MONITOR DEPOT INC

Sent in the monitor along with a polite written request that they return it using one of my shipping labels which was enclosed. They emailed the following week indicating the monitor had been repaired and attached an invoice that included some shipping charges. When I asked them to please use my label, the owner went ballistic and refused, demanded payment in cash/Western Union, instructed me not to call or set foot on the premises, etc. He also threatened to charge storage fees if he wasn't paid within 2 weeks and sell the monitor for charges if I didn't meet his ridiculous demands within 30 days. The text of his email is below. You can decide for yourself whether or not this is the type of company you want to do business with. "I disagree with you that our company should have called you before the repair to tell you that we were not going to use your shipping label (which we did not see in the box). If the shipping label was enclosed, we still would not have used it, nor would we have called you to tell you so. We have company policies, one of which is that we use our shipping account to ship units back to customers. If your using us for the repair was to be determined on us using your label, it was your responsibility to have asked us this before sending the monitor in for repair. Once you send the monitor in for repair it is subject to our company policies. I am amazed that you would be so insistent on this point. We billed you $13.55 for the shipping. You have now told us twice to use your label and to redo the invoice, after telling you that this is not our company policy. Their is no longer a working relationship between our company and you, and we do not trust that you will do what you say. Because of your attitude -We will no longer accept your credit card and will only accept a cash or Western Union money transfer payment. We will hold the unit for you for two weeks, if payment is not made by then the unit will be moved to a longer term storage area and storage charges will accrue at $10 per week, after 30 days the units will be sold for charges.You are not personally allowed on the premises nor are you to call the office, all correspondence should be done by email.I do not understand your demanding attitude and why you would think that you can tell another company how they are to conduct their business. We did a good job for you in a timely and economical manner. It is your job to understand a company's policies and for you to ask upfront for exceptions, you did not do this. Buck Carson, President Monitor Depot, Inc."