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TOTAL PLUMBING SOLUTIONS LLC

Plumbing

About us

KNOXVILLE (865) 637-8950, GREENVILLE (423)638-1243, JEFFERSON CITY (865) 471-0740.

Reviews

4.020 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
55%
4
5%
3
10%
2
15%
1
15%


Rating CategoryRating out of 5
quality
4.0
value
3.2
professionalism
3.9
responsiveness
4.3
punctuality
3.9
Showing 1-20 of 20 reviews

Christine C.
10/2016
1.0
plumbing
  + -1 more
See prior comments
Description of Work: We had a toilet flapper and the valve needed to be replaced. They charged $175 to snake the toilet which was unnecessary. They didn't have the parts on the truck. The owner spent all his time in the truck working on the bill and sent his employee in to do the work. They were suppose to show up the day before and were a no show. When it was time to pay the bill it totaled $274.00 for 10 minutes of work. The owner then bragged about how he was giving all of these discounts. Will never use or recommend them again.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0

$274

Doyle H.
12/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Unplugged drain line to the septic tank., quickly and efficiently. |

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

deanna B.
08/2015
5.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

William M.
03/2015
1.0
plumbing
  + -1 more
unknown
Description of Work: Total plumbing would only give quote over the phone. At best their quote was 100% higher then the other quotes I received. They only had to travel 1/4 mile to do the quote and job. I went with another provider.

Rating CategoryRating out of 5
value
1.0
professionalism
2.0
responsiveness
3.0

$1,450

JoAnn B.
09/2014
5.0
plumbing
  + -1 more
Our shower was leaking into the basement. Robert from Total Plumbing had to replace the pipes. He did a great job. Very professional.
Description of Work: Reworked shower drain, put in new pipes.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$525

Lisa M.
01/2014
5.0
plumbing
  + -1 more
Water heater
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$768

Nancy B.
12/2013
2.0
plumbing
  + -1 more
Serviceman was approximately 4-5 hours late in arrival, with no phone call informing us he would be late. The company's yellow page ad said a $30 discount would be applied for mentioning the ad, which I did when I called. When we got a written estimate, the total amount had clearly been increased and then discounted for the same amount. The work was performed by another company for roughly 30% of the Total Plumbing Solutions estimate.
Description of Work: Obtained an estimate from this provider.

Rating CategoryRating out of 5
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0


lisa J.
10/2013
2.0
plumbing
  + -1 more
The plumber arrived 2 hours late. He evaluated my problem and said he had to go to lowes for parts. When he returned aprox 3 houlater he informed me he had to "run to his shop" When the job was complete, he charged me $595.00 He gave me no receipt from lowes for the parts he alledgelly purchased. I was shocked at the price and asked him how much he charges an hour and he informed me $200.00 an hour. I called several other area plumbers who all told me that I was way overcharged for this service and it should have been $225-$260.
Description of Work: replaced two valves in my shower.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
1.0

$595

lisa J.
10/2013
3.0
plumbing
  + -1 more
this plumber was 21/2 hours late.He had to leave to get supplies. When he returned 2 hours later, he informed me he also went to his shop. This plumber charged me $500.00 to do the work. after he left, I called several other area plumbers who all told me that he overcharged me about twice the amount it should be. I also had to pay the plumber cash because he didn't want run my credit card because he didn't want to pay taxes on the money I have him. I will never use this plumbing co again !!!!!
Description of Work: replaced tub and shower valve

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0

$500

Carla C.
08/2013
4.0
plumbing
  + -1 more
Plumber was friendly enough but made a comment about how he was surprised the more expensive 1 inch valve he first put on didnt work as well as the much cheaper 3/4 inch valve. I had paid for the 1 inch valve and never received any money back when a cheaper part was installed.
Description of Work: Major water leak. Pressure release valve had to be replaced. Plumber used a 1 inch valve with an adapter instead of the 3/4 inch valve that was the original. Had to call the plumber back twice for squealing and water noise in the pipe. He finally put a new 3/4 inch valve on and the noise was fixed.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$318

Patrick G.
08/2013
5.0
plumbing
  + -1 more
It went very well. The owner of the business came out himself on a Saturday because his guys were busy. He was punctual and did a great job. Also let us know things that could happen in the future so that we will be prepared. I was very pleased.
Description of Work: Fixed a couple of leaks

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$298

Regina C.
06/2013
5.0
plumbing
  + -1 more
He was very pleasant and professional. Did a great job.
Description of Work: Performed plumbing services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$118

Stephen C.
03/2013
5.0
plumbing
  + -1 more
I called before 7 am and someone answered the phone. A truck was promised between 8 and 9 and arrived at 8:45. The plumbers wore booties over their muddy boots to keep my basement floor clean. The work was explained and parts replaced were shown to me. The water heater is now functioning again. I have a 1 year warranty. I am pleased and will call them again when I need a plumber.
Description of Work: I woke up at 6 and had no hot water. The problem was diagnosed and 2 heating elements were replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$188

