Floors To Ceiling Restoration

Finding a good restoration company is very difficult but I would not recommend Floors to Ceiling Restoration for your next project. They are very difficult to deal with and we had multiple, significant communication issues with them. Unlike many of the other reviews the attention to detail and care of our home was left wanting. After working on our home for 3 weeks we were told the work was done and that we could move back in. When we got home we saw many things not completed including furniture left in the garage and everything covered in dust. When I went to do laundry the hose hadn’t been put back properly so it flooded our brand new floors (I did appreciate the fact that this was quickly remedied to ensure no water damage). There were gaps in the drywall where the kitchen counters met the wall and we had to convince them to fix it as they said it was not in their scope of work. It was a struggle to get the project completed and it felt as if they had moved on and didn't care how the final product looked.

Fantastic! I have included a photo during the drying process and after floors and paint are completed. On a Friday night our washing machine flooded the majority of our 1 story house. That night, Lior and his team came out around 11:30pm to set up a dehumidifier and to start the drying process. The next day, Lior and his team came back to the house to pull up the damaged floors, drill holes in the walls and to set up fans and the dehumidifier in the house for the drying process. The water damage extended into every room in our house except the office, a bedroom and our kitchen. This process took about three days and each day Lior came by to check on the progress. During this time he coordinated to have movers come in to help empty the house, set-up a POD delivery, had a plumber out to the house to replace our water heater (separate issue, but wanted to be proactive) Once we were able to turn the A/C back on the capacitor went out and he arranged for an A/C company to come out. We also used him to replace our floors and to paint. Throughout the entire process Lior was very upfront and honest, he set proper expectations and was able to meet our two week timeline to complete the dry out and repair. The quality of work was to very high standards, Lior was on-site each day checking on his team who worked every single day for two weeks. Each day every team was on-time, very professional, friendly and they cleaned up every day before leaving the house. I would definitely HIGHLY recommended Lior and his team for any renovation, water damage repair, etc. Honest contractors are hard to come by and after hearing so many horror stories I have to admit I was a bit worried. Lior was very patient with us, explained various things and helped guide some of our decisions. Never once was he late or did they miss a day. If he said 8am he was at the house by 7:50am. (Our flooring was only about a year old and the old, flooring company did not install it properly and there were gaps throughout. Lior assured me that if I went with the same floors that we would not have this issue this time around. Fortunately, he was correct and the install by his team looks much better and the wood actually fits together. I can't say enough about how much better the floors look and how happy we are with the end product.)

First of all let me say this, Lior Shporen, owner of Floors to Frisco, is without doubt the most accomplished professional and customer service oriented contractor with whom I have ever done business. Now a little backstory. When we originally built our home eight years ago we couldn’t afford to have the entire first floor covered in hardwood. We opted to partially cover the first floor and carpet the remainder. Eight years later we found ourselves in a position to complete the job of covering the entire first floor with hardwoods. The first contractor I contacted said the job simply could not be done. I asked if it was a matter of price and he said no that he could not do the job; and he represented a professional flooring company. The second contractor I contacted gave us a price that was to say the least astronomical. And to make matters worse he said that he could not guarantee the outcome. We were so dejected by these two contractors that we decided to forgo the job completely. That is, until we met Lior and invited him over to have a look at the job and perhaps give us a quote. When Lior walked in the door I could tell that he was an individual who knew what he was doing. His confidence immediately inspired my trust. Lior looked at the job and said that it would be difficult but not impossible. He explained in a step-by-step manner exactly how they would approach this job and get it done to my complete satisfaction. He identified all aspects of the original hardwood floor installation and made certain that he would use only the very same materials by grade & color that were already on the floor. He sent me a detailed estimate breaking out the exact cost of materials and labor. He also included a timeline to give us an idea of how long this job would take. We were delighted to see that Lior’s estimate was far lower than what we were expecting. We immediately agreed to his price with the understanding that the job had to meet our exact specifications. Lior said this would not be a problem and guaranteed the outcome. When the work began Lior was on the job each and every day making certain that his crews were installing the floor to his exact specifications. In fact, he was more critical than I was judging they quality of their work. Suffice to say that we are thrilled with the final product. I would defy anyone to tell the difference between the original hardwood floor installation from 8 years ago versus the job Floors to Frisco completed this week. It is an exact match in every way. And now perhaps the most important aspect for last: Lior followed through on each and every promise he made. He never offered an excuse for any delay or change order (there were none) as is often the case from less reliable contractors. He was dedicated to our complete satisfaction and saw to it that his crews treated this job as if it was the most important job he's ever done. I would recommend Floors to Frisco without hesitation. Lior and Floors to Frisco has my highest recommendation.

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I was really impressed the crew knew what they were doing and very nice to work with.  I was a bit clueless of the process so Lior put me at ease.  He also worked with our insurance. Very professional

Completely restored our 3400 sq ft unusable 2 story house back to normal after major water damage from burst hot water heaters in attic. Lior and his team worked around the clock and got us back in our house within 2 weeks!

Lior was always professional.He made sure everything was properly and too our satisfaction. I will be using Lior again for all my restoration/remodeling needs

They did a good job.  They are very polite and professional. They gave a good estimate and worked well with my insurance company.

We called them, they came out promptly, gave an estimate, began working--even late into the evening (house was vacant) . Very happy with work, and the house is sold!!

