All American Flooring

Do not get things done with these people, they take your money and do not start work for weeks, they promise different before hand and never value the client later. Definitely do not work with unprofessional guy named KWAN.

Fine! Knew I was in a hurry! They met my time frame! Showed up when they said they would.  Worked very hard, finished same day as they said they would! Cleaned up after them self!  Would recommend them & will use them again!

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Overall it went very well.  We had a few minor issues but generally happy with the work and crews.  The sales person Eric was great.  He was super helpful and had great ideas on the design and materials.  He stayed involved throughout the process.  The wood floor crew was great.  They were quick, punctual and professional.  The wood floors look great.  The person they used for the glass in the shower was also really great.  He was professional and very detailed ensuring the glass and door were perfect.  The tile crew was not as good.  They weren't good at cleaning up after the job was done, they actually had to come back because I complained about getting some grout off the new tile in the master bedroom.  When I complained, they were quick to come back to resolve my issues.

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The service went well. Four to five technicians came out to install the hardwood flooring and four technicians installed the tile flooring. The hardwood flooring was completed in about 3 weeks. There was an issue with my floors that they had to resolve. The tile took about 3 days to be installed. I liked their work but I thought they could have paid closer attention to detail. They did not do too good of a job preventing the dust in the home. I plan on having them back out to hopefully re do some of the work to my satisfaction. I had no problem scheduling the job.

I called 3 places on Labor Day asking for an estimate, All American Flooring was the only one who called me back.  We went and visited the showroom and met Anwar before the return call. He was impressed we had seen the reviews on Angie's List and gave us good treatment.  We told him that Home Depot had come out to do this (above) job, and they refused to do it because our floors were uneven and wouldn't fall under warranty.  Anwar said they could use leveling and do it.  He came by the next day with samples we had picked out to measure how much material we would need.  George came by, Anwar said he would do the work, George thought he could do it.  Anwar called later and set up the dates. 
On the scheduled start date, two young men came and said they were there to get it ready.  They did not know what happened to George, he was not their crew leader.  Turns out that was Ruben, who we eventually found out was the one who trained George and Anwar was confident could do a good job as well.  That first day, they found out the sub-floor was bad and quoted a price to replace the whole thing- almost 800 sq ft.  They took my husband to buy the plywood so we could buy it at cost.  Four guys spent 4 days working very hard replacing the sub-floor.  This was not something that was scheduled in, and they were very accommodating of their schedule to do this.   Every day they came between 8:30-9 and worked until between 7-8pm.  They worked very hard.  They do take a lunch break that seemed kind of long but it is hard labor, after all.  They moved stuff around upstairs (beds, dressers, bookcases, file cabinet), over and over to do all the work (sub-floor, leveling, flooring).  Every night they set up a bed for us, made sure they swept before they left, and left a path to the bathroom we were using.  
On the 4th day they started the leveling (still took 10 bags, we paid per bag), and putting the flooring down.  Ruben even wanted them to work on Saturday, but between us having somewhere to be that day and the other guys, they simply cleaned up and came back on Monday.  They finished everything but the stairs on Monday. (6 work days). 
Ruben worked on the stairs alone, and they were a bear.  They had been made strangely, from what I could tell, and it was putting a puzzle together to get everything covered.  The bottom stair was curved with carpet on it, and he had to figure out what to do with it.  He put a piece of plywood curved around on it, I don't know how he did it.  And he painted it.  They look great.  
I was unsure about Ruben at first, as he spoke more Spanish than English, but one of the crew was a good translator.  I was not that happy about the color of grout they used in the bathroom, and a choice was not given to me, and I forgot to ask. The counters were a pale grey, the tile was beige and gray, I would have picked a gray grout to pick that up.  It doesn't look bad, though.  
One of the reasons the cost was so high is because of the installation and materials of the sub-floor.  We also bought the baseboards ourselves to make it be at cost, and they put them on.  They also cleaned the walls  if they got marked and cleaned up after themselves when they left, including debris in the front yard from sawing and cutting.

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My experience was absolutely wonderful.  I worked directly with Anwar who ensured my expectations were met throughout the purchasing and installation process.  The installers were punctual, professional and extremely courteous.  I will absolutely use All American Flooring again!  My next project is to have granite countertops installed and I will be a return customer of All American Flooring and Anwar.  Thanks for the great experience.

Sincerely, Sharon.

Update!!

Just received a call from Celi, who threaten us if we don't remove this review she will sue and put a lien on my house!  She says she will sue us for the two bags of leveling compound ($80) .  A while back I've complained about their delay and asked to be compensated.  After some hard negotiation, Celi agreed to subtract two bags of leveling compound ($80) from our total of 11 bags.  Now Celi comes back and says we owe her $80 and she will sue us for them.  




