S & H Flooring

I would highly recommend Matt Jr Stacy Matt is a delightful young man who made my sales transaction easy. Matt Jr provided me with a great price , quality product installed on time . Good communication, professional sales associate with alot of knowledge. I would highly recommend him for all your flooring needs .

Carpet is fine. Laminate floor was not installed per/mfg instructions. Has left me with a noisy floor with an inconsistent feel (soft spots) and sounds like boards will snap when you walk on it. Thought the company was going to help me but now I'm getting the run around. Excuse after excuse of why they can't come to a resolution. Have been trying to work with them for 6 weeks. They never call back, have to call, text, and email to beg for assistance. Example of work: [*** Link removed ***] I believe that failure to acclimate the flooring, and leaving it out in the humidity for 2+ days while the tile was removed, and for the duration of the job, contributed to the problem. According to the reading and research I have done, laminate floors are supposed to be acclimated before they are installed. I checked the manufacturer's site to see if the Bella Cera floors did not require this. Here is the link to the document on their site. [*** Link removed ***] " Lay the unopened cartons horizontally and acclimate for approximately 48 hours in the area where the floor will be installed." Was charged for 17 bags of floor prep at $52.63 each. The two small areas in the den where they used that couldn't amount to even half of one bag. Someone was supposed to be out to supervise the job. No one ever showed up. If they had, maybe they would have seen there was a problem not following mfg installation instructions.

I cannot say enough good about the Allen S & H Flooring. I have already recommended Peggy Ginsburg.

They were young workers, but extremely well skilled. They were very knowledgeable about how to get the job done right. They got the job done quickly. They were dedicated to customer satisfaction, both during the work and the lead up to it.

Very impressed with the installation team lead by Israel. He and his team were pleasant, prompt, and thorough. The quote was DRASTICALLY under estimated in time frame, which was triple the time quoted. The team was in my home for over 9 days! There was also some disputes on what was included in the quote and I had to fight with our "sales manager" to have the grout sealed at the end of the job. S&H sales or corporate never once called to follow up once the job was completed, and when we followed up recently to quote an additional call we did not receive any return contact.

I contacted the salesperson numerous times and visited the store seeking an explanation and solution to the additional charge. The salesperson could not offer a resolution for the $260.36 additional charge and said a manager would contact me. I have never been contacted by a manager. Completely unresponsive once they have your money. See below for contact details.

6/10/16 – first visited store and ordered carpet. Henry was the salesman.

6/13/16 – Called 12:39pm and asked that Henry return my call. Henry & I spoke at 2:03pm & 2:36pm. Those conversations revolved around my asking why the carpet was short and explaining that the unfinished area was only 4 ft x 1.5 ft. I also questioned why I had to pay for a 12 ft x 8 ft piece of carpet since the closet is only 12 ft x 6.5 ft. Henry then changed the carpet measurement to 12 ft x 5 ft. I emailed him photos and he said I didn’t have to pay for padding since there was already padding there. He couldn’t explain why they made the bad cut. He insisted his installer was a professional yet he couldn’t explain why the cut was made. Since the closet wasn’t finished, I said it was ok to charge my card $260.36 to finish the job. I felt I didn’t have a choice and with young children in the house, it is unsafe to have an exposed subfloor.

6/14/16 – 10am visit to store. I showed Henry more pictures and asked why the installers made such a cut. He couldn’t explain it and said he would ask the installer to call him when they got to my home to explain the cut. That didn’t happen.

12:51pm call to check on the status of the installers since they were an hour late.

1:20pm – installers arrived and finished closet

4:38pm call to ask Henry why the installer didn’t explain the bad cut. Left a message with one of his co-workers. No return call.

Emailed Henry asking for an explanation of the bad cut and some sort of resolution. Never received a response.

6/20/16 – called store at 5:14pm and asked to speak to a manager. Was told a manager is only on-site a few minutes a day but would return my call 6/21/16. I haven’t heard from a manager or Henry. 

