HomeCraft Gutter Protection

The job was never completed, and while the workers said they would come back the next day to complete it, they never did, and I have never been contacted since to reschedule. One part that was done poorly, the gutter in front of my front door is not leveled properly and drips lots of water across the entry way when it rains. I messaged the saleswoman about this, but have received no response, and now I see they have charged my credit card for the unfinished job. Terrible experience, would not recommend.

Excellent Mark Sales representative was great. The installation was quick and the installers were great.

No.

The initial consultation was quick and easy. The price was great (lower than I expected) and the installation happened the next day!

Great experience quality work!

The quality of workmanship was poor. Miters in corners were very poorly done leaving a separation in the gutter cover including a gully where anything can and does collect. Cable for the TV dish on the roof was left hanging on the side of the house. I had to put it up. We were told it wouldn't cost us any interest to finance the job. But there was a $94 fee to use their Green sky finance company. When I complained I got a lot of sympathy but no offer to refund the fee nor any comment about it . The sales person claimed the gutters would not need cleaning because of the gutter guards they use and nothing will stay on them. . My gutters are loaded with debris from the trees. All I can say is The sales rep fast talked two old people out of their money for an inferior product and inferior workmanship. The supervisor I spoke to was very patronizing and that was about it. I should consider Elder Law violations. I did get a call from another company that said they would do the job for $1000.00 less The saleswoman was a good con artist, in my opinion. I would never recommend this company to any one. I did also complain about the gutter corners leeking and was told by a service manager that he would not be able to fix the leaks without a video. So My integrity was in question to which I strongly denounce.,

Excellent work by installers. Very professional and courteous. Office staff, production manager and marketing director were very helpful, courteous and very professional.

Our experience was smooth and completed to satisfaction. Only negatives was the installers were late and they did not clean up as thoroughly as we have liked. Everyone at Homecraft was polite and responsive to any questions and concerns we had...

Stay away from these scammers. It would take a week to write all the negatives from this outfit! Worst remodeling experience that I ever even heard of!! Had to include my lawyer on this one.

Great job. Got here early and quality work.

I had to constantly remind the contractor of what was promised. The salesman almost immediately said you do not need new gutters The first thing the contractor said was you need new gutters. ??? If I hadn't pushed for what was promised, I would have paid over $800 for 15 minutes of their time.

Haven't started project yet. Start tomorrow.

Very responsive did great work

We built a new house last year. I had called 3 gutter companies to get estimates for gutters. HomeCraft was able to significantly better the price of the other two companies, and also had a far superior product. I have had gutter screens from the big-box stores before - they were maintenance nightmares: blowing off in the wind and catching pine needles and leaves until it looked like my roof had a beard. But HomeCrafts gutter guards are by far the best I have seen. The installation was very well done by a couple who knew exactly what they were doing. They walked me around the house and explained each area. Recently, HomeCraft called on the one year anniversary to check how the gutters were doing. I said I had only one small problem - in heavy rain where the water from two steep valleys would overflow the gutter. They made an appointment and sent an installer out to add diverters to correct that issue. I am quite happy with both their product and their service and definitely recommend you talk with them before you select a contractor.

My overall problem was with the installation crew. I ordered a colored gutter and advised them during the email, on the phone and during the sales visit, that the fascia was not vertical and that they would need to accommodate and they said that they would install gutter wedges. Installation day one they arrived near noon but the installation crew did not have the wedges that were the first item needed. While the gutter was in the desired color, the downspouts were white and was field painted. So much for lasting quality. A one-day job turned into a four-day job and never arrived before 11 AM. I had to leave before they were supposedly to have completed. The next morning I noticed that none of the mitered joints had been caulked, to the point I could see daylight. I called to complain with pictures as evidence. They agreed to return. What I was sold was a superior sealant. Because they returned when it has just finishing raining, they installed a sticky tape product, saying that in those conditions, this was the superior fix. Well, I still have leaks. While this is not necessarily a condemnation of HomeCraft Gutter Protection it is a condemnation of the installer hired by HomeCraft. Note, that when it was noted to be seamless gutter, I would have expected a roll forming machine on-site. What I got was roll-formed at their home base and delivered on the rack of a pickup truck. All in all, I would not recommend this company.

Very satisfied with work!

They arrived on time and took care of my gutter problems. I was expecting a add on sale of gutter guards but they agreed I did not need them . Thank you

Estimate was on time and very courteous. The installer was here in two days and went about his business and was very thorough and seemed to be a hard working man. Job may be a little expensive but well done.

The product was misrepresented by the sales person based on the customer service we received after the installation. The sales person clearly stated that debris from the roof including pine needles would wash from the roof and the gutters would not clog. However, the gutters do clog due to pine needles collecting at the corners of the gutters. I spent nearly three months, numerous phone calls and voicemail messages before I could get anyone to examine our problem in spite of having a warranty. I was unable to get anyone to return my calls or reply to my voicemail requests. I now have been told that pine needles are a problem with the product and that my pine needle issue is a roof cleaning problem that I must take care of and that it is not a gutter cover issue and that Home Craft is not responsible.

Very knowledgeable and professional.

The sales rep took advantage of a widowed senior citizen in order to earn the job. He promised a 51% discount, yet the bill was $2000 for less than 100 feet of gutter guards and hidden brackets. An alignment of the gutters was promised on the scope of work, but they did not align one section of gutters meeting another section. When questioned concerning this, the company advised that just because the gutters are misaligned, they do not fall under the definition of needing alignment per the company definitions. The company was contacted several times to obtain an explanation of the work as well as trying to obtain an invoice showing the job had been paid. The company would not call back. We were finally able to speak to a customer service representative who supplied the requested documentation. We are still waiting for the company to repair leaks that were not addressed during the initial visit. I would not recommend this company to others.

What impressed me about HomeCraft's gutter system is the definition of gutter guards compared to other gutter products. We had a heavy rain a few days after the installation and the gutters and guards worked great. The installer was courteous and helped address a problem uncovered during the work.

Homecraft came out to quote the work and it was completed within 48 hours. We were having some drainage issues and they offered good insights on how to use the gutter system to move water away from our foundation. The work was quality and priced competitively to the other contractors that quoted the work. I would definitely hire them again.