Remarkable Painting

Mark and his crew were remarkable. Work was exemplary and right in line with expected cost.

Arrived on time, finished quickly. Excellent result. Protected area and cleaned up well at end.

They were okay but the quality was less than ideal. They said it would take two and a half days. I think they did a few sloppy things. The price was a little expensive.

I called Remarkable painting in a real bind. Another provider had "touched up" with the wrong color after a repair and our house was going on the market the next day. They sent someone out that same day and did an excellent job painting the whole bedroom including the ceiling. Very responsive, professional and economical.

BUYER BE WARE!! GET other bids. Find out if the paint company bidding your project has their own crew or is sub-contracting your job. Demand an on-site project manager that will walk the job at least at the start and finish each day and don't pay until they WALK the entire job at completion. I learned so much from this fiasco and will never use this company again. NEVER!

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Mark Kinser was very nice and responsive to our needs until he got paid. The bid process went well and we were assured that despite the slightly higher price compared to his competitors, that Remarkable Painting would go above and beyond to get every detail right. I did not ask for them to go above and beyond but to merely perform the work that I was paying for.
The exterior was pressure washed and scraped as quoted. Mark quoted that the job would take 4 days. Upon arrival of the 2 man crew, neither of the men had been instructed on what tasks needed to be performed. I contacted Mark to make sure that his guys were properly informed of the tasks at hand. He ensured me that everything would be taken care of and I would be absolutely thrilled with the outcome.
On day 2, I received a phone call from my wife that indicated that the crew would be finishing up at the end of the day (originally told it was going to take 4 days) and they wanted to get paid. I left work early to inspect the job. Upon arrival, one of the crew members began rambling on about how he needed to get paid since Mark's payroll didn't come around until the following week. Somehow this was my problem. The work had not been completed. A few minutes later, after speaking with Mark, the crew member informed me that they were going to change their policy and I did not need to pay them until the job was complete. (Strike 1). 
The next day, I AGAIN left work early to inspect the job. They ensured me it was complete (1 day early). I arrived to find the drywall repair was horrific. The indentation where the hole originally had been was blatant (Strike 2). I could have done a better repair than this (and have by the way). Upon further inspection of the exterior, it was found that flashing had not been painted (which is a prevalent feature throughout the entire neighborhood). In addition, there was over-spray on the brick (Strike 3) that had not been cleaned off! To the crew member's surprise, I was not happy with the job that had been done. He assured me that he would return the next day and redo the job. I contacted Mark immediately and he assured me that everything would be taken care of and that it was customary for flashing to be painted even though the crew member had told me it wasn't. In addition, I asked that either Mark or his foreman would inspect the job and ensure that everything had been completed. He assured me that they would. I wrote them the check despite the work not being complete - HUGE MISTAKE.
The crew returned the next day, painted 2 pieces of flashing (not ALL of the flashing) and repaired the botched drywall repair. Since they were already gone by the time I got home, I was not able to walk through the job with them. I do not know if the job was inspected by Mark or his foreman because they never contacted me after I paid them.
Trash and old caulking that had been removed were left all around the perimeter of the home. Furthermore, the floor of my garage below where the drywall had been repaired was covered in paint splatter and bedding compound (Strike 4). The entire garage was left covered in compound dust (Strike 5). The pavement outside the garage was stained with paint (either spilled or from the spray gun) (Strike 6). Flashing that was supposed to be painted wasn't and over-spray was not removed from the brick in a few locations (Strike 7).
I attempted to contact Mark immediately (every other time he promptly answered the phone). I left a voice mail on 2/13/15 and have not heard from him since.
I cleaned up the mess myself. I guess in today's world, it's okay to be satisfied with a contractor who only does the job they promised to 90%. I didn't ask for a discount, just for them to do the work I paid for.

unknown

I called around to many painters and it must of me wanting only one room done-but no one would call me back...and if they did call me back I never heard from them after our first call.  Mark not only called me back-he set up an appointment to come out and talk and see what we needed/wanted done.  Never having had to use a painter before I did not know what to expect.  Well-Mark did a wonderful job.  Treated us with respect, answered all of our questions, gave advice, etc. 
Once we decided on paint color for the walls and trim he had his project manager come out and meet with us and schedule the job.  The guys that came out and did the work were very polite, hard workers and cleaned up after themselves.  I was surprised the job only took 1 1/2 days...and it looks awesome.  After the workers were done the project manager came out to give a final inspection and make sure we were happy with the work and then asked to be paid. 
I am VERY VERY pleased with Mark Kinser and his crew (Remarkable Painting).  I will be having more painting work come up for my house this next year and I will be making only 1 phone call-to REMARKABLE PAINTING!