This job was an absolute disaster.  This company is the "parent" of "Houston Flooring Warehouse" on FM 1960.  We found them through the web (prior to joining Angie's List).  They offered us an attractive price for sand and stain in-place hardwood floors - which is few companies do anymore.
We signed the contract - they charged the full amount of the job up front.  Over $12,000.  We were not yet living in the home having the floors installed.  The crew was working without us there for 3 days when we noticed the trouble - toilets backed up, mess all inside cabinets (that were in separate parts of the house than the installation), cases of missing drinks from the fridge, broken light fixtures - trash everywhere.  The crew made an absolute mess of the house.  When we called to complain - out sales representative never called us back.  We finally got in tough with someone at the warehouse, and it turns out our sales representative had been fired and the company didn't even know that a job was going on at the house.  They finally finished the job, we had to be present supervising the last 3 days.  The absolute worst was when the job was over, the head of the crew requested an additional $800, since he ran out of wood.  This wasn't brought to our attention till the last day.  We paid it, and send a complaint letter to the parent company.  The owner personally called us back and apologized and refunded the $800.
The quality is so-so.  We are not sure that it was due completely to the quality of work, or if it was due to the grade of wood selected. Either way, they aren't perfect - and the job was so stressful that we can't really enjoy them.  I think the company has good ethics at least at the top, but the execution in Houston was very poor when this was done.

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Did not use S & H Flooring. I would consider using him in the future.

Great, would highly recommend salesman, and installers.  Would definitely recommend and use again.

My grandson had used them, and highly recommended them, and came to my house to meet with the salesman.

The installers did an excellent job,  I would highly recommend them, also.

[Member name removed]

Sales person was knowledgeable and patient helping us choose a product. He was on time for measurement.
When installers arrived, there was confusion about whether baseboards were to be removed and reinstalled. Sales person had said they would be. Installer balked that they would not look good when complete. After a call to office, the sales person agreed there would be no charge, and we elected to proceed with removal and reinstall.
Sales person apparently did not fully appreciate the amount of leveling (grinding of slab) to be done, so installers had more to do than they anticipated. It seemed like the installers or their schedulers didn't account for the baseboard and leveling to be done and that pretty much threw off the installer's schedule.
The first estimate was 2.5 to 3 days for installation. They did not finish until late on the 4th day. After the 2nd day, the leader of the installers was late, so his workers continued working without him. He had apparently been booked on another job. The leader was very friendly and accommodating, but was obviously stretched too thin. The team showed up several hours late on the last day to complete the job.
The quality of the installation was acceptable, but gaps at the ends of the planks (in many places) and between planks (in several areas) were noticeable. Installer's solution was to use putty and stain to fill in or mask the gaps. When we called the sales person to describe the situation, he said he would look into it and get back to us. He did not. If the installation leader had been present during the entire installation, perhaps there would have been more attention detail and fewer gaps.
Installers did good job cleaning up after themselves. Even though the baseboards need to be repainted, we are pleased with our choice to have them removed and not have to use quarter-round to cover an installation gap on the edges. There was a box and a half of planks left over for spares, which was good.
Overall, the price was right, and the finished product is acceptable. We've filled in and gotten used to any gaps between the planks. The overall grade of C represents the frustrations during installation, gaps between planks, and lack of responsiveness of sales person after the sale.

We used them a lot and they did a great job. We have been using them for 2-3 years. I like their fair pricing, their consistent service, and fast response in getting us on a schedule quickly. They did not end up charging us for the vinyl work they did.

We decided to use a contractor to do the entire remodel.

