travel, and providing samples of materials from which we might choose. Morningstar did extensive mold remediation work that enabled us to get a passing independent mold inspection prior to beginning the actual restoration work. Mr. Aguilar’s method of detailing the scope of work was very extensive and specific, coordinating very precisely with the system used by the insurance company. The work was beautifully done! All the cabinetry was custom made; and the floor tile installation and painting were precisely done, as well as all the plumbing and appliance installation. He was always willing to accommodate the additional work we decided to include after we saw how well his own crews (not contracted crews) completed their work. The value of the work that was done was exceptional! We did have an estimate from another contractor and know that what we got from Morningstar was substantially more extensive and superior to what would have been obtained elsewhere. It was also very reassuring the way payments were made. There was never any concern that Morningstar was going to run off with a huge prepaid amount. Fairly early on, we paid $5,000 to cover the ordering of the floor tile that would be used. After certain amounts of work were done, Mr. Aguilar would notify us that we needed to cover that work (usually a $10,000 payment). Then at project completion, the final balance was paid. Our dealings with Mrs. Mercedes Aguilar in the office were also very good. Anyone should feel confident of the work done by Morningstar Restoration and Luis Aguilar! This is an honest, competent, and skilled company that can manage an extensive project that has numerous associated difficulties. We are very pleased and thankful!

Immediate response to tear out wet walls and flooring, treat mold and start the drying process within hours. Started the drying process the same day with fans and hauled trash away the same day. Secured open walls with plastic. Great supervision of work crews during the tear out and installation process. Very helpful in the selection of materials used in the project. Clean up and furniture movement was outstanding. No damage to my furniture or home.

Louis and the rest of the MorningStar Restoration crew were fabulous! We had water leaks from the attic which did a lot of damage. They promptly got blowers and dehumidifiers to the house and got the sheetrock dried out which saved some of it from having to be replaced. They matched the paint beautifully to paint that has been on the walls since 2005! The work crew were polite, punctual, careful not to damage any items in the house, and were hard workers. Their work was A++. The costs were kept under control. The work was finished is a very timely manner. I will use them for any work I need in the future and highly recommend them to anyone else! The photos attached were taken before the quarter round was installed.

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