We'd contacted a few companies for quotes, and when Mark came out to discuss our project, learned that we'd worked with him over the years on interior and exterior paint projects. In looking at the house, he suggested areas where the wood needed some repairs, made suggestions on colors, and explained what their process would be if we selected his company to do the work. After quoting a price (which included a nice discount for a repeat customer), we signed the contract. He explained the next step would be for their color consultant Ron to come out to review the specifics of the job, and work with us to finalize the color selections for the house and doors. Once that was done, a date for the work to be done would be set and we could expect that the project would be begun and completed within 5-7 days, weather permitting.  Ron came to meet with us two days later, and brought color boards for our review.  We talked over the selections, and then he suggesting leaving them with us to review outside throughout the day and early evening so we could see how the lighting impacted the colors against the brick. The following day, we confirmed our selections with Ron, and the next morning, their office coordinator called to confirm when their work crew would start the project. The day before they started, she called to verify their start time, and work process for the week, weather permitting. Or course, Mother Nature provided some showers, but the crew adjusted their schedule accordingly, keeping us informed. We were very pleased with the final results, their professionalism in doing the job, and overall communications. If we had an "Outstanding' rating that's what we'd give the company on the entire process.  We'll definitely call them for our future painting needs - Exterior and Interior.

The owner and manager made a good first impression. There was some issue with communications with the contractors though. I scheduled my pre-painting prep (power wash) on a Thursday so they could finish on the weekend. Their contractor showed up on Monday, hopped my locked fence and did the job while we were out. I guess he doesn't know what trespassing is. They showed up on Friday/Saturday and finished the work. I asked for a quote on a fence stain and was told to use the contractor directly. He quoted me $750 and we gave the go-ahead. They power washed the fence Saturday while they painted the house. Sunday he called up stating he didn't want to come out. When I told him it hadn't rained, he reluctantly agreed to come back. He called me later and said the stain was $85 more than he quoted. We told him we wanted it done, so he came over and finished up in a few hours. When I asked for an invoice, he referred me to the company. The company then referred me to the contractor. I'm not sure what kind of deal they have going on but it's a little unprofessional. 
At the end of the day, they did a great job painting and staining the house. I may use them again but I'd prefer they show up when agreed on vs. when they decide to do it. I received an invoice for painting the house but not the fence. 

Painters were friendly, got the job done right and were $500 cheaper than another estimate of painters I've used many times in the past.

Everything went smooth. They finished one day earlier than anticipated. The kitchen cabinets look really good.

We had a great experience with them. They were prompt and did a good job. My wife was happy with them, so I'm happy with them.

unknown

They did exactly what they said they would do, and did quality work.  They fixed the wood rot areas in the siding and trim very well, and I was surprised at how well they matched the color of the paint.
There was some miscommunication on when the workers would come and start the repair, and one of the work crews did leave cigarette butts around the work area.  However, these were very minor issues to me, especially considering the great job they did. I  would definitely consider using them again.

They were incredibly awesome.  I would suggest them to anybody.  They helped us with the paint colors, with the different colors that actually bring out the tones of the brick that we even didn't think of.  They are an incredible company, customer call back, service was great...everything about them.  They showed up on time for appointments.  I give them ten stars.

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Weather interfered several times but they got the job done - courteous and professional.


You may share my review with exception of street address.

