Founded 1993 • With Angi since September 2007
Service Provider Response
We appreciate the time you have put into a review of our services, as it allows us to evaluate our actions and responses and to improve our business. Our records indicate a purchase of shutters and a shade on October 1st, 2014, and then an installation of the shade on October 20th, 2014, which our records show was installed with no issues. We were not contacted after this installation to let us know the product and/or installation was not satisfactory. During the installation of our shutters, we noticed a slight mismeasurement and we decided the best solution would be to remake and reinstall the shutter. We came back two weeks later to install and received signatures to ensure the customer's approval. We did have a discrepancy in tax. We immediately explained the issue, sincerely apologized and agreed to pay this tax ourselves. We are truly sorry that this experience was not as smooth as we all would wish, and thank you for the opportunity to address these comments.Service Provider Response
We have an installation report where we should see any signs of a problem. All that is noted is that the job is completed on 7/22/06 and that we should call the customer for the balance due to be paid with a credit card. The customer did pay on Tuesday, July 25th. 2006., with a credit card. We do not require payment until the job is completed, so if "The job was not done right in the first place" why did they pay the balance and not tell us about any problems. The total for the job was $885.00 plus tax, not $1500.00. The member actually ordered a year earlier than noted stated in their Angie's List report. When it comes to blinds, there is not a lot to go wrong. In talking with the customer and to the salesman, I have deduced that when the blinds were ordered, the husband stated "Make them white." They came in white and it looks as though the wife did not want that color and has made the claim that things are all wrong in the hopes that we will replace the blinds free of charge. If "The job was not done right in the first place" as she claimed in her report, then why did they pay for the balance on the job three days after completion? I believe this is a false review, submitted to you in an effort to extort our company. At the very least, I would like the true facts of this transaction entered into our online file.Service Provider Response
If given the chance we would like to apologize to Member. Southern Shutters & Blinds is a very prompt and punctual company. This situation called for unusual scheduling as it is not customary in our industry to schedule Saturday appointments. Though we occasionally do this, most companies will not do this at all. We did indeed miss this appointment; a reminder was not set in place on the salesperson’s calendar. The appointment was set for 11:00. Member called at ten minutes after 11:00 to let us know no one had shown up. When I confirmed with the salesperson that the appointment had been missed, I got back on the phone with Member to try to remedy the situation. However, before I was able apologize and try to fix things, I was met with a wall of profanity and she hung up on me. I cannot help but to think that her prior experience with a company that took her money and went out of business added to Member's frustration with our company. If Member would like to give us another chance, we would like to show her how we have earned our reputation as a company of high quality and outstanding customer service.Do you have Foggy Dual-Pane Windows with condensation or residue between the panes? Our proven Moisture Removal and Window Restoration Process can fix this problem at a fraction the cost. When restoration isn't the best option, our full-service location offers the highest quality, name brand replacement products at great prices. Above all else, we pride ourselves in offering the best possible service to our customers. Whether residential or commercial, we can take care of most of your glass and window repair, restoration and replacement needs. Super Service Award Winner-7 years in a Row! Showroom/Office hours are by appointment only. Â
Angi Certified
Offers Coupon
Over 20 years in business. We sell Faux Wood Blinds, Wood Blinds, Cell Shades, Roller Shades, Shutters and more. We do not install other products but our own, we do not do draperies. Â
Angi Certified
Shades, blinds, exterior shutters, or exterior shades.