We have three large double panel Fleetwood sliding glass doors in our modern home. We attempted to work with Dawson to replace the glass on one of them that shattered due to a manufacturer's defect. Dawson was far from helpful - their estimate was $4K to replace the glass under warranty. I had no issue with their $100 site visit, but I would not recommend them for repairs. Maybe the experience is better with new installation. We try to support local business when we can, but we also have to consider our own budgetary concerns.
Description of Work: Shattered glass replacement
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$100
Karen Y.
01/2018
5.0
replacement windows
 + -1 more
I had a hard time finding anyone to do this work. Very knowledgeable when I called them. Workmanship was great.
Description of Work: Replaced our glazing bead on our windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$365
Mike L.
09/2017
5.0
doors
 + -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$398
Jennifer L.
04/2017
5.0
doors
 + -1 more
I initially spoke with Curt and he was patient and very informative etc. I also spoke with Galen and he too was nice and helpful. When I decided to go with Dawson Supply to do the work, I spoke with Bill who scheduled the job, and Bill too was a great person to deal with. Jimmy came out and did the job and he was fantastic. Jimmy did an excellent job and we are very happy and satisfied with his work. So all the guys at Dawson are engaging, informative, helpful, courteous and professional. Great customer service, great work. Definitely would hire them again, and highly recommend the company and service.
Description of Work: New metal strip and lock for sliding glass door.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$554
Michael M.
08/2015
5.0
replacement windows
 + -1 more
unknown
Description of Work: Adjusted a patio door they repaired two years ago. I expected to pay them for the service, but they did not charge me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JOHN S.
11/2013
5.0
replacement windows
 + -1 more
unknown
Description of Work: They removed the sliding glass door. They cleaned the tracks top bottom and all over. They replaced the rollers. They made adjustments until everything was working smoothly. There was no pressure to get a new door which I liked.
Rating Category
Rating out of 5
Yes, I recommend this pro
George H.
04/2013
5.0
doors
 + -1 more
They did a great job. It was a complicated job. Our house is vintage 1968 and it has some architectural elements to it that are very unique. The objective was to preserve the looks. They were very sensitive to the house and the architect came when they designed it.
Requested valuation and estimate then gave them the go ahead. Total time from first call to completed work was approximately 15 days due to a three day rain delay.
Description of Work: Adjusted and serviced all sliding doors and windows in high rise condo. Eliminated wind noise, dust and leaks. Work was done on time and in a professional manner. I recommended Dawson's to my neighbor and they did a great job for them as well. I HIGHLY RECOMMEND THEM.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
CHARLENE S.
07/2011
5.0
replacement windows, doors
 + 0 more
The people here have been very helpful so far. A person from their company is coming tomorrow to look and see what needs to be fixed around the latch.
Description of Work: Information on screen large door that needs to be repaired
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kara M.
09/2010
4.0
replacement windows
 + -1 more
Very well.
Description of Work: Repair of pretty much every window in the house - replaced parts & serviced so the windows would open.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Beverly S.
07/2009
5.0
replacement windows
 + -1 more
I liked the honesty of these workers and their experience and professionalism. They knew exactly what they were doing and did it quickly. They were friendly and polite. They showed up on time and did exactly what they said they would do and even gave me a little advice on the gliding of the repaired windows. I couldn't have been more pleased. It seemed expensive, but since these were large windows, the glass replacement was much, much cheaper than if I had to purchase whole new windows. I was very glad I found this company.
Description of Work: This company subcontracts, and it was one of their providers that came out, took measurements, then called home base. Within minutes, I got an exact price. A phone estimate was given over the phone prior to them coming out. They took no money up front for replacing the panes of glass in three, large, double pane windows with tint and repairing the glide mechanism in three other windows. This was a Wednesday, and they said if the glass came in they would do the work Friday or Monday. Monday morning they got the glass, arrived at 10:00am and did the job in two hours. They cleaned up after themselves, including vacuuming. The windows look great!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Windows,
Doors,
Screen repair
FAQ
Dawson Supply Inc is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Dawson Supply Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Dawson Supply Inc does not offer free project estimates.
No, Dawson Supply Inc does not offer eco-friendly accreditations.
No, Dawson Supply Inc does not offer a senior discount.
No, Dawson Supply Inc does not offer emergency services.
Yes, Dawson Supply Inc offers warranties.
Dawson Supply Inc offers the following services: parts to repair windows and doors of all kinds windows and doors serviced windows and doors repaired windows and doors replaced