HomeCraft Gutter Protection

Had a quote done on Monday, July 13. I spoke with the project manager, he confirmed they would install the gutter guards on Wednesday, July 15. They were a no show. I called the main number, no one answered and I couldn?t leave a message. Finally got a hold of some one on Friday, July 17. I was told the project manager would reach out to me. I still have not heard back. Strongly do not recommend. Customer service does not exist.

I was trying to find someone to clean the gutters. A HomeCraft representative called to offer a free estimate good for a year on their gutter protection, and I made the appointment. Two gentlemen showed up on time. They were polite and courteous to wear face mask and give their presentation on the porch. Alec was very thorough, and I was very impressed with the product, the price and the 40 year guarantee. I was so tired of trying to find someone to clean my gutters every year. I excepted the offer, and they scheduled the job for the next day. The installation went smoothly. They even showed me before and after pictures. A few days later there was a heavy rain, and I noticed a small area with some over flow. I called and a service appointment was scheduled. Dustin and his crew showed up on time and made adjustments to the gutters and tested out the product with the water hose. I was very pleased with the professionalism of this company. I would highly recommend this company and their product. No more gutter cleaning!

Too early give a true evaluation of the company's performance. One of the major seams was overlooked and it still leaks. They promised to come by Friday to correct it but they did no show-up.

They came, they did what they promised, and left. Now for some reason, my TV antenna doesn't work.

Though my appointment was rescheduled several times, once the installers showed up, they were nice and did a great job. I’m happy with the new gutters with covers.

The salesman and representatives we worked with for the Birmingham area were not bad and were friendly. The biggest issue we had is with the installation crew. Firstly they threw the old broken screens from the gutters directly into my vegetable garden, severely damaging several plants. Secondly, they did not correctly apply the new micro-mesh at two corners, leaving about 4-inch gaps where there was no product. We would not have been aware of this if we ourselves had not gotten on the roof to look at the product after the crew left. Lastly, they were supposed to apply a sealant to all of our existing gutters to stop them from leaking. They leak just as bad as before, leaving us to believe they did not apply the sealant. They are supposed to come back and fix this. We are pretty frustrated at the lack of attention considering we are paying 8k to get this product installed. As for the product itself, it is nice and gives the gutters a really clean finish.

Nothing.

Scheduled for install, did not show up, called, but no one knew why until late in the day. No call or notification.

Excellent customer service in resolving a scheduling problem

Fast response to give me a quote Quick installation , a bit higher priced than a couple of other quotes but we went with 6” seamless gutters with 4 inch downspouts... the salesman helped me figure out where to place the downspouts and I tied them all into underground schedule 40 3” pipe I am very pleased , the color match was really good for our brick and trim , you can hardly tell the gutters are in place ... they look really good and we’ve already had several downpours and they worked like a charm

very friendly and knowledgeable employees. made pictures of everything so I didn't have to climb on the roof to see it. would recommend again.

I had all new gutters and downspouts replaced and had the gutter guard inserts installed as well. The job was done on time and quicker than expected. I had one issue and I called them and they came out the next day to fix it. Nice crew and would recommend.

Felicia came out to explain their products and to provide a quote. I accepted her offer and asked how soon she could get someone out here. Felicia made a call and the appointment was set for the next day, within 24 hours! The man that came out was professional, skilled, a great worker and representative of HomeCraft, and he worked without a break until he completed the gutter repair and he installed the leaf guards. I wish I knew his name to give credit to him, but I want you to know that both he and Felicia were superior. Compared to other products by other companies, I believe I have the best system on the market. Thank you HomeCraft!

Showed up on time, left area clean when finished.

They did a fine job acept one of the gutters. The guy was already leaving when I saw that one of the gutter was noy even and lower in the opposite side of the spout. I have not been able o climb and check but they promised a breached every foot, the one I mentioned earlier did not have brakes every foot, as the promised.

Good overall service

Great guy

They ripped the old gutters off instead of screwing them off. They tore holes in the metal on my trailer and I now have leaks where the old gutters were installed. I am having a real hard time getting them to repair the damage and reimburse me for the emergency work I have had to get done to replace the leaks. Will be taking them to court for my money if not corrected in a few days.

Of the four companies we asked for estimates on gutter protection, HomeCraft was by far the most professional and responsive. Their on-site evaluation and product description was thorough but not pushy. They were also the most expensive by quite a bit, but their product and installation technique is superior to the others and appeared to be the best long term solution to our gutter issues (height of the facia, densely forested property, no safe way to clean). Their warranty is solid and they don't attach anything to the roof, so there's no risk to any roof/homeowners warranty you may have. They were quick to show up on a Saturday to estimate, and they showed up exactly at the time we scheduled for install. HomeCraft was quite a bit more expensive than the competitors we invited to our house (including one that couldn't provide on-site estimates for some reason, and we didn't get their quote until the day HomeCraft installed our gutter covers). We will always be okay with spending more money for great customer service and a better quality product that is a long-term solution to an annoying problem. That's why we chose and recommend HomeCraft.

Customer service was great! They were fairly priced, professional, extremely prompt to get the job done, friendly, cleaned up well, and I am very happy with the gutter guards.

Excellent work and customer service. Very pleasant to deal with. These gutter guards were expensive but hopefully will be worth it as a long term improvement.

Quality product and installation