Sugar Maple Cabins

Horrible! DAY 1 & 2: We arrived around 5p the first evening. Prior to going to bed, I went to take a bath and found there was no hot water. We had not run any appliances and no one had taken baths or showers that evening, so there was no reason for this. When we called the next morning, we were told a service ticket was being generated and someone would get back to us. After 1.5 hours, we called back and were told the ticket had never been generated. Nearly 2 hours later, someone came to fix the water. He told us it would take nearly 2 hours for the water to heat up and then there would not be enough hot water for all of us to take showers. By this time, it was noon. It was 2p before all of us were able to get showered. let alone run the dishwahing machine. We were expecting our relatives to arrive at 2p for our Christmas celebration. " Crystal" told us that there was nothing she could do. She did not apologize once for the inconvenience or the lack of punctuality of her company. We requested the use of an empty cabin so we could at least get showered prior to the arrival of our guests. She rudely and abruptly told us that would be impossible. We were SHOCKED at her lack of compassion or customer service and requested a refund for the remaining nights or some kind of refund for our inconvenience. She repeatedly told us, "This is all I can do." DAY 3: After 4 people took showers in the morning, the hot water was once again gone. We waited 2 hours in case it had just run out, then we called maintencance again. Maintenance arrived 1.5 hours later and we had hot water again around 4p when the remainder of us could shower. The maintence man told us that the switch had clicked off and he had to fix it; there was nothing we could have done to correct it without him manually switching the hot water back on. DAY 4: We all got hot showers, Glory, glory hallelujah! But, when we got back to the cabin in the evening and I went to use the bath tub, there was once again no hot water. I called maintenance and got the answering service. The lady was so rude I wished I recorded the conversation!! Let's just say the we never got hot water that evening. Merry Christmas to us! DAY 5: We called maintenance again at 6:30am since the hot water was still out. We were told they would not be in until 9am (we were supposed to be out of the cabin by 10am)! We spoke with Crystal again. It is truly a wonder this woman works in customer service. She was incredibly rude, told us it was our fault, and made no apologies or recommendations. My guess is that the only way a person like her gets a job is if she is a relative of the owner/manager. Crystal should absolutely be fired! Her mnager, Shelly, should be held accountable for her inconsiderate behavior as well. We will never use any cabins managed by this company. I pity the people who trust the management of their cabins to this unaccomodating, careless company.