Duncanville TV Video

No repair and attempted to over charge me for the initial diagnostic fee.

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Called them after finding them on the Sony.com repair site. They told me it would take 3 days and they would give me a quote if it was going to be more than $45. After a week of no calls, I called. I was informed that it was a very hard problem to fix and they would call me and let me know. Another week went by, so I called again. I was told essentially the same thing. The woman on the phone was abrupt and off-putting, but not openly rude. I went on a business trip out of the country. When I arrived home it had been 7 weeks since I dropped off the receiver, I never received a single phone call from these folks. Finally went and picked it up. They couldn't tell me what was wrong with it or what they did. They didn't even try to charge me the $20 minimum fee, i assume because they did not actually do anything. I will never do business with them.

They were very good. They did the work in just one day. I took my TV to them. They diagnosed the issue and had it ready in 24 hours. It's a family owned business and the people I talked to were very professional and easy to work with.

The DMD IC chip went out on our Mitsubishi TV. Misubishi paid for the part but we had to pay for the labor. I checked Angie's list and saw another review from someone that had the exact same work done and recommended Duncanville TV. I called them , Teresa is wonderful, she arranged everything and had a tech out as soon as they got the part. The repairman was very professional and competent. We will call Duncanville TV again with any repair need !

Costs less than quoted, very friendly and good service.

I gave her a call and she analyzed the problem over the phone and suggested I call the cable company and I did and she was right! Very honest. High integrity.

Duncanville TV Video interaction went very good. They fixed my TV and it cost us $100 to diagnose and fix it. It's working fine. The service was fine. I just took it in, they called me the next day and told me what was wrong with it and said it would take I think three or four days to get the part and within a week I had it back. This was last summer. It cost less than $100.

They were really good. It was dropped it off one day and it was ready the next day. They were very friendly. The only thing bad about them is that they don't take credit card, which they didn't tell me upfront instead they tell me to my mother-in-law. I would use them again if needed.

Teresa called and gave me an appointment the day the part arrived in her shop. (almost a week earler then the Mitsubishi email had scheduled. They are a family business and her two nephews Joe and Freddy showed up early after calling me to tell me they were on the way. They were both very professional and explained everything that they were doing and just a pleasure to deal with. I would use them again in a second!

This model is an older (6 year) set. It's a 1081dpi, box style screen. The problem I was having was finding someone that could repair the set, most of the shops I called would only repair the newer versions. I found this company by a coupon drop. I did research and found them to be a family owned business. I called in to place a service request. Teresa took the call, my information, and advised me of the pick up cost up front (I don't like surprises). I called in on a Tuesday morning, The earliest pick up available was Wednesday by 2pm. Teresa called me Wednesday morning to confirm that it was still a good time. When the pick up team showed up at the house, they were very polite and careful. They handled the TV with tender care. I got a call with an estimate to repair Thursday morning, I approved the repair, and the set was returned Friday by the scheduled time.I have no complaints regarding this service call. The picture looks as good as the first day I turned it on. I really appreciate the fact that this business uses genuine Mitsubishi parts and not the generics. I must have called in 2 or 3 times to check on our set, Teresa was very understanding, and come to find out, they cleaned all of the bulbs, lens, and the rest of the interior. It's rare to see a commercial business go the extra mile without having to ask. I will continue to do business with the folks at Duncanville TV as they have earned my trust.