I regret choosing Remarkable Painting for this job. Mark Kinser's prices are considerably higher than several other painters I have used in the area. This time, I fooled myself into believing that I would be getting better customer service for those higher prices, to include helpful expertise in color selection. I was wrong.
In the past three years, I have had portions of my home's interior painted four different times by three different companies from Angie's List, including this most recent experience with Remarkable Painting. The actual quality of the painting -- that is, the actual application of the paint on the walls and how those walls actually look in the end-- was pretty much the same from all 4 companies. The owner comes in and quotes the job, then the crews come in and paint the walls. The first 3 companies were pretty much at the same price level. Mark Kinser's Remarkable Painting (formerly Southern Painting) was significantly pricier on each bid, including this latest one.
The first company I hired, two years ago, did good work applying the paint and covering surfaces prior to painting, but I mistakenly trusted the owner to choose colors for my home. I left her with the keys and returned to my home a week later horrified with the very pale, pastel colors she chose. Each room looked dreadful. Embarrassed and mortified, but unwilling to confront her, I ate the cost and immediately hired another painting company to re-do all of her work.
The company I hired to re-do her work was very good. They covered all surfaces and the quality of the application of paint on the walls was the same as every other company. The owner was a delight. He provided excellent customer service and was very personable. He provided expert color suggestions. I trusted him wholeheartedly and had him over to paint three more times after that. The third and last time, it seemed as though he was more concerned with getting one of his "exterior crews" out of the bitter cold and indoors at my place than he was with providing a quality job. The crew that he assigned to my home that last time around did a terrible job with prep work. No drop cloths, no plastic, no covering anything, despite assurances from the owner, on numerous occasions, that they would cover everything. Popcorn was removed and ceilings were floated without ANY protection. Plaster was everywhere -- in those rooms and elsewhere throughout my home. So much slung plaster was on the walls that they had to be painted, though that wasn't originally part of the job. The wood floors were water damaged in a few areas because there were no floor coverings when the popcorn was sprayed with water. I came close to firing this company before the owner finally took charge and assigned a more careful crew to finish the job.
I decided that the next time I hired a painter, it would be Mark Kinser's Remarkable Painting. I knew their prices were considerably higher, but I bought into the sales pitch and idle promise that his service comes with a "foolproof" one-hour consultation with an expert color specialist, and I understood that he and his crews would be prompt and professional and take good care of my home. My goal was to make this job as painless as possible even though it meant that I would have to pay a considerably higher price for the work. I feel a little duped and foolish in the end. 
The "color specialist," Ron, came to my home for about 20 minutes to help me select a color for the primary, most visible rooms in my home. I knew the gist of what color I wanted and told him so -- an ivory or putty color to approximate a certain set of pillows on my sofa. The specialist (and, previously, the owner) told me that my idea wouldn't work well in my home. I trusted their guidance. So, when Ron arrived, he set right to work focusing on my existing trim color and the color of my furdowns to choose the perfect, complimenting color. When he showed me Benjamin Moore's Revere Pewter on the color strip, I thought it looked like a great choice. He held it up to various spots in the room and pointed out how well it complimented each and every area. Perfect! I was so happy to have this process done so quickly and by such an expert!
Fast forward to a week later when the paint actually went on the walls... I spent the majority of the day out running errands. When I returned towards sunset, the Revere Pewter looked like a warm, beige-y gray on my walls. I felt pretty good about it. I trust that Ron or Mark showed up at my home a time or two while I was gone to oversee things, but I'm not sure about that.
That evening, after the sun set and I was left with only artificial light in my house, panic set in as I realized that I was once again in the same boat I was in two years ago when I HADN'T paid for a color specialist! My walls were now a ghastly, pale, icy blue!! In a home that is filled with warm beiges, browns, creams and a reddish-toned wood floor. It looked horrible!
I called Ron and told him. He suggested that I have a few glasses of wine to make it look better. When I didn't see the humor in the joke, he told me they could repaint it for 60% of the first price since I'm the one who chose the color. I wasn't satisfied with that answer, so I called Mark, the owner. First he asked, "Ron brought you over some color boards, didn't he? Didn't you see that pale blue color when you looked at the boards at night?" After I said, "No, Ron didn't bring me any color boards. He was certain that color was perfect for me, so he didn't see the need, and I trusted his expertise," Mark was very reassuring and told me they'd work things out. I trusted him again. I was wrong again.
The next morning, Ron showed up at my house, sulking, with about 6 pre-made color boards that I'm certain they just had lying around. They were colors that we did not discuss, nor were they tailored to my house in any way. The first thing he said when he walked in the door was that Mark said to tell me that I'd have to pay 60% of the original price if I wanted to have the room repainted. He proceeded to act sulky, passive-aggressive, and put out that he had to re-do this process with me. When none of the pre-made color boards worked in my home, he directed me to meet him at Sherwin Williams. We each tried to pick colors from there. He made two painted swatches for me there, but when I got home, neither of them worked. Back to the drawing board.
Meanwhile, things got weirder and I strongly perceived that Ron wasn't being truthful with Mark or with me. Maybe Mark wasn't being truthful either. Things weren't adding up. Mark tried to get me to continue to work with Ron; Ron dropped me like a hot potato. The painting crew continued to treat me with great respect. I have the sense that they had seen all of this before.
For the next week, Mark and Ron repeatedly applied pressure to have me pay them 60% of the original job on top of the first price. I felt that this time around, I had consciously paid a higher price just to avoid this scenario and was unwilling to pay extra for Ron's mistakes. When I said, "Mark, this was not my fault. Ron didn't do the job he was supposed to do. My mistake was in trusting him as your color specialist," Mark said, "I prefer not to call it fault. I prefer to call it his 'responsibility.' Fault is blaming him. Responsibility encourages him to take ownership." Whatever. Point is, I resented the repeated pressure to pay another $880 to repaint my icy blue walls after consulting with Mark's supposed color specialist for the perfect color. There is no designer in the world that would choose pale blue for my home. I told Mark, "I was clear about my position from the beginning that you were considerably higher priced than all the other bids, but I was happy to pay for the assistance from a color specialist and for what was billed as excellent customer service." He SAID he understood my perspective each time I spoke this way, but he came back at me with manipulative, gui

