Texas Star Painting, LLC

I want to start this review by saying we were pleased with the painting job done by Texas Star Painting (TSP). TSP was hired to paint the interior, ceilings, doors and trim, and texture and paint the kitchen island in our 2,300 square feet home. TSP came in on Oct 23rd -27th 2017 for the job. Carter was nice to work with and he is very knowledgeable with what he does. His attention to detail is better than his workers, but all in all, we were pleased. This being our first home, we should have done a more thorough walkthrough after they finished. There were some cleanup issues such as minor paint splatters on the windows, toilets, mirrors, and sinks as well as a few areas above doors that needed touching up. All of which Carter offered to come back out and fix. It came off easy enough so I told him not to worry about it. Annoyed it happened, but he did offer to come back by. That is on me. My issues arise after the fact. Carter sent me a text message asking if I wanted them to reinstall the baseboards along the kitchen island after it was painted. I said that would be great. He sent me a photo of them installing the baseboards. Fast forward to December 27th, 2017 and water started to come through our flooring. A plumber came out that next morning and it was determined a nail from the baseboards went into our kitchen water line which had been slowly leaking into our flooring pad. I opened up a claim on my insurance so that they could begin the cleanup as swiftly as possible and paid the deductible thinking TSPs insurance would reimburse my insurance. They did not. They denied responsibility because "They do not use nails that long" My insurance went back and forth with them. It has been over a year and they held their ground, refusing to take responsibility even though there were text and photos regarding the baseboard in question. It has been over a year now and I am still out my deductible. What is the point of hiring an established and insured company if they will not take responsibility for what was an unfortunate mistake? Might as well save several thousands of dollars and hire a pair of painters off of CL. Mark W.

Very easy and uncomplicated experience.

They did s professional job.