HomeCraft Gutter Protection

Pete Latrella, the salesman, was very helpful and knowledgable. Tim and William, the installers, were very nice and did excellent work. Iâ  m very happy with the appearance of my seamless metal gutters and the quality of the leaf guard.

I did a ton of research before deciding on HomeCraft. HomeCraft has a lot of information online about the benefits of their product compared to competitors. It is truly a superior product both in design and function compared to other products on the market. I made an appointment through Home Advisor, and Peter Latrella came to my home within the week. He was on time and just a great guy all around. He was very respectful and a super nice guy. I told him that I had done all my research, so we just got down to pricing. My Home is straight-forward. Straight runs across the front and back of the house - no surprises (no inside corners/outside corners/dropdowns, etc.) With that said, I was a little taken back at the initial cost of the covers, but Peter worked with me on pricing, which was nice. Pete came to my home on Thursday evening, and he said if we made a deal, he could have a crew in on Friday morning from 9-11am to install. I called Pete for a deal and he reassured me that a crew was still able to come. I took the day off (as Peter recommended). The crew did not arrive between 9-11am. I called Pete at around 12:30 to let him know. He was very apologetic and said he would contact the project manager as soon as possible. After talking with Pete, I got a call from the installers stating that they would be at my home at 4:00 pm. I lost a day of work for no reason (vacation day). The crew arrived at 4:00 pm, and they too were very nice and professional. They completed the installation in a little over an hour (It seemed a little short, but more on that later). Did they clean my downspouts? Who knows? The next day I went on the roof to inspect the work and noticed a few things that I was not happy with. The ends of the gutter covers were poorly worked and folded, and it certainly did not look like the samples that I was given during the sales presentation. I also noticed that there were no â hidden brackets for additional support on your gutters installed as is said verbatim in the contract. I texted Peter on Saturday and sent him a few pictures. He was very apologetic and told me to call the Quality Assurance number. I called and left a message as Peter requested and still have not heard back from them. Peter, however, let me know that he was working on it. I received a call directly from the installers and they came back and fixed the corners. No additional hangers were installed because my gutter hangers were already installed as recommended. So much for added support . Overall, my experience started out good, but the process was a little rocky. Overall rating was a 3.5. Work quality I rated as a 4.0 only AFTER they came and fixed what they had initially considered â finished workâ . The product is very good quality and I am happy with how it looks. I'm confident that the product will perform as advertised and do not expect to have any issues. It is truly a very nice product. Customer Service I rated a 3.5. Peter earned all of those stars. He was apologetic the whole time, and I really felt like he was doing the leg work for the company. He made all the calls and was making things happen. The fact that I didn't hear from anyone from the QA office has me a little worried about what response times will be like if I have a problem in the future. I rated my value for money at a 3.0 because they were just expensive. While the product quality is great, I still feel like they are a bit overpriced. Also, Peter did work with me on price and did as much as he could. Also, they try to sell you on the â hidden bracketsâ and if your gutters already have them, they won' t put new ones on. The contract should state as needed as everything else does. I wish I could have given a better review because I still feel like this is the best product out there compared to others.

Installation was done within a few days. The installers and production manager were responsive to me questions. Their product, stainless micro mesh, seems to be durable and should last. I like that micro mesh is installed at an angle and not flat.

Perry was polite, very informative. The work was completed in a timely fashion. And I was satisfied with the guality of the work.

Very professional and no nonsense. Estimate, work done, and follow up were all timely and well done. Immediate improvement to my home, I am very pleased with the service and job done.

Gutters were finished in one day

Contractors were very professional and nice. Worked hard and job looked like it was good quality

Everything was good until 2 days after install there was an issue. Called them up and was told we will fix this. Now 3 weeks and 9 voicemails later, haven t heard a word back. Really?!

I can not give a true rating on the quality, value for money because I have not seen what it will do in the rain, the customer service I left a message but have not received a call back. The person they send out is a marketing/salesperson and is focused on pushing their product instead of someone that will actually inspect your house and tell you what you need along with installing their gutter guard. On a positive note I did receive a call the day before they were supposed to come out to do the install which was today 23 August 2019. The install technician did not arrive on time approximately 2hours late, I did not receive a call informing me they were going to be late. When they did arrive the technician told me they would only be able to work for 1 hour and wanted to return on Sunday to finish because in their religion they start their Sabbath on Friday evening and church service is on Saturday. After talking with him and the person that hired him to do the install the job was completed today. Another fault I see with the company is I was dealing with three different contractors that seemed to have difficulty communicating with each other and returning calls. To the install technicians credit he kept me informed of job progress. I said that I would recommend this company to friends and I will with a caveat.

The company was in contact with me every step of the way. I've been struggling to get my gutter repaired all Summer. Other companies that didn't call me back and/or didn't show up on the day they scheduled the job! HomeCraft is a great product with great customer service to back it up.

Had leaf guards installed. Service Tech was an hour late. He had problems with his cutting tools, which caused the install to take twice the time. I also had to clean up screws and screen left behind. The real test of this product will be after the fall season.

HomeCraft installers were on time,did quality work & they were very professional. They added additional sofit to my carport that I was very please with & they also added a piece on my roof that I needed to turn the water into the gutters. The only problem I had with them is that I had asked for nothing to be attached to my new roof, they said it wasn't attached. They didn't communicate with me before they put the piece on the roof, even though they said I needed it I didn't like it. I thought it could have been done differently because it look like something that was just left on the roof. I addressed it with them but they said I needed it so I guess I'll just have to get used to it being there. I just wish they had asked before they put it up. Other than that I was pleased with their work & would recommend them.

Of course it hasn't rained yet...But the installers were very professional, polite and friendly. They cleaned up after the installation. Even went back and straightened out the flower beds where they had to place the ladders. We were very pleased with them.

HomeCraft did an outstanding job repairing and installing new gutters with their unique leaf guard system. Pete did a thorough walk through about the product, installation and pricing. The crew completed the job and cleaned up quickly. Great to work with.

Gutters not installed properly.

Our Rep Remington was great and presented everything very clearly. The crew did a quality job and finished in a timely manner.

Very professional

They were quick and responsive. The Installers were respectful. Pictures were provided showing the work they had done.

Very professional and high quality.

I just needed to clean and replace a section of the gutter. Ended up with a gutter protection system. The system is great- probably best in the industry. However, it is definitely overpriced, and company apparently does not have good practices for the employees. The crew- 4 very young inexperienced latino guys, did not have any protection- no gloves, no masks, no googles- picking the dirt from the gutter with bare hands and dumping on the ground. Left a mess around the house. They were not even planning to wash the gutters inside before installation of protection. I insisted and gave them the hose. The ladder they used without roof legs, propping it to the gutter- bad thing! not as promised. When signing the contract I thought they ll replace actual gutters as well. They did not; just a section which was real bad, and leaking. Nobody from actual company showed up to inspect the work. No pictures taken by the actual company, no follow up visit. Although, the salesman was great explaining the system, and very knowledgable and trustworthy. Implementation and Customer service- very pour. Disappointed. Think twice, negotiate more, and remember- once the job is done- they ll disappear and never follow up.

Very satisfied with this company, very good prices.

The company was very professional. The crew came out and did a terrific job in installing them. So far, very pleased.