Lior was referred to us by Rodger's Plumbing. We were not familiar with either company but chose Lior, because Rodger's Plumbing had several excellent reviews, and Lior's company had four which were all excellent.

Lior got my number from Rodger and called the first day, a Sunday, and offered to come out. I was delayed in returning the call, so he was soon engaged in another job, but he came out the next day. They got to work immediately, mitigating the water damage. There was a week delay, because the new laminate took a week to ship. On 7/20, they were working on painting, laminate placement, etc. By 7/21, they were finishing up. He thought they would be done by 10 a.m., and we agreed to meet him at 10:30. This is a rental house, so we drove into Dallas from two hours away. They weren't quite finished at 10:30, but his assistant stayed with it while we waited there. By the time they finished it was almost noon. I spotted some places that still needed caulking. There was some gap under the baseboard surrounding the washer that had not been noticed. The dining room had not been caulked where the quarter-round meets the laminate, and this did not match what had been there before. I asked them to caulk this, so that it would match with the rest of the quarter-round in the house, and they did that. They also filled the gap under the baseboards around the washer with a rust-colored caulk or grout to match the tile flooring in there. Lior was polite and willing. He personally felt the caulking along the laminate detracted from the beauty, but I still felt he should have noticed this difference in final effect and said something before I brought it up. Once the caulking was all done as I'd requested, it looked very good; his assistant had done a really nice job. All the work seemed to be expertly carried out, and I saw nothing amiss when they finished. I could not see where they had replaced materials, because the work was smooth and seamless.

There had been initial confusion about the replacement laminate. It was one that had come from Home Depot two years ago. Lior went to a nearby Home Depot where he and the floor specialist looked it up and found it had been discontinued. So he told me it was not available anywhere (as she had informed him) and I would need a whole new floor. There was one he found that looked extremely close, but the size was not the same. I immediately found the one we were looking for on Home Depot's website. It was available by online shopping only, so I assume the in-store floor specialist had no interest in telling us about the online possibility. When I talked to her on the phone, she said the online sales have nothing to do with the in-store sales--and not in a friendly tone. It took me all of one afternoon to get it straightened out, about what laminate and t-molding to order, and email the information to Lior's office. The main snag had been about the mm size. What is now called 10 mm in Cashmere Cherry (Pergo) is EXACTLY the same product as the "8 mm" Cashmere Cherry I'd bought two years ago. They are now including the 2 mm attached padding, to get 10 mm--or so it was explained to me by Home Depot Online.

Then I was directed by several Home Depot phone reps to a cherry t-molding which looked like the right color match online. Online colors are often deceptive, and this was no exception; it did not match at all. Lior returned it to Home Depot for us. He spent a few hours locating the best color match for t-molding, visiting several Dallas-area stores before finding it. It does look very good. He bought two of those and replaced the ones that had been damaged. (We'd originally wanted all the t-molding in the house replaced, so the original order for it was larger. Lior discovered that what we already had there was actually very nice, and so we're leaving the undamaged t-molding as is.)

After we knew what the total would be, I requested a 10% discount for my time spent finding the right laminate planks (Cashmere Cherry by Pergo); although, my choice of t-molding had turned out to be a mismatch. Lior respectfully declined, explaining that, as a homeowner, my involvement was expected. He also said that he'd spent considerable time (without charge) picking up the shipment (which is not as it's typically done) and finding the best t-molding. He sent me the final invoice and agreed to meet in the morning for final inspection before charging our card. I was a little disappointed about this, but it seemed fair enough. I explained that I had not meant to imply he was trying to deceive me about needing a whole new floor, though he turned out to be incorrect, as I found by going to Home Depot online. It was a confusing situation, but Lior had worked very hard to get everything right.

Also, he had initially said we could pay the full amount at completion. Soon after, he requested some prepayment for materials, and we paid $500. Then he needed more to cover the laminate order, and we paid another $397.14, for a total laminate cost of $897.14. There were other materials he had to purchase, but the laminate was the main expense. Then his wife sent an invoice for the water mitigation part of it, explaining that it's normally paid in stages like that. We explained why we wanted to pay the full balance at completion, and she immediately agreed. I told her that they needed to be more clear from the outset about what they expect in payment increments. There was no argument, just some polite explanations back and forth, by email.

Overall, I think they're very honest people and that their work appears to be excellent, from what we can tell. They communicated promptly. It was not at all difficult to reach them by phone or email. They could have been more clear from the beginning about how they do things, but I did not sense any bad intentions, and they were reasonable. Lior impressed me as a shy, serious man who speaks with a foreign accent. He made every effort to speak clearly and seemed accustomed to repeating things for people. His wife does not have an accent and is very easy to understand.

I would recommend them with a few suggestions:  1) get details clear about payment increments, at the beginning; 2) check work carefully for possible missed details; 3) some minor delays might be expected at completion; 4) avoid if you have particular trouble understanding foreign accents--but this was not a big deal for us. Generally speaking, it was a pleasure doing business with them.

Lior was on time, did a great job, really went above and beyond for us we had a major water issue. He was professional and so helpful. Did a superb job!.

I was pleased with the work performed.  The repairs were completed in a reasonable amount of time and the job was done well.  Care was taken each time the employees entered my home and the areas were cleaned up before leaving each day.  Everyone that worked on my home took pride in their workmanship.  They were all very respectful and easy to work with.  I appreciated their attention to detail and would definitely use them again.

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