They did a very professional job.  The initial consultation was prompt and professional.  One of the owners came out to scope the work.  We captured a lot of notes regarding the job and all of these were listed on the job order.  There was confusion in the scheduling - my impression is that the gal in the office did not read these job notes very thoroughly and also did not communicate our agreed timing with the sub-contractor correctly.  He showed up on an unexpected date.  It was really lucky for him that I was home to open the gate!  This was the only issue I had -office staff.
At the end of the work I was very pleased with the quality and the care they took to protect from overspray and drips.

Owner Mark came for the initial inspection and gave us an estimate. Then he sent his color specialist to help us choose the color. This REALLY helped. I ended up with a slightly different color, but one that looks great and is probably more appropriate for this room. 
When Ron(colorist) came by he said they would have to prime the trim areas and it would add $90 to the cost. This was un settling to us. We had already given them the deal and they added to the final cost. It wasn't a lot of money-but why was that not included in the original estimate?
The crew was prompt, moved all the furniture, did a very professional job, cleaned up after themselves. They were thoughtful and courteous to us in every way. We have used them before when they were called "Southern Painting" and we had a good experience then too.
Our only concern was a cracked tile on the fireplace facia that we noticed after the first day of painting. We had never seen this before. When we called this to their attention they insisted it had been cracked before the job and that they had noted it with the owner. They had NOT noted it with us or included this in their paperwork. This detail left us uncomfortable-and now we have to find 
someone to come replace the tile.
Overall, we think it was excellent work. I don't think we had a good price and next time I think I will get more bids.

We're so thrilled with the quality of work, professionalism and punctuality of Remarkable Painting! Ron was very professional, curteous and personable right from the first time he came to give us an estimate. He was always available by email or phone. The crew and team leader - Adolfo, were very punctual and courteous and always cleaned up after themselves. They did an excellent job! Their attention to detail was remarkable. If you're picky and quality conscious, they are the painters for you. They said they'll take 5 days to paint my 5000 plus sqft home but they were done in 4.5 days. They spent the entire first day just covering up the floors, hall ways, window frames and all edges. The house was empty, so they gave me an additional discount over the Angie's list coupon. The last day, during the walkthrough, Adolfo gladly took care of any issues we had (very minor). My husband noticed some paint splatter on the ceiling in the foyer and one other place from the previous paint job, Adolfo happily took care of even that! Their ready to please attitude and work was above and beyond our expectations! Couple of days after the work was done, we realized we should have painted the coves in our family room the same color as the walls. Ron is sending a crew member to take care of it next week! Great customer service! What more can you ask for!
So glad we chose them. I'm planning to hire them again for our next paint project! They just recently changed names and appropriately so, they truly were REMARKABLE!
Thank you Remarkable Painting!

It went very well from the first visit discussing the job and providing the estimate to getting the job scheduled and completed.  The team did a great job- they were timely, professional and did a great job painting.

Southern Painting was excellent in all phases.  They took great care not to damage my walkways, plants, or cars. The repair work was done when promised.  The workers showed up on time and were efficient. They left no drips, no overspray, or sign that they had ever been there besides a beautiful new paint job. We called them back because there was peeling paint on the floor of my garage that turned out to be primer from inside my garage  that peeled off during the power washing.  The 2 painters then proceeded to check their work and corrected any unpainted spots. They were conscientious and found spots I had not noticed.  I am very happy with Southern Painting and will call them again for painting in the future.