Poor workmanship confirmed by independent inspector . Job redone by another company

Sand H Flooring (Inside Stacy Furniture outlet) had a large selection of carpets but could only do installs within 1-2 days for their stock carpets and I was looking for something to be installed that coming weekend. I was able to find a nice light grey stock carpet nearly exactly like one I'd found at Home Depot that was a good quality and priced at $2.89/sf installed. The carpet I'd found at HD was $1.81/sf, but once I priced having it installed it was $100 more than what S and H Flooring quoted me and they couldn't schedule an install that quick. Val emailed me a quote the same day and once I called to pay the deposit, they were able to schedule the install for 2 days later, on a Saturday morning. Two guys showed up 45 mins into the 2-hour window I was given and they completed installing the carpet in less than 45 mins. They didn't speak much English but were able to communicate enough with any questions and cleaned up before they left. I would use them again.

Sand H came out to my house and measured and gave me the detailed estimate. As soon as I was ready, they scheduled the installation for Monday of the following week. The crew that came out was great. They carefully moved my furniture and covered everything so it would not get dusty. The crew worked quickly and put everything back and wiped everything off. They left the house and work areas very clean.
The floors look great.

Very well! They were prompt, worked well with my other contractors, very professional, kept the house as clean as possible. The floor was very clean when they left. They also finished a day earlier than expected. I was extremely pleased with the quality and professionalism of all the workers. I love my new floors!

The guy was great and he didn't pressure me or anything. He was very patient with bringing my samples and anything I needed in answering questions. A little help in the whole process is what I didn't end up getting...that's the only reason I didn't use him. However, he was the best offer I had.

They left an hour early. Drove all the way over there and got there an hour before they closed and there was no one there. Disappointed and will not waste my time going over there again.