Sales went well with Eric who was nice and professional. 
The biggest problem is the installation and their account manager, a lady named Celi. The installers lead by Jorge were courteous, but the craftsmanship was far from desired. The installation area was about 1300 sf. The problems:
1) They floated the leveling compound on the whole surfaces but still left some uneven areas.  And this is where they make extra money too.  Initially the salesman Eric told us there would be about 2 bags of leveling compound, but the installers told us they needed to flow the whole area and it used totally 11 bags of leveling compound.  Each bag is $40 (was $50 initially, we negotiated it down during the installation), labor included. Lowes sold them at $15 so they charged $25 for labors per bag, which is very pricy. You need to be AWARE of this TRAP.  
2) They glued and nailed the T molding cracked the wood  We had to wait for 2 weeks for them to fix that.  
3) The job of putting back the customized base board after finishing the wood floor installation was not that good. The joint had big gap. Caulking was not even. Too many nails were on some small corner pieces, which cracked one piece. The regular base board seemed ok.
4) The quarter round around the stairway where it meets the wood floor was UGLY initially. Jorge fixed it finally, but again we had to wait 2 weeks for the fix.
5) The installer used some short pieces of wood panel in the center areas, which were supposed to be installed at the edges.
6) The installer did a very hasty cleaning of the wood floor after the installation and left quite a bit of residual glue and hammer marks on the wood floor that I had to clean.
7) The installers were late always except for the first couple of days.  I don't mean half an hour late. I mean late late.  Like 2, 3hours was nothing to them.
8) The project was estimated to be finished in 1 week by them but it took them 3 weeks. We had to reschedule the painting and delayed our moving in.
9) The account manager Celi was such a dishonest person. She agreed the first 2 bags of leveling compound were free. The installer wrote it down I signed it. When we made the final payment she denied that there was no such a thing.
We just found one area was not glued well and in the process of claiming the warranty. What a headache.

They were very professional and they were easy to work with. I felt comfortable with the workers in my home and they did a good job. For the price, we looked around and they weren't bad. They were comparable with others. The quality is excellent. I would definitely call them again. I already referred them to other people.

The experience that we had with them was tremendous and the sales man that we had could not have been any better. We actually narrowed it down. We are very methodical about how we select and we spent $5000. My spouse is a CPA and I'm and event meeting manager. Everything about them was important especially the support from the company. The guy that we had was absolutely tremendous. He satisfied both of us. We knew he had to communicate with both of us. I'm an extrovert, my spouse is not. But the finished job is great. Couldn't be any happier with them.

Professional from the sales rep, to scheduling team, and installers.. Although we encounters some issues with stock availability, they provided options and upgrades at their cost to complete the job in a timely manner..very happy and would use again as well as recommend to friends and family

We were very happy with the entire process, sales and installation. The salesperson was courteous, informative, and never pushy. The workers were punctual, polite, and detail-oriented. We have dealt with a lot of contractors in our time, and this was by far the best experience we have had. We will definitely be using them again for our next project (bathroom remodel).

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person in charge of the project was particular meticulous about the visual , and cosmetics and did a great job specially when they also had to replaced the base board.

They were prompt, worked long hours and were very good at their jobs. Would recommend them to my neighbors, and would use them again. Pricing was comparable to others that we talked to...we made a good choice with AA...

Wow! After the house flooded, I was in the middle of a big mess. I went to All American Flooring and picked out some new porcelain tile for the kitchen area and birch hardwoods for the living areas and master bedroom. I was so happy that they were able to start work the very next day. The crew worked tirelessly and professionally. They finished the entire job in about 7 days and carefully put everything back in place, even covering the bottom of the furniture legs with felt pads so that I wouldn't scratch me new floors. They did an excellent job and I would recommend them to anyone and everyone. During a stressful situation, they made my life a lot easier and much more beautiful! Thanks guys!

Sales staff at All American Flooring were very helpful in explaining all the options available for what I wanted.  Once the product was selected and availability was confirmed, the salesman confirmed when the installers would be able to install. The date was set and the installers were scheduled between 9:00 and 11:00 AM on January 20, 2014.  The installers had to level the floor on the 20th and said that they would be back at 9:00 AM on the 21st to complete the installation.  They were on the job at 8:45 AM and completed the install by 4:30 PM that same day.  The installation crew were very experienced in the installation on hardwood floors.
I would highly recommend this company to others and have done so already.

The whole experience was a little uncomfortable. The work crew was sloppy and they had taken some extra product and tile that we had ordered without our permission.

Overall they were great. The price was good and the service was good. The schedule and installation was fine as well. The sales guy was really good. They showed up when they were supposed to show up. They did leave it a little messy with the carpet shavings, but it wasn't that big of a deal.

They did a good job. It was good value.