Geneva A.
06/2012
5.0
plumbing
  + -1 more
They were amazing and incredibly professional!!!
Description of Work: I recently moved to the area, and came to Angie's List to find a Plumbing company that could help me. I could NOT have been more pleased. Mike and Adam were the two plumbers that came out to my home to install a water heater, and upon a VERY detailed inspection, they discovered that I had a major sewage issue under the house. It was difficult to hear, however, their professionalism made up for the exhausting job that was about to begin for them. They were here each and every day with a smile and positive attitude. Even when they had to spend close to 2 whole days, just under the house! I also had carpet installed one day while they still had to work, without any hesitation, they would put on booties over their work boots, to make sure they wouldn't track anything in across the new carpet. I cannot believe that ANYONE could write a bad review. They were beyond wonderful in making sure that when my husband comes home on leave from Afghanistan, he will be coming home to dang near a new home!! For that I am eternally grateful. I will ABSOLUTELY use this company again, HOWEVER, I will always ask for Mike and Adam only!!! They know every inch of our home, literally, and I trust them and their work.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

carolyn A.
02/2012
1.0
plumbing
  + -1 more
I called and complained about the bill. They were very rude. The only thing I can say about them is that I would run just as fast I could away from them. I cannot recommend them for anything.
Description of Work: They put on a hand-held shower head.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$225

Patrick G.
06/2011
5.0
plumbing
  + -1 more
It went very well. The plumber arrived at 9 AM. He assessed the situation and let me know that he could do the job. Now the house had a small crawlspace underneath - about 18" total, so I was very happy that he could do the job. He removed the piping and replaced it with new PVC pipe. He also replaced a 1950's style toilet with a new low water/high pressure flush. He cleaned everything up and wrote a detailed bill. I was very pleased.
Description of Work: Replaced a waste water pipe coming from the tub - approximately 6.5 feet. Also installed a new toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

gary J.
04/2011
5.0
plumbing
  + -1 more
I called in the afternoon. they sent out a tech as soon as he was finished with his prior job. He arrived at about 6:30 in the evening. Looked at what was going on and gave me an estimate.Because of the small crawl space and the lack of light under the house said they would be back first thing in the morning. Back next morning early with all things needed to do job, ( including a small tech, that could get to where the problem was) .
Description of Work: repaired a leak in the main line into the house. Also replaced 1 exsisting weatherproof outdoor faucet. Also installed a new outeoor weatherproof faucet in the back of house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$235

John B.
11/2009
3.0
plumbing
  + -1 more
My experience with them was okay. They were responsive and punctual.
Description of Work: I used Total Plumbing Solutions. They did some plumbing work on the walls and for the bathtub.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,700

Charles T.
12/2008
2.0
plumbing
  + -1 more
I feel the estimate of over $1000.00 we were given was a bit on the high side considering amount of time required to complete and required materials. I plumbed the kitchen sink myself in about three hours including mounting the sink. We don't mind paying a fair rate for services performed and don't want anyone working for nothing, but felt this estimate was excessive considering time, materials and repairs to be completed.
Description of Work: I requested an estimate on replacing existing water pressure regulator, replacing existing PVC type shut-off valve with brass shut-off valve, removal of existing water hose faucet with frost proof faucet (All currently within one foot of foundation of house and easily accessible). Route the water hose faucet currently at ground level through existing block foundation, add additional, approximately 24 feet of 3/4" PVC straight back to rear of house and install frost proof faucet through block wall. Also wanted kitchen sink plumbing rough in (water lines were already under floor and old drain approximately 5' from sink location) and I already had the required fittings for the drain and water to the sink. This was explained to the gentleman giving the estimate.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0


Vickie R.
08/2008
5.0
plumbing
  + -1 more
Great. The office called to find out about the project they bid. I responded with my horror story and how going cheaper was not worth the hassle. She apologized and said they would be happy to finish the job since the first company kept lying to me and not showing up. That was on a Friday. The job was completed on Tuesday. The plumbers worked long diligent hours and inspected and made necessary fixes to leaks left behind by the first company. They even wore booties to protect my floors, unlike the others. They are well worth the extra money. The office answers the phone with "How may I make your day better?" Then they do make it better very quickly. I used them for emergencies, when no one else could be bothered. My husband thought it was such a large project and wanted to save money so he went with the cheapest. He was not impressed and cleaned up after them each day. Total Plumbing takes care not to make a mess if possible and they are friendly, neat and are very reliable. They honor their warranties.
Description of Work: They finished the work of plumbers that could not get time to finish a triplex they promised to stick to until the job was done. Taking out all the old plumbing and putting in new. The pipes were corroded. They also made repairs to my new plumbing that was leaking the day it was first done. The first company's warranty meant nothing.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$3,500

    Contact information

    PO BOX 896, Talbott, TN 37877


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing

    FAQ

    TOTAL PLUMBING SOLUTIONS LLC is currently rated 4 overall out of 5.
    No, TOTAL PLUMBING SOLUTIONS LLC does not offer free project estimates.
    No, TOTAL PLUMBING SOLUTIONS LLC does not offer eco-friendly accreditations.
    No, TOTAL PLUMBING SOLUTIONS LLC does not offer a senior discount.
    No, TOTAL PLUMBING SOLUTIONS LLC does not offer emergency services.
    No, TOTAL PLUMBING SOLUTIONS LLC does not offer warranties.

    Contact information

    PO BOX 896, Talbott, TN 37877