The experience began with a trip to multiple showrooms of different companies. We wanted an engineered floor (balancing cost vs quality) that had a hand-scraped look and would include a small groove between the boards so that it would be evident when looking at the floor that it wasn't laminate. We learned a bit from each company we spoke to and by the time we ended up at Sand H we were better prepared with the kind of wood (Hickory due having a 6yr old child, dog and wanted to install wood in the kitchen), texture (hand-scraped) and general darkness. We took home a couple of sample boards from 2 different hardwood companies (1 expensive and 1 inexpensive). We loved the expensive one due to the hand-scraping and randomness of the dents and such but ended up satisfied with the hand-scraped look of the less expensive choice (we are conscious of not over doing upgrades in our house since its not in a high end neighborhood). The sales team came to our house to take measurements and offered some advice on colors and explained the installation procedure. Once we finalized our decision scheduling was easy and they were accommodating when I made 2 adjustments to the schedule. Leading up to the install I was contacted multiple times by the warehouse as the day drew closer.
Our installation took 3 full days and the install crew worked late all 3 days to get the job done. Our install required the team to remove carpet in all rooms except the kitchen. The kitchen required tile to be removed. Thinset was put down to level the floors and then jams and brickwork were undercut so that the floors flowed right into existing structure requiring less trim and molding and giving the house a look of a professional install. There was quite a bit of brick to undercut with the fireplace, bar area at the kitchen and one wall of the kitchen. The floors were glued down and a shoe mold in the vertical orientation was used around the edges. Where wood met carpet they used a tuck method which meant there is no extra trim at these thresholds to trip over. The only threshold that was needed was to the laundry room which has vinyl flooring. The installers do not paint trim and supply it and quot;primedand quot; only. My existing trim is white except around the kitchen island where it is maple. They installed primed white molding where white trim existed and maple colored molding against the maple cabinets. I had another contractor handle painting of the white trim and sealing of the maple trim.
During the install process only 2 issues came up that were a concern for me:
One was the possibility that my refrigerator would be raised too much to fit back under the cabinets in the fridge nook, it was already a tight squeeze when it was a tile floor. The hardwood did raise the fridge a bit and at first I thought we'd have to modify the cabinet but one of the guys saw that the plastic cover over the hinge could be pressed down a bit to get it to slide under the cabinet.
The other issue was at each of the exterior doors (3 of them). This is almost a 20 yr old house and it had older door thresholds they don't sell anymore that have about a 45 degree curved angle to the floor. Plus the threshold to the garage was technically installed backwards by the builder and there was no easy way to flip it around because then it would be hanging over the garage floor. The flooring team does not handle threshold replacement but offered to cut the metal thresholds or use transition trim to make it work. In the end I had another contractor replace my front door threshold with one that had a 90 degree face against the floor and flip the one to the garage around and install a 2x4, caulk, etc to give it support. At all 3 doors no extra transition strips were used and the team cut the boards to fit flush against the thresholds and used colored caulk to fill in any gaps.
Communication with the team was fair, only 1 of the 3 guys could really converse with me and even then sometimes it didn't seem we were on the same page or working out a detail was lengthy (english was not their first language). At no time did I feel the need to call the sales team to intervene.
At the end of the install when they were cleaning up, they used a wood surface cleaner. The cleaner, while made for wood, says on the bottle its not recommended for floors because it can make them slippery and I can vouch that it did. It made the floors look amazing (shiny and clean), but in reality the true look of the floors that we will live with is much less shiny so it kind of gave a false impression of what they should look like. I don't completely fault them for doing this, they want the floors to look their absolute best immediately after install but maybe there is a reasonable compromise to this practice that doesn't involve using a product against the product warning label.
A week or so after the install was done, we received a gift in the mail from the sales team thanking us for our business. If I would have any recommendations for Sand H, it would be to have someone from the sales team visit the job site during the install just to make sure everything is going ok (or at least call), I would also have an information packet for homeowners that might be new to hardwood floors as it was a learning experience getting grippers, felt sliders, swiffer and cleaning supplies for a surface I have no experience with. They could even go above and beyond and have a hardwood floor and quot;getting startedand quot; kit they could give to customers spending a lot of $$. While putting furniture back I ended up with a slight dent from my furniture mover tire when moving a really heavy piece (not noticeable unless you know where to look), so advice on what not to do on your first day with the floors would also be handy.
As of this writing we've had the floors for about 5 weeks, we were mad swiffers for the first few days, we are still working out the best cleaning methods (deep cleaning vs sweeping) and have even considered a roomba since our dogs hair is pretty visible. We have an oreck vacuum that we use on the floor now about once a week and then we swiffer in hard to reach places and as needed. I've found 1 board where it wasn't butted up against its neighbor board lengthwise (short side) as well as it could have been, I'm considering if its a wide enough gap to fix, caulk or leave alone. I also was not able to be there for 100% of the installation and I missed out how they addressed some boards that didn't meet up perfectly since my kitchen wall is essentially an island in the sea of hardwood that was installed. It appears if I get down on the floor and look closely that there wasn't a perfect meetup and they used some caulking to mask the imperfections. At standing height you can't see this and again if you don't know where to look you'd probably never notice.
My advice for anyone getting hardwood floors: Clear the install areas of all furniture and breakables before the installers arrive; when salesmen tell you that installers can move furniture from one side of a room to the other during the install process, don't even consider it, things go much smoother when the installers have free reign of the work-space. Plan ahead by taking a good look at all transition points where the new floors meet old, meet walls and meet doorways. You don't want to be figuring challenges out after the installation has started.

My experience was good but the only thing I have to say is that I should know my square footage before I go; they do not come out and measure for me. Maybe that was part of the reason that they were less expensive than some of the other places. They charged $1,900 for about 900 hundred square feet of very high quality wood laminate flooring.

Sand H did their normal job: high quality delivered on time at a very reasonable price. Sand H has done at least 10 wood floors for us and have always done a great job.

We have done many homes with Sand H. We have yet to have a bad experience. Their professinalism and quality is HUGE for our business.

I went to their service room in Flower Mound and selected the flooring I wanted. The salesman was very informative and described the differences in type flooring materials. The store had a very large selection to pick from. After we made our selection they sent out someone to measure the rooms and answered questions we thought of. We were able to have the floors installed 2 days later. The floor installer removed the existing carpet at no extra charge. They did 2 rooms completely in 2 days. They cleaned up the mess that was made and the rooms looked beautiful. We are extremely pleased with the service and floors we got. We have already recommended them to other family members.