Servpro

They have destroyed my entire house by never properly doing job hired for mold remediation in hvac duct unit causing to settle in flooring and spot painted every room in house so now I have to paint entire house. They also got paint all over my furniture as refused use drop sheets I provided, washed out paint brushes in kitchen sink after asking not to do, stood on countertops to paint, painted retractable pull out screen, and got paint on 2 light fixtures in kitchen, painted natural oak handrail white with streaks all over it. Used anyone they could find as can't keep employees as people on job site stated I'm with temporary agency, came from KFC and said never painted before, and general manager admitted sending known drug user to my house who to quote him "fxxxxx" everything up as I don't use that language and he said 6-7 times in my house. I have everything on videos and recordings as I informed them this is ridiculous to destroy someone's house and not fix what you messed up. They admitted 20 items they messed up and said would repair and did nothing. I tried to work with corporate as they didn't even follow own corporate policy and owner Rick Shelley as he owns several franchises and I had horrible experience with wilson county and Madison-goodlettsville. I even tried resolve with BBB better business bureau where they acknowledged the damage to my house but never answered complaint or fixed my house as only trying drag out and waste time. Run as far from this company as possible as I have heard nightmare stories from contractors trying get them to pay for work they did as Servpro didn't want to pay them for a $28,000 job. Needless to say they have caused a lot of damage to my house and left it for me to fix.

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Called in Friday night at 7:00. They were at my house in less than 1.5 hours and walked me through the process. They got all the water up and put big green fans and dehumidifiers in place. They came out each day for an hour or so over the holiday weekend checking and moving the equipment around. They got everything dry and removed their equipment on Tuesday. I was impressed with the timeliness and professionalism. After my first call to my agent, they handled everything with my insurance company.

They tore out to the insulation all the way to the ceiling from the wall. They ended up having to redo insulation/sheetrock and walls, had to cut another 3 inches to correct the problem, never fixed my crawl space said it wasn’t in the contract, also they didn’t finish work in bathroom or garage that was supposed to be gutted. They made a lot of false promises about doing work that they didn’t honor; no contract was made up front, just made up the contract as they went along with the project. They hired day workers who busted sculptures, threw my furniture and art work, threw furniture everywhere scrapped up furniture and art work when they were moving. They couldn’t even cut a straight line, completely unprofessional and uneducated in the work they were performing.